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Mike Molstead Motors - Service Center
Charles City, IA
216 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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216 Reviews of Mike Molstead Motors - Service Center
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July 25, 2020
Called around 11AM on Friday to order parts for my truck. Parts guy guaranteed they’d be here between 7:30AM-8AM on Saturday. I didn’t think to check the parts departments hours because he GUARANTEED they wo Parts guy guaranteed they’d be here between 7:30AM-8AM on Saturday. I didn’t think to check the parts departments hours because he GUARANTEED they would be coming in. Called Saturday around 8:30AM to find out that the parts department was closed. Sales guy I talked to did try to find the parts by calling the service guy and I apologize to him for my attitude. But I am now stuck another 2 days over 2 hours from home because Molsteads parts guys can’t get out bed without hurting themselves. More
by Silverado57
August 17, 2019
Service- a step above! While traveling from Texas in our Ford 250 diesel truck, pulling a travel trailer, our check engine light came on. We pulled into Molstead Ford and th While traveling from Texas in our Ford 250 diesel truck, pulling a travel trailer, our check engine light came on. We pulled into Molstead Ford and they could not have been nicer! Not only did they get the truck back to running order, but they dropped us at a restaurant for lunch, picked us up and took us back to our camper, and later picked us up at the campground to pick up the truck. Super nice people! Above and beyond! More
by K&B Texas
Employees Worked With
Jacob Trettin
April 29, 2019
Service EXCELLENCE My vehicle broke down even though it isn't a vehicle they work on, they got the job done. It required numerous trips to find the right parts and was My vehicle broke down even though it isn't a vehicle they work on, they got the job done. It required numerous trips to find the right parts and wasn't easy, but they got it done. I couldn't be more impressed with Mark in the service department. He is a real gem. Thanks to Mark and the crew in service. 100% satisfied and grateful for your persistance. More
by Scpb
Employees Worked With
Mark, Jesse
July 04, 2013
Traveling to Charles City for a family emergency, my Ford Ranger developed engine problems. A family member recommended Molstead Motors because he and several other family members in the area have been sati Ranger developed engine problems. A family member recommended Molstead Motors because he and several other family members in the area have been satisfied customers for years. My truck was dropped off at the service dept and my time constraints explained to the very helpful service advisor, Bruce Delap. He assured me it would be ready for my trip back to Chicago the next morning. The problem was diagnosed within an hour and I was told repairs would cost $1,000. Given my schedule, I had no other option but to approve the repairs. One water pump later ($250 in parts and $750 in labor), I was on the road back home the next day. Having never paid anywhere near this amount for a water pump replacement in my life, back in Chicagoland where everything costs more, I consulted my dealership and also my local mechanic. Both agreed that I had been incredibly overcharged. When presented with the price, I had even asked to speak with a Molstead salesman to discuss the possibility of just trading my Ranger for a new truck. Sign the papers, hand him the money and drive off the lot. Apparently the salesman had little interest in an easy sale because we talked less than 5 minutes. I will never return to this dealership should I need future repairs while back on regular family visits nor would I recommend it to anyone. Frankly, I would pay to have my vehicle towed past this dealership to go anywhere else. Other members of my family have also started taking their business elsewhere after hearing of my experience. More
by craigbahe
Employees Worked With
Bruce Delap
February 26, 2011
My wife bought her truck new at this dealership. Needed some parts for it did some pricing around local north Iowa dealers. Mike Molstead prices were 30% over retail. I called back and ask why there prices some parts for it did some pricing around local north Iowa dealers. Mike Molstead prices were 30% over retail. I called back and ask why there prices were so high and all they could say was that is the price the computer gives us. And that I must have been given the wholesale price at the other five dealers I had called. I ended up buying the parts from a thrid party body shop for over half price of what Mike Molstead Motors wanted. More
by gnx070
Employees Worked With
parts manger
October 26, 2010
Since moving to Charles City 13 years ago I have always been impressed with the service that has been provided. Something as simple as picking my car up and dropping it back off at my workplace to the con been impressed with the service that has been provided. Something as simple as picking my car up and dropping it back off at my workplace to the confidence that I can trust Jason Etherington in the service department to take care of all of our auto service needs without being taken advantage of. I have purchased 6 cars and have recommended Molstead Motors to my parents, sister, and my in-laws, all who have purchased vehicles with no regrets from Mike Witham my sales consultant. I also appreciate a business and a owner that contributes back into the community and Mike Molstead has been very generous in giving back to Charles City as well as other local communities. More
by dhageman
Employees Worked With
Jason Etherington and Mike Witham
