Mike Maroone Honda

Bad Experience Turned Around I was lied to not once, but twice, by Logan in finance. First he sold me a warranty saying that it was good for 7 years/100,000 miles, when it turned I was lied to not once, but twice, by Logan in finance. First he sold me a warranty saying that it was good for 7 years/100,000 miles, when it turned out it was only going to be good for about 18 months after the CPO warranty because it's from "Date of In Service", which he failed to mention and then apologized later because he said he was only there three months. Really? How many warranties do you think he's sold in three months? Hello?!?!?! If I would have known that from the beginning, I would have never purchased the extended warranty. The second time was when I went to get a refund on the warranty (that I INSISTED I pay cash for and which I did) in which Honda says it's 100% refundable 60 days from purchase less any repairs. When I went in I was told (lied to again) that the check would be there in about 2 weeks and as I paid cash for it, the money would come back to me and he (Logan) would be sure to hold the check for me so that I could stop by and pick it up. Well, that didn't happen. When I called about the check he said,"I said maybe I could get you the refund back". LIE! And then he called to tell me the check had already been sent to USAA since they are the lien holder. If I wanted USAA to get the refund I would have financed the warranty through USAA. Again, HELLO?!?!?! It's clear to me that this individual is only out to make money for the company and himself because clearly, no one can be that stupid! Situation Remedied: Once I sent an email to Logan, Nick (who assisted in the sale) and cc'd the "dealer" himself (Tim) this was resolved. So a huge thanks to Tim for taking care of this. Note to FRH, it's not just about the sale (which I felt like it was), it's the entire customer experience and follow-through that will earn you repeat business. More

Waste of time,,,,, Tried contacting to find out pricing for service 'specials' to get my car in for serve and was strung along, asked everything but my social security n Tried contacting to find out pricing for service 'specials' to get my car in for serve and was strung along, asked everything but my social security number to try and find out what service 'specials' were being offered and after a looooong time, was told that I needed to be called back! So, the point of this is to say; they wasted my time, which as a customer IS as valuable as their time, I don't waste time, and I don't waste money, no one should waste their time or money with this dealership! More

Major service issues!! I purchased a new 2016 Civic from Front Range Honda, their response to issues with the vehicle has been terrible. 1. A few weeks after purchasing th I purchased a new 2016 Civic from Front Range Honda, their response to issues with the vehicle has been terrible. 1. A few weeks after purchasing the vehicle the vehicle touch screen locked up multiple times, would fail to turn on when the vehicle started, would remain blank, no response to the side buttons on buttons on the steering wheel. I brought the vehicle in, they performed a hard reset (disconnected and reconnected the battery) and a software updated, sent me on my way. 2. About a week later the display started acting up again, this time the backup camera would appear only as a tiny stripe along the top of the screen and would remain even after the car was put back into drive. In addition at times the right mirror mounted camera would intermittently fail to turn on. When I brought the car in again I showed them the issue in the shop and left the car for the day. They called me that afternoon and said "A software update is in the works we think might fix this, it won't be available for 3 weeks." I stated multiple times I believed it was an issue with the screen itself, not the software. After several phone calls they agreed to replace the screen and did so the following day. 3. Immediately after the screen was replaced another issue began. Intermittently I'm now unable to switch from USB or Bluetooth input to XM radio. I brought the car back into the service department for this issue, they asked me to self diagnose the issue, said I should spend a week trying the touch screen (versus the keys on the wheel) and see if the issue occurred using this method. I returned to the dealership that afternoon again and demonstrated the issue to them, this time their response was "You should bring it back next week when the service manager is back from vacation and show him, see what he wants to do with it." 4. Two days ago a crack appeared in the windshield on the passenger side. The crack came in within a few minutes of me using the heated windshield for the first time. The following day another crack appeared on the driver's side, directly in my line of vision. Both these cracks obviously originated from very small rock chips, so small I had to use a pen to feel them, couldn't feel them with my finger. The dealership acknowledged tiny pits in the windshield, no matter how small, can grow into major cracks quickly if using the heated windshield due to the quick blast of heat. Again, this is the heated windshield, not the defroster. I stated this needed to be addressed and the fact I would need to inspect the windshield for tiny pits or chips prior to using the heated windshield option was unacceptable. They advised me to contact the coverage company (I had purchased the option Glass and Chip coverage) and the windshield would be replaced by Safelite Auto Glass. Front Range Honda also acknowledged it's illegal to drive a vehicle in Colorado with a crack in the drivers field of view. I figured this would be the path of action and had spoken to Safelite the day before (Sunday, when Front Range Honda was closed), found what appointment windows were available and verified the glass was available. They had appointment windows available relatively quickly (Wednesday). When I contacted the insurance carrier for the glass replacement, however, I was advised they didn't use Safelite Auto Glass and the closest appointment was 9 days out. I scheduled the appointment (the glass company agreed heated windows could cause major cracks from small chips) and contact Honda Customer Service who, after several phone calls, advised me I should ask Front Range Honda for a rental car since they had acknowledged the heated windows were an issue for cracks (and had misadvised me on the company who would handle the glass replacement). Front Range Honda stated the rider insurance for windshield replacement should issue me a rental car, when I contacted them (windshield replacement contract company) again they stated no, Front Range Honda should issue the rental. When I called back to the service department at Front Range Honda again they told me to talk to the sales manager about a rental and transferred me. The sales manager said "I have nothing to do with rentals, that would be service" and transferred me back to the service department. Once I reached the service department again, despite having admitted the heated windshield was likely to have caused the cracks, they flat out refused to issue a rental. I now have a car less than 2 months old with less than 1800 miles sitting in the driveway I cannot legally drive until the windshield is replaced. In addition it's been to the dealership 4 times as related to the touch screen and XM failing to select while being advised now I need to come back next week when the service manager has returned from vacation. As I told the service advisor I spoke to "This will be the last time I purchase a car from Front Range Honda." I received no argument. This wasn't my first car from Front Range Honda, it will be my last. More

Customer service Poor customer service. I called yesterday asking about oil changes on my Honda and when I got there today at 5pm they told me the last car they take i Poor customer service. I called yesterday asking about oil changes on my Honda and when I got there today at 5pm they told me the last car they take is at 4:45. They close at 6pm and I rushed there after work to be denied service. I explained how I called yesterday and the unkind man did not care that no one told me I had to be there by 4:45. Poor customer service and very dissatisfying. Will not go back. More