Mike Maroone Chevrolet North - Service Center

AVOID AT ALL COSTS! Normally I don't write long posts, but I wanted to tell about my experience with Mike Maroone Chevrolet (north) to serve as warning to others. I took Normally I don't write long posts, but I wanted to tell about my experience with Mike Maroone Chevrolet (north) to serve as warning to others. I took my Malibu in last Wednesday. for a repair to the shift assembly. They said they couldn't get the part til the following Mon. Fair enough. I told them we were going out of town the next day and wouldn't be back til Sat., so it was no problem for me. The tech said it would be fine to leave the car there. I return Mon to pickup my car and find my right front tire SLASHED! Not a nail, not leaking valve stem- SLASHED. Our car had no spare so they had to order it. Tues I get a call saying they missed the cutoff time to order the tire so the car won't be ready til Wed. I'm irked but that's also understandable. Fast forward to today (Wed) We go to pick up the car and they want to change us $400 for the tire! We calmly explain that they damaged the tire (I doubt it was vandalism as our car was in the middle of al line of new cars). The poor tech couldn't reach a manager (it was 6 p.m.). He finally reached the service manager who said we'"gave them permission" to put the tire on plus the fine print on the last page of the service agreement states they're not responsible for anything that happens to the car. We again explained it was fine when we left it and your tech did the damage. They proceeded to say " if your car got hail damage while at Walmart, would you expect them to pay for the repairs?" WHAT?! Bottom line-they refused to pay for the tire which was damaged while the car was in their care. We're out $400 and we were basically told "too bad." Now I've said all this to put out the warning: AVOID MIKE MAROONE CHEVY! USE AT YOUR OWN RISK! And watch out for the fine print! Even tho it was their fault we ended up paying for it. Please pass this on. I'd hate for this to happen to someone who had to choose between getting their car back and buying groceries!!! More

Warranty I purchased this car from the Al Serra dealership which was then purchased by Mike Maroone. In the original purchase I was given a four-year warranty I purchased this car from the Al Serra dealership which was then purchased by Mike Maroone. In the original purchase I was given a four-year warranty so naturally when my tire sensor light went out I brought it to the dealership. Come to find out that the warranty does not transfer with the purchase of a dealership. What?? Won't be bringing it back here again after all nothing's covered still have a year-and-a-half left on the original warranty. Not a happy customer. The technician that worked on my car was extremely apologetic and tried to get the service manager honor the warranty which he would not. More

going back Had an unexpected service visit yesterday. I did not have an appointment but Dave got me in right away. I told him I cant be without my truck, and I Had an unexpected service visit yesterday. I did not have an appointment but Dave got me in right away. I told him I cant be without my truck, and I would wait. They moved me to the front of the line. Was a bad sensor. Had it replaced and down the road in about an hour, with no money out of pocket, thank you! More

Rad Radiator Experience 2006 Equinox radiator replacement - excellent service, quality repair. Reinforced our mindset that the only place to take our vehicle for major repai 2006 Equinox radiator replacement - excellent service, quality repair. Reinforced our mindset that the only place to take our vehicle for major repairs is the dealership - even at a bit higher bill. More

Always doing the best they can Timely, efficient and aiming to please. Been a customer there for 13 yrs. Pricey - guess can not be helped. But happy with service. Bought 2 cars t Timely, efficient and aiming to please. Been a customer there for 13 yrs. Pricey - guess can not be helped. But happy with service. Bought 2 cars there under previous ownership. More

Poor customer service I scheduled an appointment to have a door handle repaired, pull in on time and am told as I'm getting out of my truck, were to busy to get to it today I scheduled an appointment to have a door handle repaired, pull in on time and am told as I'm getting out of my truck, were to busy to get to it today you need to find a ride home. WHY did I schedule a apointment. My wife is at work I have no ride so I'm told if I want the shuttle will take me home right away an hour later I'm still sitting in the weighting room. So I'm told it will be done first ting the next morning, noon comes around so I call and am told they are just getting to it, as I'm wrighting this review it almost 3:00 in the after noon and still no word on if it's done I work in a service industry and if I supplied this poor of a product I wouldn't have a job My recommendation is if you buy a vehicle for here take it some were else for service or just go to another dealer So in conclusion they are packing in appointments this is no fault of the service mechanics or representatives this is just bad business and bad procedures Probably wouldn't have happened when Al Serra owned the franchise More

2005 Tahoe Service Great service at a great price! Being retired military, they thanked me for my service which I truly appreciate. They even gave me a super discount on Great service at a great price! Being retired military, they thanked me for my service which I truly appreciate. They even gave me a super discount on the service they did on my Tahoe. I have used this dealership for 15 years and have always been pleased with the service they provide. More

Very good customer service I had a problem with my Pontiac G6 and Mr. Hinz attend to solve the problem very fast. He made a few calls, took my keys and called me back after one I had a problem with my Pontiac G6 and Mr. Hinz attend to solve the problem very fast. He made a few calls, took my keys and called me back after one hour. The car was fixed and they also analyzed, if there are any other problems. Fortunately, there haven't been any and since that day the car works like a racing horse. More

Al Serra Rocks! Convenient, fast, courteous, comprehensive, helpful, expert. The service center saved me thousands of dollars in the long-run by identifying issues be Convenient, fast, courteous, comprehensive, helpful, expert. The service center saved me thousands of dollars in the long-run by identifying issues before they became critical. More

First Service of our 2016 TAHOE LTZ We are really excited about finding a dealership like Al Serra. We are new to Colorado Springs. The purchase of the 2016 TAHOE marks our third TAHOE We are really excited about finding a dealership like Al Serra. We are new to Colorado Springs. The purchase of the 2016 TAHOE marks our third TAHOE. Al Serra treated us very well, with a good trade-in value and a good price. When I purchased accessories for the TAHOE from Al Serra, I received very nice treatment. When I brought the TAHOE in for a recall notice involving the air-bag system, I was helped quickly and professionally. I look forward to Al Serra taking care of all our service needs. I have complete confidence in the dealership. More