Mike Maroone Honda

Terrible auto service I had Mike Maroone's service center repair a few minor oil leeks, replace the timing belt and water pump on my 2002 honda civic, the oil pan seal they I had Mike Maroone's service center repair a few minor oil leeks, replace the timing belt and water pump on my 2002 honda civic, the oil pan seal they installed failed resulting in the loss of most of the oil in the engine, they replaced the faulty oil pan seal. My car did not use any oil between oil changes, it has over 270,000 miles on it, those miles didn't happen by me abusing and neglecting the car I have taken very good care of it. The car now has engine noise and burns one quart of oil every 1000 miles. I have been told by Art (Service Manager) that the cars oil consumption is perfectly within Honda's specifications (even a new car) and Mike Maroone will not fix my engine because there is nothing wrong. Be forewarned do not take your car to this dealer for service, and be aware if you buy a car (new or used) that uses this ridiculous amount of oil Mike Maroone will tell you there is nothing wrong, it is perfectly acceptable oil consumption. More

DONT BUY FROM THIS DEALERSHIP BUYER BEWARE AFTER BUYING A CAR, THEY WERE SUPPOSED TO CLEAN IT OUT..AND FILL THE GAS TANK UP..THEY TOOK ABOUT AN HOUR..AND THE.CAR CAME BACK STILL D BUYER BEWARE AFTER BUYING A CAR, THEY WERE SUPPOSED TO CLEAN IT OUT..AND FILL THE GAS TANK UP..THEY TOOK ABOUT AN HOUR..AND THE.CAR CAME BACK STILL DIRTY AND THEY CUT ON MY FOG LIGHTS, STOLE THE SPARE TIRE AND CUT OUT MY BACK SPEAKERS...DONT BUY FROM THEM VERY DISHONEST. .BUYER BEWARE More

A joke My husband and I went to Mike Maroone on a recommendation. My husband recently was promoted to a new job, he is going to be putting over 600 miles on My husband and I went to Mike Maroone on a recommendation. My husband recently was promoted to a new job, he is going to be putting over 600 miles on a vehicle every two weeks. We decided that a Honda was going to be the best way to go. After a lot of research, speaking with other individuals and reading reviews we went in to speak with them about what they could do for us. We fell in love with a Civic and have now owned the vehicle for about a month. Today we received a phone call from the dealership telling us that regardless of the financial documents that we have already signed, they had to submit a new application to the credit union on our behalf. Well our interest rate went up to almost 15% and our payments increased bay almost $200. We asked how this could happen and why since we have already signed all the paperwork and have owned the car for almost a month, we were told nothing except this is how it works. Things don't add up here! More

Excellent service! As usual the service was way above expectations!!! However, my car was not washed 😒 There was a sign on the waiting area door but bib not read it! As usual the service was way above expectations!!! However, my car was not washed 😒 There was a sign on the waiting area door but bib not read it! More

Battery Sensor Case recall I received a safety recall from Honda Automotive Division regarding the battery sensor case mounted on top of the 12V battery which they wrote could I received a safety recall from Honda Automotive Division regarding the battery sensor case mounted on top of the 12V battery which they wrote could allow for moisture to enter the sensor. I called Mike Maroone Honda and made an appointment to address this issue. Upon arrival, I was told they didn't have the part to replace the faulty part, if in fact the part in my car was faulty. If my part was found to be faulty, I would have to come back at a later date to its installation. In addition, this appointment would take from one and a half hours to one hour and 45 minutes. This appointment, in fact, took two hours and 45 minutes. More

Had the car over three months and still can't get plates Bought a used SUV on a Friday night and brought my own financing with me (from my bank that I have a great relationship with (USAA)). Some pressure t Bought a used SUV on a Friday night and brought my own financing with me (from my bank that I have a great relationship with (USAA)). Some pressure to let them try to get a better deal for me than my bank had, I turned it down and they didn't press too hard. Getting the actual closing paperwork signed was a total nightmare. The bank finally had to email them the complete loan binder before they would let us sign. Next day the check engine light comes on. Took it back, they told me to tighten the gas cap (it is a capless fuel system) and reset the light. A week later the light is back on. Back to the dealer, they cleaned the seal around the outer fuel door and reset the light. Some time later the light is back on, they recommend getting the locking fuel filler plug (at my own expense) and reset the light. The plug did keep the light off for a week or two, but it is back on. I quit taking it in. In the mean time the bank has called because they never got the paperwork from the dealer for the sale so they are going to cancel the loan. I call the dealer in a panic and they send the paperwork to the bank (45 days after I signed for the car). A week later, I realize the temp tags are expiring. They haven't sent the paperwork to DMV yet!!!!! I get a second set of temp tags. They assure me that they will get the paperwork to DMV in the next week. 5 WEEKS later, I'm at DMV and am told that they sent the paperwork back to the dealer as it was incomplete!!!! Called the dealer, am assured that the paperwork was resubmitted that morning and am guaranteed that I will be able to get my plates the next day. Back to DMV...they do a manual search (talk about waiting forever for an answer) and assure me that they do not have it. Back to the dealer....finally, handed a stack of paperwork and a check for DMV to I can turn the paperwork in myself and theoretically get plates finally. Will be going to DMV tomorrow as the 2nd set of temp tags expires this week. Not having much faith at this point that I will ever get real tags for the thing without getting a lawyer involved. Looking at the stack of paperwork tonight I realize that date stamps on it don't match the dates that the dealer claims they sent it in, got it back, or (didn't) resubmit it. That would make at least three lies just on the DMV interactions. Then there is the lie that my bank didn't send them the paperwork they needed and that's why the paperwork was incomplete when the bank sent them the entire loan binder before they would even let me sign for the car. The list goes on. Save yourself the time and aggravation...go somewhere else. If I could give Jason (sales manager) negative stars I would. More

SERVICE APPOINTMENTS MEAN NOTHING Online service appointments mean nothing to this organization., I had a SIMPLE oil change appointment for 8:15am. When I arrived I was told it would b Online service appointments mean nothing to this organization., I had a SIMPLE oil change appointment for 8:15am. When I arrived I was told it would be a 2 hour wait for this work. Totally unacceptable. I was told there was a waiting line when they opened; meaning these individuals had priority over a scheduled appointment. There is HIGH probability I will not use their service in the future. More

Wouldn't recommend this dealer This salesman needs to learn how to deal with customers. He was very pushy, and when informed that my wife doesn't like to communicate with salesman b This salesman needs to learn how to deal with customers. He was very pushy, and when informed that my wife doesn't like to communicate with salesman because of the fast talk he took it personally. What's more, my wife didn't tell him that truth. I did. He immediately stated that he didn't like customers with an attitude, my wife exits, and then he continues to tell me how ridiculous my wife is. I would talk to other salesman at this dealership. Tony McIntosh was at least understanding. More

Great Dealership. No Pressure I would definitely recommend this dealership to a friend. I didn't end up buying a car here (another dealership went a little lower on price),. While I would definitely recommend this dealership to a friend. I didn't end up buying a car here (another dealership went a little lower on price),. While the other dealership was good, I really liked the Front Range salesman and this manager and their work ethic better. I stopped in here after my first visit to the other dealership, and they made some things clear to me that weren't very clear to me at the other dealership. I was actually hoping their price would be close to the other dealerships because I really would have preferred giving them my business. I never felt pressured or like I was being played or like they were exaggerating to try and create a false sense of urgency. I am hoping their service center ends up being just as great as they were. I plan on using them for service because the sales staff seemed so honest and upfront. I hope the service center is as well. More

Faulty Alarm System - NO REFUND - UPDATE ***Update - after getting bad reviews and a couple of Facebook posts, the dealership finally did get a refund for the system to my daughter on Novembe ***Update - after getting bad reviews and a couple of Facebook posts, the dealership finally did get a refund for the system to my daughter on November 3rd. I still can't recommend them in good conscience, since it took outside pressure for them to do right by their customer.*** *********************************************************************************************** My daughter paid Front Range Honda $600 to have the KARR system installed on her car. First, she was told by "Cherry" it wold take 15 minutes for "Johnny" to install the system. It ended up taking over and hour, which made her late for work. From the beginning, the system did not work. It went off while she was driving, horn blaring and lights flashing. She drove right back to the dealership, who told her that Cherry and Johnny were gone for the day and "come back tomorrow"> she went back the next day, and told them to remove the system, because at this point, it had become horrible to even try to drive the car. She told Cherry she wanted a refund. Cherry called the "finance manager", who first claimed she hadn't paid for the system. He then went to check paperwork and found that she had paid. He then told her that the money "is gone" and nothing they could do, Cherry told her she would keep after the guy to try to get a refund. Today they told her she wasn't getting any money back and offered her a few oil changes. This is the third car purchased by her family this year. It will be the last. This dealership is totally untrustworthy, they will steal from their customers. Everything is great until something goes wrong, then they just want to see the back of you and not hear from you ever again. Crooks. More