Mike Maroone Chevrolet North

Warranty I purchased this car from the Al Serra dealership which was then purchased by Mike Maroone. In the original purchase I was given a four-year warranty I purchased this car from the Al Serra dealership which was then purchased by Mike Maroone. In the original purchase I was given a four-year warranty so naturally when my tire sensor light went out I brought it to the dealership. Come to find out that the warranty does not transfer with the purchase of a dealership. What?? Won't be bringing it back here again after all nothing's covered still have a year-and-a-half left on the original warranty. Not a happy customer. The technician that worked on my car was extremely apologetic and tried to get the service manager honor the warranty which he would not. More

Worth the drive We drove an hour to go look at a vehicle they had on the lot and after such a positive experience with everyone there, we would gladly make the drive We drove an hour to go look at a vehicle they had on the lot and after such a positive experience with everyone there, we would gladly make the drive again if we needed another vehicle. We highly recommend them. They are professional and not pushy like typical sales people. More

going back Had an unexpected service visit yesterday. I did not have an appointment but Dave got me in right away. I told him I cant be without my truck, and I Had an unexpected service visit yesterday. I did not have an appointment but Dave got me in right away. I told him I cant be without my truck, and I would wait. They moved me to the front of the line. Was a bad sensor. Had it replaced and down the road in about an hour, with no money out of pocket, thank you! More

Rad Radiator Experience 2006 Equinox radiator replacement - excellent service, quality repair. Reinforced our mindset that the only place to take our vehicle for major repai 2006 Equinox radiator replacement - excellent service, quality repair. Reinforced our mindset that the only place to take our vehicle for major repairs is the dealership - even at a bit higher bill. More

outstanding, best experence We have had in buying in 60 yrs The sales consultant Johnny Hawpe was the most helpful answered all our million questions and spent a lot of time showing us all the details of the ca The sales consultant Johnny Hawpe was the most helpful answered all our million questions and spent a lot of time showing us all the details of the car. The Manger Wayne Moore was also very helpful, even kept our puppy Brad while we test drove the car. It was a pleasant day no high pressure just sincere help in selecting the right car. Financing was quick and pleasant added to the great experience we had . More

Excellent Service Mindy was fantastic! Great buying experience. Do not like to buy cars but she made it a very good experience. Very accommodating to my schedule. Mindy was fantastic! Great buying experience. Do not like to buy cars but she made it a very good experience. Very accommodating to my schedule. More

Always doing the best they can Timely, efficient and aiming to please. Been a customer there for 13 yrs. Pricey - guess can not be helped. But happy with service. Bought 2 cars t Timely, efficient and aiming to please. Been a customer there for 13 yrs. Pricey - guess can not be helped. But happy with service. Bought 2 cars there under previous ownership. More

Poor customer service I scheduled an appointment to have a door handle repaired, pull in on time and am told as I'm getting out of my truck, were to busy to get to it today I scheduled an appointment to have a door handle repaired, pull in on time and am told as I'm getting out of my truck, were to busy to get to it today you need to find a ride home. WHY did I schedule a apointment. My wife is at work I have no ride so I'm told if I want the shuttle will take me home right away an hour later I'm still sitting in the weighting room. So I'm told it will be done first ting the next morning, noon comes around so I call and am told they are just getting to it, as I'm wrighting this review it almost 3:00 in the after noon and still no word on if it's done I work in a service industry and if I supplied this poor of a product I wouldn't have a job My recommendation is if you buy a vehicle for here take it some were else for service or just go to another dealer So in conclusion they are packing in appointments this is no fault of the service mechanics or representatives this is just bad business and bad procedures Probably wouldn't have happened when Al Serra owned the franchise More

I hate buying cars... but......this was almost painless MIchael was very easy to work with . He was, factual, extremely professional, and both patient and helpful when I came in to the dealership ( sever MIchael was very easy to work with . He was, factual, extremely professional, and both patient and helpful when I came in to the dealership ( several times) to look at vehicles, colors and interiors before deciding which car to purchase. . I am delighted with our new equinox and appreciate the way he handled all aspects of his part of the sales experience. (. I will add that my husband and I both felt that the finance section took far too long for a cash sale)Way too many papers that were not applicable and way too time consuming.. I would suggest some streamlining of that part of the purchase would enhance the whole buying experience . More