Mike Juneau's Brookfield Buick GMC - Service Center

When you are in the service department you should be helping who ever is there not just certain people. I had Tim tell me he couldn’t help me because he wasn’t my advisor. So I had to wait for over 20 m helping who ever is there not just certain people. I had Tim tell me he couldn’t help me because he wasn’t my advisor. So I had to wait for over 20 minutes until some other guy who also WASN’T my service advisor come check me in so I could get to work. Tim just sat there, then just walked around. I told Tim was early so that I could get to work and he said I could wait in the waiting area until my appointment. There ended up being four people in line and he didn’t help any of us. Then a white male came in the 5th person and he helped he right away. He has lost my family and all our vehicles service and sales. What a absolute rude *** More

I have a 2020 GMC Acadia. Engine light came on. Took it to our local repair shop. They said the code was P0019 and that should be covered under warranty so we should take it t Engine light came on. Took it to our local repair shop. They said the code was P0019 and that should be covered under warranty so we should take it to our dealer. We took it to Mike Juneau for service/warranty work. They said that yes, that code is coming up. However, the check engine light wasn't on when we brought it to the dealer for service so they said they couldn't fix it yet because it wasn't all the way failed. They said they would make a note that it was failing while still under warranty. When the light was on constantly to bring it in, and they could do the repair at that time. It would still be warranty work because we brought the problem to them while still within warranty miles. Well, the light is on constantly now. They are saying your out of the warranty so we can't do the repair as warranty work. What?! This is what they told us to do. Get everything in writing. Don't believe a word they say. Second Acadia we have owned that has had a major failure around 75,000 miles. More

Maintenance work very well, thanks. The day of the appointment I received a call from Kevin explaining that the requested service (sensor) work could not be done that day. So now I ha The day of the appointment I received a call from Kevin explaining that the requested service (sensor) work could not be done that day. So now I have to schedule another appointment for service and come.back another day.. Seems like the email scheduling is poorly integrated to your systems. Kevin admitted so much. For that reason now I must call and make an appointment instead of using an inept email system. Please fix it or get rid of it. Thanks for following up for about quality of service. Much appreciated More

Brought my car in late 2023 for an oil leak on an extended warranty that was provided when dropping the car off. Found no issues. Started leaking oil again in 2024 about 1500 miles before my extended extended warranty that was provided when dropping the car off. Found no issues. Started leaking oil again in 2024 about 1500 miles before my extended warranty was up. Took my vehicle in to diagnose the issue. Upon completion they notified us of the problem. Told us a rate 30% more over the phone than written in documentation to fix and followed it up with letting us know they don’t accept my extended warranty. Therefore had to pay a diagnostic review twice for something you do not honor. When my extended warranty would have covered that and the repair. Very unsatisfied with the service and communication. More

I took my car in for service due to my check engine light being on. The problem was quickly found and fixed and I was out of there in no time. It was the same excellent service that I have always gotten fr being on. The problem was quickly found and fixed and I was out of there in no time. It was the same excellent service that I have always gotten from the dealerships very skilled service department employees. Across the board Mike Juneau's Brookfield Buick is top notch. More

Very fast and courteous . On time for my appointment and got a free car wash On time for my appointment and got a free car wash More

The service department is fantastic Tim, Kevin and Colin really know how to take care of their customers and follow through with what they say they’re going to do I would recommend them to anyone who needs really know how to take care of their customers and follow through with what they say they’re going to do I would recommend them to anyone who needs service on any vehicle not just general motors if I could give them 10 stars I would More

Service department is fantastic. Colin the service writer Second to none would highly recommend Brookfield GMC Colin the service writer Second to none would highly recommend Brookfield GMC More

Always a n easy process in making the appointment even if it’s last minute. Colin is also always communicating with me through out the process. it’s last minute. Colin is also always communicating with me through out the process. More

I have dealt with this dealership for 15 years, four vehicles. I have always been very pleased with the customer service & quality of work performed on my vehicles over the years. Great service every vehicles. I have always been very pleased with the customer service & quality of work performed on my vehicles over the years. Great service every time! More