Mike Maroone Chevrolet West Palm Beach

Wish there was a 0 star rating. I dropped off my truck having already scanned the codes and knowing what the issue was. My wife and I are out of town and figured a dealership would be the best for trustwo having already scanned the codes and knowing what the issue was. My wife and I are out of town and figured a dealership would be the best for trustworthy service. I sent the codes to my local mechanic and he told me exactly the work that needed to be done. I had one bad sensor and the first phone call John tried to tell me that both sensors needed replaced. I informed him the codes on the truck indicated that only the one was needed. On top of that, the one that was needed had already been replaced within the year and so it should be under warranty. After “discussing” this with his tech he said oh sorry he just said they recommended replacing it. Well I don’t usually replace a 800$ part prematurely. After arguing with him about trying to be upharged for work that was not needed, he told me he could just leave the truck outside and I could pay him for diagnosis. That’s weird, I was the one that diagnosed it, all I wanted was for him to replace the sensor that was bad. The warrantied part being the majority of the job price, they had to get their money somehow. So he forced me into paying 450$ for a manual regen (Diesel engine) to make up for the part cost. When we finally agreed that he would do the sensor and the regen for 780$ (The exact price of the original job including the part), he called me back to tell me my oil life was at 0% and that he could do it for a cool 150$, not happening I don’t want you to touch any more parts on my vehicle. When I received the truck I checked the oil and it was at 35%. Funny that doesn’t seem like 0 to me?? These guys will try and scam you out of your money. Icing on the cake was it was covered in bird xxxx from sitting on the lot and heaven forbid you run it through the wash after someone pays you 780$. Oh and truck is running great with just the one sensor so no the second one did not need to be done. John Ganness was the service provider and I will never be back to this lying, scamming, pile of a dealership. More

Like other reviews said, service department wants to charge you to fix things not broken, until fixing real problem. $200 per hour for days! Disgusting charge you to fix things not broken, until fixing real problem. $200 per hour for days! Disgusting More