Mike Haggerty Buick GMC

I brought my 2005 envoy in for service on a friday morning at 8:00 am for a faulty tailgate mechanism. The service tech told me his computer wasn't telling him exactly what the problem was but he bel morning at 8:00 am for a faulty tailgate mechanism. The service tech told me his computer wasn't telling him exactly what the problem was but he believed that the lower latch lock was the problem or part of the problem but he couldn't be sure. It was a process of elimination. He also stated that a rear hinge had been replaced and installed wrong and that a new torsion rod should be ordered. I disagreed with the need for a new part since the rod in place was not damaged, cracked or broken. This discussion was witnessed by Ruiz. I finally gave into ordering both of the parts. The tech said that the mid gate window wasn't working due to the problem with the latch. During this discussion with the mechanic he told me that he was busy and made it clear that our discussion was over. This visit cost me $135.31 strictly for diagnostics, no parts for a total visit time of 1:49 hours or $67.50 per hr. labor. Immediately after leaving I went to my mechanic who agreed that the latch lock might be faulty but demonstrated to me that the torsion rod was functioning properly and was not needed. My mechanic charged me $20.00 but didn't have the computer to do more. I cancelled the order for the torsion rod and waited for the latch part to be delivered. During the interim I noticed that the dash indicated that the mid gate was ajar. I released and relocked the gate and it functioned perfectly without repair. The service tech was wrong again. On the following Monday I received a phone call from the service department stating that the latch part was in and for me to call the service department for an appointment. I called the service department and arranged for an appointment at 1130 am. I arrived, gave them my vehicle. A short time later they told me the mechanic was working on another vehicle and was then going to lunch. I'd have to wait. I immediately let them know my displeasure and asked to pay and take the part. They told me it had to be programmed or it wouldn't work right. Again totally aggravated I went to sit in the waiting room. They probably altered his lunch and 47 minutes later I received my vehicle and a bill of $191.52, this after I was told I received a discount. The part was $89.01 the labor was $90.00 for 47 minutes. Some discount. The tailgate does currently work but I'm not confident of how long. The total for this part and service including discount not to mention my time and aggravation was $326.83. You can draw your own conclusions from my experience. Your vehicle better be under warranty or bring plenty of money. More

Well to be honset I did go in today with the thoughts of bringing home a new vechile. Joe in the Service dept. sujusted to me since my repairs were over 3000.00 I should opt out for a new car. The proces bringing home a new vechile. Joe in the Service dept. sujusted to me since my repairs were over 3000.00 I should opt out for a new car. The process was very smooth I told them this was the first time my buying procsse went like 1-2-3. I was very very happy when I pulled off the lot. Sincerley Denise Bullocks More

Friendly, knowledgeable, helpful, and always going out of their way to make my dealership visit a smooth and benefitual experence. I would and have recommended this dealershipp to many friends and to all of their way to make my dealership visit a smooth and benefitual experence. I would and have recommended this dealershipp to many friends and to all of my family members, I think there are 4 or 5 vehicals from the Haggerty group currently owned by family members. I have no idea how many more have been purchased by friends, but quite a few!,, This gmc yukon is the third vehical I have purchesed from the haggerty group, when I am ready to buy this is where I will go, More

John Trehey was great! I needed an accessory (a trailer hitch) installed on my new GMC Accadia. He got it done quickly and at a very fair price. John left me with a great impression of the service departm hitch) installed on my new GMC Accadia. He got it done quickly and at a very fair price. John left me with a great impression of the service department at Mike Haggerty GMC. More

John and his service team were great. We had recently purchased our car from Mike Haggerty and had gotten a great deal. While driving it in Wiscousin, a 5Gal bucket fell off a truck and struck the front purchased our car from Mike Haggerty and had gotten a great deal. While driving it in Wiscousin, a 5Gal bucket fell off a truck and struck the front end of our car. John and his team evaluated damage and repaired our car back to "good as new". They also checked the car and found that the fuel injection system needed service. They explained every detail of the service work required for the repairs and quoted us a very resonable price. I am very happy with the services they provided and would recomend them to anyone in need of a car and an outstanding service department. More

I have been on a car hunt for a couple of months and have been to many car dealerships in the area, however my experience at the Mike Haggerty dealerhip in Oak Lawn definitely stands out from all the rest th been to many car dealerships in the area, however my experience at the Mike Haggerty dealerhip in Oak Lawn definitely stands out from all the rest thanks to Dan. He was very friendly, knowledgeable, and extremely driven to find the best car for me at a price I can afford. He went out of his way to make sure I was satisfied with the car-shopping experience. I recommend Dan to my family and friends and I would definitely encourage anyone who is shopping for a car to go see Dan! More

Thomas knew a lot about the features of the car I was interested in. He was very polite and easy going. Everyone there that worked with me throughout the process was very knowledgeable and helpful. They interested in. He was very polite and easy going. Everyone there that worked with me throughout the process was very knowledgeable and helpful. They all made me feel assured of my purchase and answered every question I had very well. More

I had the best new car buying experience I could have asked for! The experience started from the greeting when enterinng their facility. Im an expecting mom so snacking is definitely important to me. We asked for! The experience started from the greeting when enterinng their facility. Im an expecting mom so snacking is definitely important to me. We were offered drinks and snacks during out wait for finance. There was no haggling. We looked at cars until we found the one we absolutely loved. Reasonable expectations were set by my salesman Tom Keane. His honest straight forward personality won us over immediately. Even though we were sold after the test drive Tom gave us so much detailed information about the Lacrosse that made us very confident in our purchase. They werent just trying to sell me a car, they wanted us to be happy with our purchase. So, to say the least we are very satisfied customers! I strongly recommend Mike Haggerty dealership for your next buying experience. More

My salesman Tom Keane was very patient with me, answered questions that I asked & questions I didn't. Showed me other options that I didn't know about. made sure I viewed all the cars before making my final questions that I asked & questions I didn't. Showed me other options that I didn't know about. made sure I viewed all the cars before making my final selection. Did not waste my time & was direct & to the point. Would definitely suggest him to all my friends & family. The whole team was kind & respecting, making my experience a positive one. More

Tom was an awesome person not just a salesman. He made me feel comfortable to the point you forget you are there to spend money. He took his time to answer all the questions asked and did not pretend to know feel comfortable to the point you forget you are there to spend money. He took his time to answer all the questions asked and did not pretend to know everything but asked co workers to get the correct information. Job well done! Everyone was helpful in a normal not pushy buy my car way which working in sales and customer service for 10+ years can definetely be appreciated. More