Back

Mike Murphy Ford Inc - Service Center

Morton, IL

4.5
778 Reviews

778 Reviews of Mike Murphy Ford Inc - Service Center

Sort by
July 06, 2023

I wanted to change my review because I wrote the original one while I was mad. I had some issues with a car that I bought from Mike Murphy Ford, but after getting in touch with them they made it right. More

by Mynt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Banwart
Jul 10, 2023 -

Mike Murphy Ford Inc responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Murphy Ford

July 06, 2023

Dont try to force you to get things done to your car that aren't really needed More

by SHANSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

$156. 00 is a bit much for a diagnostic. I would think twice before using your services again. More

by THOMAGL720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin, Kim Woods
July 04, 2023

I am very impressed with the level of customer service that staff at Mike Murphy Ford provide. More

by DZD_MAD1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Salvati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2023

Am not satisfied with explanation regarding A/C & vent dash settings. Upside is that I wasn't charged a diagnostic fee. More

by RAJ99
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2023

Every time I bring my truck in for upkeep they are extremely friendly and helpful. They spell things out for me when it's needed. More

by ALSACE226
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2023

They give me good service and I would recommend them to anyone and they answer all my questions More

by robbieanderson765
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2023

I like the dealership overall. Noticed that the saleman I used to work with has moved on. I am awaiting an email regarding an inquiry on inventory . I have requested, initiall More

by BTOUSLEY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dalton Klarich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Reece
June 21, 2023

I like your Maintenance Department. The Maintenance Managers, like Bryan are very knowledgeable and professional. More

by RLMEANS3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2023

Robin and her team did a great job of getting my car to MM for and delivering after it was fixed. More

by PAUL.A.KEENAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robin Berglin
Jun 19, 2023 -

PAUL.A.KEENAN responded

Like the pick-up service from MM Ford

...
14
...