Mike Maroone Chevrolet GMC

He said/He said - but yet I'm out $900 and have a problem Please read this in its entirety and decide for yourself whether you wish to do business with King Chevrolet. I have a 2006 Impala LTZ that has bee Please read this in its entirety and decide for yourself whether you wish to do business with King Chevrolet. I have a 2006 Impala LTZ that has been a great car for many years. About 1 year ago, I had the oil sensor fail and I attempted unsuccessfully to replace it myself. In the process I shorted out the 'body control unit' which I understood to be a dealer only fix. Therefore, I towed my inoperable car to King Chevrolet. It took over a week and in the process I had a few conversations with the service manager. I requested that he please replace the oil sensor and change the oil and filter as well. It was a hefty bill, but worth it to get my car working again. Jumping ahead several months my next oil change came due and I took it to a local shop very close to my work. I was called by the shop manager and asked to please come inspect a problem they found. When they unscrewed the oil plug, it came out stripped and number of broken heli coil threads came out with the plug. In short - somebody previous to them had stripped the oil pan threads and had attempted put in a heli coil to fix it. This second shop manager was very concerned as to whether he could install a new plug and have it seal and hold oil. Thankfully it did. But it's only a temporary solution for a major problem. A couple days later I called King Chevrolet and spoke to a manager of the dealership. This person assured me they would address the problem and I just needed to bring the car back. That day I received a call from the service manager, the one I initially worked with and he told me that he had no record of making an oil change during the first service visit and the stripped oil pan was nothing they were responsible for. However they would fix it for the estimated cost of approximately $900. I told him that I had specifically asked for the oil to be changed as part of the initial work to address the body control module problem and he again stated, they have no service notes that they had actually changed the oil. I took the car from King and no further payment was made for their 'diagnostics' work of the stripped oil pan. So, in summary, I brought a difficult car repair to King Chevrolet and they did get my car working again, for which I was grateful. However, upon further service work (an oil change) I discovered a stripped oil plug and a very shoddy repair job, which is now a very expensive fix for me to incur. I cannot absolutely prove that King Chevrolet damaged my oil pan, but I certainly did asked them to change my oil, and according to the duration of my oil reset light, it appeared I actually had fresh oil in the car. In turn, King's service manager is stating that this damage is not theirs and they have no proof that they actually changed my oil as part of that initial service work. So, I'm out another ~$900. So I ask you the reader, is this the sort of place you wish to do business with? I have decided most certainly to never give King Chevrolet my business again. Respectfully submitted, Tim O'Brien - Longmont More

Very happy I just saw your video that is neat. In the 42 years doing business here with local gmc dealer have never said thank you , call to see if all ok. Jus I just saw your video that is neat. In the 42 years doing business here with local gmc dealer have never said thank you , call to see if all ok. Just once you leave lot they are done. In my book you guys at Kings are top notch . Than you for the friendly service. I will tell all to go see Kings GMC. Carrol McQuade More

Great Experience- Anne Richardson We’ve never purchased any Chevy products before but this dealer changed our minds. The entire experience was great. Anne Richardson was very helpfu We’ve never purchased any Chevy products before but this dealer changed our minds. The entire experience was great. Anne Richardson was very helpful and certainly not your “typical “ car salesperson. No pressure, simply gave us information but didn’t push. Financially, the cost and terms were surprisingly reasonable. Great experience! More

"Steve Rodriguez We made an appointment for a Saturday to test drive a pickup we were interested in. Our schedule changed and we were able to go on the Thursday before We made an appointment for a Saturday to test drive a pickup we were interested in. Our schedule changed and we were able to go on the Thursday before. As soon as he heard our name, he automatically knew which vehicle we wanted to see. His attention to detail made our purchase go super smooth. Thanks J&JP More

Steve Rodriguez I highly recommend working with Steve Rodriguez at King Chevrolet. I am a single mom and he made my first time buying a car on my own a breeze.. His c I highly recommend working with Steve Rodriguez at King Chevrolet. I am a single mom and he made my first time buying a car on my own a breeze.. His communication and honesty was exceptional. Thank you Steve for making it possible for my family to get a new set of wheels!!! You rock!!! More

Great Chevy Dealer Friendly staff. Low pressure salesman (Steve Rodriguez). Best pricing in Colorado. I drove 300 miles to do business with them. Will return if I buy Friendly staff. Low pressure salesman (Steve Rodriguez). Best pricing in Colorado. I drove 300 miles to do business with them. Will return if I buy another vehicle. More

Easy, pleasant, helpful and a good price. I bought a truck through Steve Rodriguez about 1 1/2 years ago and was very happy with the transaction and the way he served me. I was in the market I bought a truck through Steve Rodriguez about 1 1/2 years ago and was very happy with the transaction and the way he served me. I was in the market for a GMC Acadia Denali, so I went back and asked for him, and fortunately, he was available. Again, he was very helpful, pleasant, not pushy, courteous and very pleasant. The transaction went well and the price for my trade-in and the new vehicle were very good and fair. I have gotten my truck serviced at the dealership, and have always been pleased, so I was happy to be able to get the Acadia from the dealership and have Steve by my sales representative. I have recommended the dealership to others because of my experience. More

BEST DEALERSHIP IN COLORADO everyone was soo nice and very helpful STEVE was so professional and got me in and out with my new Camaro in no time (I didn't think I was able to fin everyone was soo nice and very helpful STEVE was so professional and got me in and out with my new Camaro in no time (I didn't think I was able to finance a car) and they made it happened with a really good price More

Nice and easy Doc was very helpful and made the car buying experience a breeze! I told him what I was looking for and how much I could afford and he made it happen! Doc was very helpful and made the car buying experience a breeze! I told him what I was looking for and how much I could afford and he made it happen! I’m very happy with my purchase. More

Above and beyond with an alignment problem My truck was showing abnormal tire wear and the steering wheel was not centered. Another dealer told me everything was "in spec" and the tire wear wa My truck was showing abnormal tire wear and the steering wheel was not centered. Another dealer told me everything was "in spec" and the tire wear was normal. Brad and the alignment specialist confirmed that yes, the alignment specs are in range but there is abnormal tire wear and the steering wheel is not centered. They took the time and effort to fine tune the alignment better and center the steering wheel. They also noticed that the truck was due for an oil change. After calling me to see if I wanted the oil changed, they also took the time to do that without prior scheduling. Brad even picked up my truck in the morning and delivered it back to my home that afternoon. More