Mike Maroone Honda

Great job! We had a lock installed on our Ridgeline. They got us in quickly for an appointment and got the job done rapidly. My service rep was courteous and e We had a lock installed on our Ridgeline. They got us in quickly for an appointment and got the job done rapidly. My service rep was courteous and efficient. More

feeling rip off!! Called in and made an appointment letting them know that the "engine light" went on. They ran a diagnostic and came back with a few issues that they Called in and made an appointment letting them know that the "engine light" went on. They ran a diagnostic and came back with a few issues that they thought needed to be fixed. We agreed to a few of the problems and had them fix it, However when we got our bill, we noticed that they had charged us for the diagnostic test at $140.00 dollars. Why?? I recently moved here from Washington and have always taken my car to the Honda service center there, and not once have they ever charged me a fee for a service when a code or a service light came on. I mean, I could understand if i just brought my car in because of a noise, but this was a light that came on to take it in. Not to mention, we did fix some of the things they found. If we just brought it in and left, then I could see why they would charge for there diagnosis. Didn't really want to make an issue out of it at the time, because the service agent Hannah and the Mechanic were really nice and I am sure was just following company policies. But I really felt it was unfair and they were charging for something they shouldn't be. More

Great treatment From our internet research we need what we wanted - a Honda Odyssey. The questions were, "Which dealership?" "New or used?" "What package of equipm From our internet research we need what we wanted - a Honda Odyssey. The questions were, "Which dealership?" "New or used?" "What package of equipment?" We're picky buyers and need time to process. Through all our questions and personal idiosyncrasies, the guys at Maroone Honda were terrific. Our salesperson patiently brought us vehicle after vehicle and explained each one. The entire team made the purchasing process go smoothly. We really enjoyed working with each person we met. We're very pleased with both the vehicle and the customer service we received. Kelly Moore More

Outstanding T, Josh, and Jake thank you for the great experience. Veronica thank you for the help the next day as well. The team work is awesome. They listened T, Josh, and Jake thank you for the great experience. Veronica thank you for the help the next day as well. The team work is awesome. They listened well and they were willing to help me out. I'm looking forward on the next purchase with them! More

When you are at the mercy of your mechanic How satisfied should one be when they return for service for the same issue they just spent several hundred dollars on only to be told it will cost an How satisfied should one be when they return for service for the same issue they just spent several hundred dollars on only to be told it will cost another two thousand more to fix it right. The service writer says, “yeah, sorry about that.” I don’t usually write reviews but after having spent around fifteen hundred dollars fixing auto slide door issues and still having problems I feel like maybe it’s time to do business elsewhere. More

Competent, friendly service I have been using this dealer for service for the past six years. They are friendly, competent, thorough and trustworthy. I also purchased my last H I have been using this dealer for service for the past six years. They are friendly, competent, thorough and trustworthy. I also purchased my last Honda from them. They gave the best trade-in for my previous car, and went out their way to find me the exact car I was lookin for. I highly recomment them tfor sales or maintenance.. More

Efficient and Friendly! This is my go to place for servicing my Honda! The staff is knowledgeable, friendly and efficient. No matter what's going on with my car, they figure This is my go to place for servicing my Honda! The staff is knowledgeable, friendly and efficient. No matter what's going on with my car, they figure it out and don't try to sell me on anything I don't need. More

Service Repair Your service department is excellent. I recently worked with Dylan and Terri and they did an outstanding job in getting my Honda repaired. Also, I liv Your service department is excellent. I recently worked with Dylan and Terri and they did an outstanding job in getting my Honda repaired. Also, I live in Briargate and use your shuttle service often and appreciated this service and your driver, Robert, who always does a great job. More

Very helpful and understanding We had a great experience at the dealership. After dealing with multiple dealerships for 2 months, they were able to really help us and get out of a c We had a great experience at the dealership. After dealing with multiple dealerships for 2 months, they were able to really help us and get out of a crumby situation. I felt heard and understood. The customer service was wonderful...most of the time car dealers just want to push cars as fast as they can but the dealers and managers here were very helpful in breaking everything down so it made sense. I didn't feel at all like I was just a number. We are grateful and appreciate the service we recieved here. Thanks Mike Maroone Honda! More

Recommend, with reservations My recent service experience was bumpy. I went in because I was getting pulsing in my power steering on my 2015 Honda Pilot. Hannah was my Service A My recent service experience was bumpy. I went in because I was getting pulsing in my power steering on my 2015 Honda Pilot. Hannah was my Service Advisor. I waited at the dealership for the diagnosis. Turned out I needed a new power steering pump, and it was too late in the day (around 4:30) to order one for delivery the next day, so it would be done in two days - understandable, since I came in late in the day on short notice. The mechanic also said the front brake rotors were warped and needed resurfacing, and the steering wheel was off Center and needed to be aligned. I also asked that they reset the automatic door locking sequence, because I had tried twice to do it using the Owner's Manual instructions, but had been unsuccessful. When I picked up the car two days later, there was a charge for a front-end alignment, which I had not requested. (I have Firestone tires, purchased with a lifetime front end alignment guarantee, so I never have it done at the dealer.). Hannah said the alignment was to re-center the steering wheel, which was not at all clear when I left the car, and to correct uneven tire wear, which was not an issue with four tires with less than 5000 miles. I objected to the charge, and asked to talk to the Service manager. After some discussion, Hannah made a phone call, then said the manager was not in the store, but agreed to take the charge off the bill. I forgot to ask about the door lock issue before I paid and went out to my car. In the front seat the Owners Manual was open to the page describing how to reset the door locks; they had not been reset. So why do I have reservations about recommending Maroone for Service? The fine print on my service receipt said I had complained of pulsing in the brakes, so they had resurfaced the rotors; I made no such complaint; the mechanic said he had discovered the warped rotors as part of an overall safety check. Second, the Service receipt said the 4-wheel alignment was performed because of mileage or tire wear; neither was the case. Third, Hannah made no mention of the door lock issue when I picked the car up, and it appears that by leaving the Owners Manual open to the page describing it, they were telling me, "Do it yourself, Stupid." I told Hannah explicitly that I had tried twice without success, so I asked for their help. I appreciate that Hannah adjusted the alignment charge, but I have a nagging, uncomfortable feeling that maybe the rotors didn't really need resurfacing in a car with only 69,000 miles on it. I have bought two cars at this location when it was Front Range Honda, and have had outstanding buying and serice experience there, until Maroone took over, and all the personnel and processes changed. I think I'll try another dealer for Service next time I need it. More