Mike Maroone Chevrolet North

Great service Curtis in the parts office is the best. He is always helpful and knowlable about the parts he is selling. The parking is a little tricky at the service dept. is always helpful and knowlable about the parts he is selling. The parking is a little tricky at the service dept. More

For the past couple of weeks I have been shopping for a used car and had the pleasure of purchasing a car from Al Serra Volkswagen - North dealership. I worked with Ken Bittencourt who provided exceptiona used car and had the pleasure of purchasing a car from Al Serra Volkswagen - North dealership. I worked with Ken Bittencourt who provided exceptional customer service and made the process enjoyable. I was trying to stay within a budget and considered several different makes of car at several different dealerships. By far, Al Serra Volkswagen was the most professional dealership with the most friendly staff of the places I visited. Some of the qualities that put Al Serra above the rest were: Knowledgeable and friendly staff. No high pressure sales and respect for my budget limits. Timely and appropriate level of communication. Ken contacted me with used cars available that fit my budger but did not call constantly bugging me to purchase. Professional negotiation of sale price without the numbers game and the back and forth checking with the "wizzard behind the curtain" for approval. Quality used car that was checked and in excellent working condition. Ken Bittencourt reviewed and explained any comments on the used car checklist with me prior to purchase. I would highly recommend Al Serra Volkswagen to my friends and family. More

I dont recall the service rep that i dealt with, he was the most professional person i have ever dealt with, curtious and answered all my questions, serviced my car in a timely manner. Thank You so much! the most professional person i have ever dealt with, curtious and answered all my questions, serviced my car in a timely manner. Thank You so much! It was a pleasure Barbara McLain More

I have never had a negative moment with this dealership. Always very prompt and fair. You can call and talk to someone anytime. When you get there they are very attentive and prompt. If U were buying a p Always very prompt and fair. You can call and talk to someone anytime. When you get there they are very attentive and prompt. If U were buying a product they carry that is the place I would go. More

The service has been great and would recommend this dealer to anyone. I have sent customers to your showroom and she bought a vehicle because she saw mine and love it. However, problems with sun-roof s dealer to anyone. I have sent customers to your showroom and she bought a vehicle because she saw mine and love it. However, problems with sun-roof still exists. The service department has tried to locate the problem but it has not been corrected. It only happens occasionally. Love the car overall and the dealership is always helpful and courteous. Customer service is the best since I have moved to Alabama. Wish all stores had the same customer service philosophy. Nancy C. More

I would not recommend this dealership to buy a vehicle from. I went in wanting to look at a Chevy Venture. Tony Russo could not answer a single question about this vehicle. Said they had some on the lo from. I went in wanting to look at a Chevy Venture. Tony Russo could not answer a single question about this vehicle. Said they had some on the lot and did not. He then directed me to another vehicle I never even asked about. I told him I was not interested. More