Mike Maroone Chevrolet North - Service Center

Out of Town Breakdown I had driven from Tucson Arizona to Fairplay Colorado to visit a friend. When I arrived at my friend's house in Fairplay I noticed that the radiator o I had driven from Tucson Arizona to Fairplay Colorado to visit a friend. When I arrived at my friend's house in Fairplay I noticed that the radiator overflow bottle had failed catastrophically. This is a dealer only part. All of the VW dealers are at least 90 miles away. My friend said that Colorado Springs was much easier to get to than Denver thus I picked Al Serra in Colorado Springs to call regarding the availability of the part. I spoke with Mike in the parts department inquiring about the availability of the part and explained my situation. He was extremely helpful, understanding and patient. He determined that they had one part in stock and that he would hold it for me until I got there. I told him that it would be at least 2 hours before I could get there and that I would prepay if he wanted me to. He said that would not be necessary and he would put the part aside. It ended up taking me 3 hours to get to the dealership and to the parts department. Mike was behind the counter and when I mentioned my name he immediately lit up and said he had held the part and it was all set and that he could get me on my way. He even gave me some helpful tips regarding installation. Mike spent as much time as was needed to make sure that I had everything and understood everything that I needed to repair my Jetta. I then spoke with the Parts director, Richard Frizzell, to compliment Mike. Mr. Frizzell took as much time as was needed for me to explain my story. He also gave me some tips and explanations regarding the vehicle. Overall I would rate my experience as excellent. I was out of town with a broken car and this dealership came through to get me everything I needed to repair my vehicle. The employees I dealt with were extremely courteous, patient, knowledgeable and helpful. More

Great service . Took great care of my service needs. Employees were very friendly. I was on and put very quickly. I would go back in the future if needed. . Took great care of my service needs. Employees were very friendly. I was on and put very quickly. I would go back in the future if needed. More

great service very friendly, reviewed all of the work going to be done on my car with me and explained any questions I had. Dylan was really helpful and patient wit very friendly, reviewed all of the work going to be done on my car with me and explained any questions I had. Dylan was really helpful and patient with me! More

30K service Daniel was very professional and helpful with my 30K service check on my 2014 Jetta Sportwagen. I was very happy with service. Not happy to hear that Daniel was very professional and helpful with my 30K service check on my 2014 Jetta Sportwagen. I was very happy with service. Not happy to hear that the 40k check up will be up near $800. Though. More

Fast and friendly service Fast service and friendly people. We called and made an appointment and they took us in early. Service work done and vehicle washed upon return! Fast service and friendly people. We called and made an appointment and they took us in early. Service work done and vehicle washed upon return! More

oil change Very good, well actually it was a super excellent oil change that went extremely well. It was one of the best oil changes I ever had . Very good, well actually it was a super excellent oil change that went extremely well. It was one of the best oil changes I ever had . More

I had a good experience at your dealership. Missed one item on the service and was corrected at the time I picked up my vehicle. The rubber seals on the top of a VW EOS should be treated during Missed one item on the service and was corrected at the time I picked up my vehicle. The rubber seals on the top of a VW EOS should be treated during any and all services. The price for the service was a lot more than I though it would be. More

Great service Quick and easy. Didn't try to convince me to get a bunch of extras. They did the job hey were asked to do. Very trustworthy individuals. Quick and easy. Didn't try to convince me to get a bunch of extras. They did the job hey were asked to do. Very trustworthy individuals. More

Dylan at Al Serra VW did an exceptional job. Al Serra VW did a great job from repairs to customer service. I was very impressed with Dylan who was the service manager. Not only did they do a gr Al Serra VW did a great job from repairs to customer service. I was very impressed with Dylan who was the service manager. Not only did they do a great job with customer service they also provided a loaner. Overall, very impressed compared to other dealers, will probably buy my next car at this dealership. More

2014 Tiguan repair/maintenance Brought my 14 Tiguan in for oil change and 30,000 maintenance. Also needed to replace fog lamp-which was ordered and installed next day. Daniel did a Brought my 14 Tiguan in for oil change and 30,000 maintenance. Also needed to replace fog lamp-which was ordered and installed next day. Daniel did a service inspection with me and all lights and signals were in working order, but I needed new tires. Something I suspected. Car drives like new after service was completed. Thank you! More