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Mike Murphy Ford Inc

Morton, IL

4.8
4,236 Reviews
On behalf of everyone at Mike Murphy Ford, I would like to thank you for visiting our web site. We are committed to serving our friends and customers via the Internet and look forward to hearing from you. We are a full service Ford dealership offering first class sales and service for our valued customers. We have been in business for 40 years at 565 West Jackson Street in the heart of Morton, Illinois. Our phone number is 309.228.9288. If you have any questions or need to reach me, you can call the dealership’s phone number or email me at mikemurphy@mikemurphyford.com. Thanks again for visiting MikeMurphyFord.com!
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565 W Jackson St

Morton, IL

61550

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Showing 4,236 reviews

January 30, 2024

Good service on my 2015 For Escape when there were two recalls that needed to be repaired. Picked up the car and returned it the same day. More

by PIERCECL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Berglin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Gensler
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 29, 2024

Wrote to them twice about the vehicle I was interested in and they didn’t answer my question probably because they lied about it’s features on the posting. More

by mrdsn189
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Drew Quisenberry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Mike Murphy Ford Inc responded

Derek, We apologize for the delay in response to questions around the 2022 Ford F150 Lightning. We can understand why you felt maybe we misprinted the features of the vehicle since most of these Lightning models do not come with the $10,000 upgrade of the dual emotor-extended range battery along with the max trailer tow package. Our Sales Manager, Brett Bergman, will be reaching out to you to provide you with answers to all your questions on the Lightning. Again, we apologize for any confusion and we are hopeful we will be able to turn your assumption of us around. Mike Murphy Ford

January 28, 2024

Anthony was awesome! Everything was handled so professionally from sales to financing. I will definitely recommend Anthony and the dealership to friends and family! More

by Janet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Crozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2024

Once again, the staff members at Mike Murphy Ford had made me proud to be their customer. Thank you to Anthony and the finance team. You guys killed it and rocked it again. Thank you for helping me with More

by Christiana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2024

It shows that Anthony cares about his customers. Very much a satisfied customer, two cars later! Anthony is personable and thoughtful of requests, needs, and wants, and this equals a SALE! More

by Msbell1000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alicia Holden
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2024

Kevin was very helpful while not being pushy at the same time. He ordered me a license plate bracket with out me asking him to because he didn’t like the way the plate would fit on the bumper. I thought tha More

by I’m gregjones60
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Towle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2024

After over an hour and a half of waiting for my car, I walked to service desk and he said he had a salesman come to get a customer into a rental and he had no choice but to make me wait. Then he told me h More

by TKNEFF08
Recommend Dealer
No
Employees Worked With
Kersen Cranwill
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kersen Cranwill
Jan 29, 2024 -

Mike Murphy Ford Inc responded

We're sorry to hear that your service experience didn't meet the high standards that guests have come to expect from our dealership. We welcome all feedback, positive or negative, because we believe even negative comments can help us with showing where we may need improvement. It appears that you were here on a Saturday and with only one Service Advisor working, things can get hectic even to the point that the Service Scheduler brought him lunch. If there's anything we can do to resolve the issue or if it's possible to discuss in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 28, 2024

I was pleasantly surprised and impressed with my last repair in their service department. I had a shift cable fail on my car leaving me stuck in park , had to have it towed in and they made the repair an More

by krexroat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gensler
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2024

Has difficulty with honest communication. Believes lies are the way to exhibit professional behavior. I do not recommend. More

by NAM
Recommend Dealer
No
Employees Worked With
Dillon Getz
Jan 29, 2024 -

Mike Murphy Ford Inc responded

We're sorry to hear that your sales experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 25, 2024

They were super easy to work with and I was able to get everything done via email and text prior to the 2 hour drive one way. I was in and out quickly and back on the road with new car. Fair trade in pri More

by cstec78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ANTHONY DAVIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brekke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Klarich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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