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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
776 Reviews

776 Reviews of Mike Murphy Ford Inc - Service Center

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August 04, 2024

I was a little early for my appointment, no problem. They waiting area is very pleasant,comfortable. More

by PBSHANE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Mike Murphy Ford Inc responded

Hi, thank you for leaving such a great review and high star rating. Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2024

Great service! Very friendly and helpful. Easy to setup an appointment. Prompt & reliable with excellent communication. More

by JENNALISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lynch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Scalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Mike Murphy Ford Inc responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

July 31, 2024

Too expensive, 172. ⁰⁰ an hour for service is way out of lime, I won't be back More

by BFAHRNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Gensler
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Mike Murphy Ford Inc responded

Hi Bruce, First off, thank you for your business and we appreciate your honest feedback. We are always looking for ways to improve and make our dealership better. Unfortunately with the cost of everything going up, it has also affected the auto industry labor rates. When we set our prices for services being performed, we use the industry standards based upon several factors: 1. Inflation - expenses is going up substantially including utilities, supplies, insurance and disposal fees. 2. Technicians pay - dwindling supply and rising demand for skilled workers. 3. Ford Certified technicians - continued education costs and specialized equipment needed. We do understand how prices have gone up on everything and that is why we are not even at the top the labor rate scale because we do want our customers to have affordable care. The national average for a Certified dealership technician rate is $179/hr and climbing. I hope this information helps give you a deeper understanding of what goes into us determining what to charge and why. Mike Murphy Ford

July 29, 2024

Didn’t address issue with AC. Max AC doesn’t work. It doesn’t kick out more air like it should. Told me it may be my cabin filter, nope. Same thing after I changed that. I have le More

by Troy1599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rachael Scalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Mike Murphy Ford Inc responded

Hi, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (309) 263-2311 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

July 17, 2024

I would definitely give Mike Murphy 4-stars. The only reason I didn’t is because when I had my oil checked and tires rotated they did not check the air pressure in the tires. This would seem to More

by mdj_crawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kersen Cranwill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mike Murphy Ford Inc responded

Hello, we appreciate you taking the time to leave us this feedback. Please give us a call at (309) 263-2311 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

July 17, 2024

Easy to make appointment with service. After service was completed. Service department fully explained what was repaired on my truck More

by Ford truck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kersen Cranwill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2024 -

Mike Murphy Ford Inc responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

July 12, 2024

Reliable, friendly, repeat customer for 30 years, true to their word,professional, expedient, kind, thoughtful More

by KRISTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Berglin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Urbanc
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2024 -

Mike Murphy Ford Inc responded

Hi Kristy, thank you for leaving such a great review and high star rating. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 12, 2024

The service manager is GREAT! Mitch made things so much easier than I thought they would be after a misunderstanding with a new service advisor. He is a great guy that knows his More

by n9tyf2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Urbanc
Jul 15, 2024 -

Mike Murphy Ford Inc responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 11, 2024

I have purchased several vehicles from Mike Murphy Ford. The sales and service teams are top notch. More

by Dawgpound68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Mike Murphy Ford Inc responded

Reviews like yours provide encouraging feedback. At Mike Murphy Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

June 30, 2024

Amazing service. Was able to drop off my car for service with ease. The work was done quickly and efficiently. I always recommend Mike Murphy Ford More

by funinthesun12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Towle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Mike Murphy Ford Inc responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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