Mike Maroone Honda - Service Center

Service Department If I could give NO {STARS} I would. The Service Department doesn’t deserve the ONE star I had to select to write this review. I recently had a very If I could give NO {STARS} I would. The Service Department doesn’t deserve the ONE star I had to select to write this review. I recently had a very frustrating and extremely costly experience with the service department and more specifically my service consultant Hanna Smith that is still ongoing. They smile and sweet talk you in your face but behind your back they are scheming on just how much they can take advantage of you. I took my Honda Ridgeline to Mike Maroone Honda located at 1103 Academy Park Loop, Colorado Springs, CO 80910 because the dealership is supposed to be the professionals and I wanted my car fixed by the people who understand my vehicle the best. At least that was what I used to think. On January 22, 2019 my vehicle went to Honda for damage due to hitting a curb. I was the unfortunate client to service consultant Hanna. She gave me three options to choose from: Option One: was under $400.00 Option Two: was a little over $1000.00 Option Three: was a little over $2000.00 Of course I chose the most expensive option after verifying with Hanna that would not have any safety issues or need any other repairs. Hanna guaranteed me my vehicle would be fixed like new and there would not be any other problems with the vehicle. With that reassurance I proceeded with the most expensive repair. The vehicle was picked up on January 23, 2019. On January 24, 2019 I took my vehicle back to Honda because it was making a loud noise and the tires where rubbing when turning to the right or left. This time Hanna said the repairs would cost another $900.00 to fix. When asked to speak with the General Manager Hanna replied, “Oh no, let me see what I can do”. Hanna ended up being able to waive the labor cost and charge me for parts only. Once again Hanna guaranteed that everything would be good to go with the vehicle this time. I had to leave the vehicle there from Thursday to Monday due to the parts having to be ordered from China. I was never offered a car service, rental or loaner for me being out of a vehicle so long. I picked up the vehicle on January 29, 2019. On February 3, 2019 I went to Castle Rock, CO and noticed while driving at high speeds the steering wheel shook and the vehicle was making a loud clicking noise. With this being my only vehicle I had no choice but to use the vehicle to drive to work which is only 1.2 miles. On February 6, 2019 my friend drove to Honda to speak with Hanna and make an appointment for yet another service check. Hanna said she was not working the next day and to bring the vehicle in on February 7, 2019. On February 7, 2019, I took the vehicle to Honda for my scheduled appointment. I spoke with Hanna and told her what was going on with the vehicle. I also explained to her that this is the third time the vehicle has been here since the accident and I was not happy with the service and wanted to speak to the General Manager. Hanna replied, “oh no, let me try to fix this”. I then proceeded to tell her that my brother who used to work in service for Honda is helping me this situation because I feel like I am being nickel and dimed, scammed and told lies. As of February 7, 2019 I was informed that my vehicle now needed sway bar link and a tire rebalance because Honda on did a tire rebalancing on one tire. This repair would cost another $385. Once the repairs were completed Hanna advised that those repairs were not the problem. Now I am fed up with Hanna’s lies. My brother is trying to help me find the best solution. I needed to speak to the General Manager. On February 20, 2019 I called Mike Maroone Honda requesting to speak with the General Manager. I was transferred to his voicemail. I left a message for him to contact me. After more than a week with no resolution or contact from Honda I called the main number for Honda and asked to speak with the General Manager. I was transferred to his voicemail. On February 21, 2019 I received a call form Jason the Sales Manager. I explained to him that I was trying to reach the General Manager. He said that the General Manager was not in and while the general manager is away he (Jason) is in charge. I went on to explain to Jason what was going on with my vehicle. He told me that he would check with my service representative (Hanna) and return my call. Jason returned my call and told me that the vehicle needed an axle. He went on to explain that the reason the axle wasn’t checked is because axels do not go bad on my specific vehicle. He also explained how I could not get the repairs and pick up the vehicle. That the vehicle would be safe but I would still hear noise, On February 22, 2019 I decided to make a claim against this Honda Dealership. This case is still ongoing with no resolution and I am still without a vehicle. To be continued… More

Just an average dealership I take my car to get it serviced and they do a good job servicing my vehicle. My only suggestion is to do something that will put you above the rest o I take my car to get it serviced and they do a good job servicing my vehicle. My only suggestion is to do something that will put you above the rest of the dealerships. A complimentary car wash would help. I own other vehicles and when I take them to get serviced to those dealerships, I get a complimentary car wash. More

Recall Repair I made my appointment one-week in advance. On the day I got their parts were not ordered to perform the work. Hannah who was assigned for this recall I made my appointment one-week in advance. On the day I got their parts were not ordered to perform the work. Hannah who was assigned for this recall was very unprofessional and tried make up unbelievable stories. This was my second service dealing with Hannah. She truly doesn't belong in a customer relationship profession. I requested another person and this time Terri Jameson was assigned; she was much more professional and friendlier person to work with. More

Great job! We had a lock installed on our Ridgeline. They got us in quickly for an appointment and got the job done rapidly. My service rep was courteous and e We had a lock installed on our Ridgeline. They got us in quickly for an appointment and got the job done rapidly. My service rep was courteous and efficient. More

feeling rip off!! Called in and made an appointment letting them know that the "engine light" went on. They ran a diagnostic and came back with a few issues that they Called in and made an appointment letting them know that the "engine light" went on. They ran a diagnostic and came back with a few issues that they thought needed to be fixed. We agreed to a few of the problems and had them fix it, However when we got our bill, we noticed that they had charged us for the diagnostic test at $140.00 dollars. Why?? I recently moved here from Washington and have always taken my car to the Honda service center there, and not once have they ever charged me a fee for a service when a code or a service light came on. I mean, I could understand if i just brought my car in because of a noise, but this was a light that came on to take it in. Not to mention, we did fix some of the things they found. If we just brought it in and left, then I could see why they would charge for there diagnosis. Didn't really want to make an issue out of it at the time, because the service agent Hannah and the Mechanic were really nice and I am sure was just following company policies. But I really felt it was unfair and they were charging for something they shouldn't be. More

When you are at the mercy of your mechanic How satisfied should one be when they return for service for the same issue they just spent several hundred dollars on only to be told it will cost an How satisfied should one be when they return for service for the same issue they just spent several hundred dollars on only to be told it will cost another two thousand more to fix it right. The service writer says, “yeah, sorry about that.” I don’t usually write reviews but after having spent around fifteen hundred dollars fixing auto slide door issues and still having problems I feel like maybe it’s time to do business elsewhere. More

Competent, friendly service I have been using this dealer for service for the past six years. They are friendly, competent, thorough and trustworthy. I also purchased my last H I have been using this dealer for service for the past six years. They are friendly, competent, thorough and trustworthy. I also purchased my last Honda from them. They gave the best trade-in for my previous car, and went out their way to find me the exact car I was lookin for. I highly recomment them tfor sales or maintenance.. More

Efficient and Friendly! This is my go to place for servicing my Honda! The staff is knowledgeable, friendly and efficient. No matter what's going on with my car, they figure This is my go to place for servicing my Honda! The staff is knowledgeable, friendly and efficient. No matter what's going on with my car, they figure it out and don't try to sell me on anything I don't need. More

Service Repair Your service department is excellent. I recently worked with Dylan and Terri and they did an outstanding job in getting my Honda repaired. Also, I liv Your service department is excellent. I recently worked with Dylan and Terri and they did an outstanding job in getting my Honda repaired. Also, I live in Briargate and use your shuttle service often and appreciated this service and your driver, Robert, who always does a great job. More

Recommend, with reservations My recent service experience was bumpy. I went in because I was getting pulsing in my power steering on my 2015 Honda Pilot. Hannah was my Service A My recent service experience was bumpy. I went in because I was getting pulsing in my power steering on my 2015 Honda Pilot. Hannah was my Service Advisor. I waited at the dealership for the diagnosis. Turned out I needed a new power steering pump, and it was too late in the day (around 4:30) to order one for delivery the next day, so it would be done in two days - understandable, since I came in late in the day on short notice. The mechanic also said the front brake rotors were warped and needed resurfacing, and the steering wheel was off Center and needed to be aligned. I also asked that they reset the automatic door locking sequence, because I had tried twice to do it using the Owner's Manual instructions, but had been unsuccessful. When I picked up the car two days later, there was a charge for a front-end alignment, which I had not requested. (I have Firestone tires, purchased with a lifetime front end alignment guarantee, so I never have it done at the dealer.). Hannah said the alignment was to re-center the steering wheel, which was not at all clear when I left the car, and to correct uneven tire wear, which was not an issue with four tires with less than 5000 miles. I objected to the charge, and asked to talk to the Service manager. After some discussion, Hannah made a phone call, then said the manager was not in the store, but agreed to take the charge off the bill. I forgot to ask about the door lock issue before I paid and went out to my car. In the front seat the Owners Manual was open to the page describing how to reset the door locks; they had not been reset. So why do I have reservations about recommending Maroone for Service? The fine print on my service receipt said I had complained of pulsing in the brakes, so they had resurfaced the rotors; I made no such complaint; the mechanic said he had discovered the warped rotors as part of an overall safety check. Second, the Service receipt said the 4-wheel alignment was performed because of mileage or tire wear; neither was the case. Third, Hannah made no mention of the door lock issue when I picked the car up, and it appears that by leaving the Owners Manual open to the page describing it, they were telling me, "Do it yourself, Stupid." I told Hannah explicitly that I had tried twice without success, so I asked for their help. I appreciate that Hannah adjusted the alignment charge, but I have a nagging, uncomfortable feeling that maybe the rotors didn't really need resurfacing in a car with only 69,000 miles on it. I have bought two cars at this location when it was Front Range Honda, and have had outstanding buying and serice experience there, until Maroone took over, and all the personnel and processes changed. I think I'll try another dealer for Service next time I need it. More