Mike Maroone Chevrolet North - Service Center

Warranty I purchased this car from the Al Serra dealership which was then purchased by Mike Maroone. In the original purchase I was given a four-year warranty I purchased this car from the Al Serra dealership which was then purchased by Mike Maroone. In the original purchase I was given a four-year warranty so naturally when my tire sensor light went out I brought it to the dealership. Come to find out that the warranty does not transfer with the purchase of a dealership. What?? Won't be bringing it back here again after all nothing's covered still have a year-and-a-half left on the original warranty. Not a happy customer. The technician that worked on my car was extremely apologetic and tried to get the service manager honor the warranty which he would not. More

going back Had an unexpected service visit yesterday. I did not have an appointment but Dave got me in right away. I told him I cant be without my truck, and I Had an unexpected service visit yesterday. I did not have an appointment but Dave got me in right away. I told him I cant be without my truck, and I would wait. They moved me to the front of the line. Was a bad sensor. Had it replaced and down the road in about an hour, with no money out of pocket, thank you! More

Rad Radiator Experience 2006 Equinox radiator replacement - excellent service, quality repair. Reinforced our mindset that the only place to take our vehicle for major repai 2006 Equinox radiator replacement - excellent service, quality repair. Reinforced our mindset that the only place to take our vehicle for major repairs is the dealership - even at a bit higher bill. More

Always doing the best they can Timely, efficient and aiming to please. Been a customer there for 13 yrs. Pricey - guess can not be helped. But happy with service. Bought 2 cars t Timely, efficient and aiming to please. Been a customer there for 13 yrs. Pricey - guess can not be helped. But happy with service. Bought 2 cars there under previous ownership. More

Poor customer service I scheduled an appointment to have a door handle repaired, pull in on time and am told as I'm getting out of my truck, were to busy to get to it today I scheduled an appointment to have a door handle repaired, pull in on time and am told as I'm getting out of my truck, were to busy to get to it today you need to find a ride home. WHY did I schedule a apointment. My wife is at work I have no ride so I'm told if I want the shuttle will take me home right away an hour later I'm still sitting in the weighting room. So I'm told it will be done first ting the next morning, noon comes around so I call and am told they are just getting to it, as I'm wrighting this review it almost 3:00 in the after noon and still no word on if it's done I work in a service industry and if I supplied this poor of a product I wouldn't have a job My recommendation is if you buy a vehicle for here take it some were else for service or just go to another dealer So in conclusion they are packing in appointments this is no fault of the service mechanics or representatives this is just bad business and bad procedures Probably wouldn't have happened when Al Serra owned the franchise More

2005 Tahoe Service Great service at a great price! Being retired military, they thanked me for my service which I truly appreciate. They even gave me a super discount on Great service at a great price! Being retired military, they thanked me for my service which I truly appreciate. They even gave me a super discount on the service they did on my Tahoe. I have used this dealership for 15 years and have always been pleased with the service they provide. More

Very good customer service I had a problem with my Pontiac G6 and Mr. Hinz attend to solve the problem very fast. He made a few calls, took my keys and called me back after one I had a problem with my Pontiac G6 and Mr. Hinz attend to solve the problem very fast. He made a few calls, took my keys and called me back after one hour. The car was fixed and they also analyzed, if there are any other problems. Fortunately, there haven't been any and since that day the car works like a racing horse. More

Al Serra Rocks! Convenient, fast, courteous, comprehensive, helpful, expert. The service center saved me thousands of dollars in the long-run by identifying issues be Convenient, fast, courteous, comprehensive, helpful, expert. The service center saved me thousands of dollars in the long-run by identifying issues before they became critical. More

First Service of our 2016 TAHOE LTZ We are really excited about finding a dealership like Al Serra. We are new to Colorado Springs. The purchase of the 2016 TAHOE marks our third TAHOE We are really excited about finding a dealership like Al Serra. We are new to Colorado Springs. The purchase of the 2016 TAHOE marks our third TAHOE. Al Serra treated us very well, with a good trade-in value and a good price. When I purchased accessories for the TAHOE from Al Serra, I received very nice treatment. When I brought the TAHOE in for a recall notice involving the air-bag system, I was helped quickly and professionally. I look forward to Al Serra taking care of all our service needs. I have complete confidence in the dealership. More

Great job Stopped in to turn in my lease and get an oil change without an appointment. They were fast and friendly. Love this dealership. Keep up the great work Stopped in to turn in my lease and get an oil change without an appointment. They were fast and friendly. Love this dealership. Keep up the great work. More