Mike Maroone Chevrolet North - Service Center

It took 4 days to diagnose, then 4 days to fix. I feel the communication was lacking. the communication was lacking. More

I am extremely disappointed in the service I received yesterday! I leased my 2020 Equinox from this dealership and received a $20 coupon for an oil change so instead of using one of the many oil change s yesterday! I leased my 2020 Equinox from this dealership and received a $20 coupon for an oil change so instead of using one of the many oil change stores in Monument where I live, I drove 30 minutes south thinking that my 12 Noon appointment would get me in and out in a decent time. Wrong! 1-1/2 hours later, the 4-man service department consisted of only 1 man who was great in tracking down my car, even though THAT took 15 minutes because the assistance service manager was "on the phone!" My helper finally located my car only to discover that it had not been serviced! So much for customer satisfaction! I will NEVER return here again and want it to be known that this service department needs some serious attention!!! More

"Repair times and costs vary based upon the nature of the repair, parts availability, your warranty status, and other factors. Once your vehicle is in the shop, we will diagnose your problem and contact you repair, parts availability, your warranty status, and other factors. Once your vehicle is in the shop, we will diagnose your problem and contact you as soon as we can to provide details and specific time and cost estimate. Diagnostic and/or repair fees may apply if work to be performed is not covered under warranty." My experience yesterday had nothing in common with the statement above. Here are, and I quote some of the examples of bad communication between your service advisor Danielle and myself yesterday. I made an appointment for 8 a.m. in the morning. I was there a promptly at 8 a.m. I needed an oil change, a tire rotation, my brakes checked, and a vent hose replaced. I agreed to leave my Jeep there the entire day. I also showed her my Cars Flex protection plan that the dealership sold me for $3,489.00 on this Jeep. It mentions in my plan that the breaking system is covered. Keep in mind, that is for all the calipers rotors brake pads on both axles So that would be times 4. Anything below that would not be reimbursed or covered. I set aside $1000.00 for customer pay in the event of all of this being mostly quick-lane repairs and maintenance. I just needed a call back on what condition my brakes were in and how much it was going to cost. That never happened. In fact, here's what she said to me: "a bunch of (stuff) is wrong. Do you have the phone number to the Flex coverage place? Did you leave that paper here?" I replied, I have it here and this is the number. She called right back and said that was the wrong number. I repeated the same number again. Then after she called Cars Flex protection and spoke to a rep, she called me back to say "They will not cover any of it" Keep in mind, I still don't know what "any of it" means because she refered to it as "a lot of stuff" by this time, I'm so angry at the amount of sheer stupidity, the fact that I have not been informed of what needs to be addressed, or the price of fixing "the stuff" (again, read the top portion of the quote from the company as to service industry protocol) none of that took place. By this time, my fear is, all my brakes are bad. The Flex protection plan I was sold by the dealership might be phoney and I was ripped off. Why didn't she know the number? Why wasn't it in her data base? Is she new? Or? Is she just really dumb? I call the Flex protection number and talk to an agent. He reads off of his computer screen all the questions she asked about coverage. Now we're getting somewhere, he read down the line every thing that needed to be addressed. He communicated everything. She still had not mentioned what was wrong. In fact, she gave me zero details. No quote on price, no details on what needed to be replaced or repaired. All she had to do was give me a call, and I would have moved forward. That never happened. Fast forward after our last conversation, I was thinking fraud. I was ready to come pick up my Jeep and lawyer up about getting my Flex Protect money back. Until I called them myself. By this time, I'm livid about how this whole (unnecessary) and unprofessional exchange played out. I waited until I calmed down, then I called back and requested to speak to someone other than Danielle to have as my service advisor. Rich took over. When he got a hold of the RO nothing about the missing ventilation hose was listed. I sent him a photo. Keep in mind that I popped the hood for Danielle and showed her where and what was missing. A couple of things... I ended up paying $73.00 and not the grand or possibly more I had set aside for my (possible) brake problem. I was not quoted a price. And was not told about the rear brakes until I showed up to pay. When I was paying I could hear the other service advisors telling Danielle that I didn't want to work with her. She responded loudly saying twice "Bye!! BYE!!! and laughing. Because, let's face it, that's professional, right? I would add, that I come from the school of "don't xxxx off the chef" and I take that with me where ever I do business. This is my vehicle. But, this was on ANOTHER LEVEL. Rude, unprofessional, and in no way should this person be on the front lines as the link between the customer and the mechanic. Not front of the house material. Not ever. Is this how you want your unhappy customers treated? A snarky "Bye!!!! BYE!!!!!! 😂😂😂" Really? Thank you to Rich. Thank you to Jeff. Thank you to Jim the Shuttle guy. All polite, friendly and most importantly, knowledgeable. I don't believe my experience with Danielle could have gone further south, and I cannot imagine that I'm the only one that has experienced this behavior and utter incompetence. I don't think it was an unlucky lightening strike. If you get my meaning. S. Alexopoulos Mike Maroone North Chevrolet customer More

Fast and Easy! It was so easy to set up an appointment, the staff is friendly and knowledgeable. I will definitely be back again soon! I also received a printout of It was so easy to set up an appointment, the staff is friendly and knowledgeable. I will definitely be back again soon! I also received a printout of other future maintenance that I can do to my car at a later date. More