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Mike Murphy Ford Inc - Service Center

Morton, IL

4.6
776 Reviews
Call Service Center (309) 328-8171

776 Reviews of Mike Murphy Ford Inc - Service Center

Sort by
November 27, 2024

Nathan was very nice. He showed us many cars and explained all the options. He showed us how to use the options in the SUV we purchased. He was very patient and kind. I More

by Dawn
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Noyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2024 -

Mike Murphy Ford Inc responded

Hello Dawn, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Mike Murphy Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

October 18, 2024

The service department was great and very efficient. Thank you for taking care of me. More

by JASONABURNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kersen Cranwill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Scalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Mike Murphy Ford Inc responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Mike Murphy Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

October 10, 2024

These folks are great. Their customer service is tops, whether it's getting me to the office after I drop my car off in the morning or calling me to discuss issues regardi More

by DMAUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Mike Murphy Ford Inc responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

October 03, 2024

Always great to work with. Blah blah blah blah why 15 words. That’s too many More

by fritzlawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Noyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Klarich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Crozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Morgan
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Oct 13, 2024 -

Mike Murphy Ford Inc responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 18, 2024

My only complaint is a dirty steering wheel and door handles after a service visit More

by rbronco51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kersen Cranwill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Scalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2024 -

Mike Murphy Ford Inc responded

Hi, we truly appreciate your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (309) 263-2311 when you have a chance. Thank you, and we look forward to hearing from you.

September 17, 2024

This dealership service department is very good at any type of Ford Motor product mechanical service. More

by GTMR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kersen Cranwill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Scalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2024 -

Mike Murphy Ford Inc responded

We are happy we could make your experience a positive one! Thanks again for your business! Take care!

August 21, 2024

I was disappointed that there were no loaners when I booked out almost four weeks. I was very disappointed when my car was not even vacuumed. More

by NANCYWRAIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Wingfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Englert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kersen Cranwill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachael Scalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Mike Murphy Ford Inc responded

Thank you, Nancywraight, for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience at Mike Murphy Ford. We take our customers’ comments seriously so we hope that you’ll give us a call at (309) 263-2311 so we can understand exactly what went wrong. Thank you for your honest feedback and we hope to hear from you soon.

August 20, 2024

They couldn't even put my license plate on straight! ! No incentives to bring in for service!! More

by wwellsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kersen Cranwill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Mike Murphy Ford Inc responded

Wwellsjr, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please give us a call at (309) 263-2311 if you’d like to discuss this matter further. Thank yo u again for your honest feedback and we look forward to hearing from you. Take care. Mike Murphy Ford

August 18, 2024

They kept my truck for a month and still drives terrible not happy at all More

by shawngto70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Wingfield
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2024 -

Mike Murphy Ford Inc responded

Shawngto70, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We did provide you with a vehicle to drive while your truck was in the shop so we could keep your vehicle a little longer to try and determine the issue. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Again thank you for your feedback and don't hesitate to call us to discuss any issues you are still having with your truck. Mike Murphy Ford

August 05, 2024

I bought new tires for my car & had them installed here. Rachel was helpful answering some last-minute questions I had. The service took about as long as was estimated, and the final price was a little lo More

by Andrew
Recommend Dealer
Yes
Employees Worked With
Rachael Scalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2024 -

Mike Murphy Ford Inc responded

Andrew, we are so disappointed to learn of this situation you have described. Please give us a call at (309) 263-2311 and we will do our best to make this better. We hope to hear from you soon.

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