Mike Castrucci Ford - Service Center

Poor service after the sale I have my 2013 Ford truck serviced at Casstrucci Ford, in Milford, because I bought it there. After checking service work done on my last visit, I dis I have my 2013 Ford truck serviced at Casstrucci Ford, in Milford, because I bought it there. After checking service work done on my last visit, I discovered the work was not done. I reported it to the service manager. Then I receive a 70,000 mile service request via email from Casstrucci Ford. My check engine light comes on & I pull into get service or an appointment. I'm told they won't check my engine light & can't get me in for 2 weeks. Would anyone want to keep driving with out knowing why the check engine light is on? It takes 15 seconds to plug in the meter! Come on! More

Treated like family Brought my 2010 new to me F150 in for a vibration. MCFS worked with the warranty group and solved the issue. It was a unique situation, I had some oth Brought my 2010 new to me F150 in for a vibration. MCFS worked with the warranty group and solved the issue. It was a unique situation, I had some other work done as well and they replaced some parts at no cost to me. They treated me right, service above and beyond. I will keep coming back for the world class treatment. Ben, Tom and the whole crew gave me a great experience and I am beyond grateful. Thank you More

Thank you We recently had some issues service on our van and were contacted by the service manager at the dealership (I am sorry I cannot remember his name). We recently had some issues service on our van and were contacted by the service manager at the dealership (I am sorry I cannot remember his name). He personally oversaw the rest of our service to ensure that the issue was corrected and we appreciate that. More

Service with so many smiles! I had an appointment to drop my Lincoln off for service this morning at 8:45. I arrived 15 minutes early and was pulling out of the parking lot in my I had an appointment to drop my Lincoln off for service this morning at 8:45. I arrived 15 minutes early and was pulling out of the parking lot in my liner car BEFORE my appointment time! I may be jumping the gun here, but if the rest of the service goes half as well, they still deserve all these stars!!!! More

Integrity - None My experience has been one of great frustration; brought in 2006 Ford 500 for service after noticed transmission issue. $1,500.00 repair bill later My experience has been one of great frustration; brought in 2006 Ford 500 for service after noticed transmission issue. $1,500.00 repair bill later the issue remained noticed next day after car pick up contacted dealer, told to bring it in few days. Accident happen next day as a result of miss diagnosed problem; this I know because I was told it would be another $1,800.00 to fix the real issue (xxx). Dealership replaced throttle body on original visit. Now stating we need to spend another 1,800.00 to replace other parts. Insurance company had an investigation and totaled the car. Dealership is taking no responsibility, which is why the title is what it is. Hope your experiences are better. More

quality service satisfaction I have had numerous services performed at Mike Castrucci Ford in Milford, and have always been treated with the utmost respect and courtesy..The work I have had numerous services performed at Mike Castrucci Ford in Milford, and have always been treated with the utmost respect and courtesy..The work was performed competently, and promptly at a reasonable cost. I have every confidence in the staff and service department manager, Joe Spaw. I highly recommend the Mike Castrucci Ford service team for all vehicle services. More

Transaxle shifting problems My 2014 Escape was having trouble shifting too hard when changing gears. The problem was identified and corrected. Amanda made sure I was kept infor My 2014 Escape was having trouble shifting too hard when changing gears. The problem was identified and corrected. Amanda made sure I was kept informed of the progress and I appreciated that. The only issue I have is the front windshield was somehow cracked during the repair timeframe. We are working to have this corrected as well. Thanks to all on your team for their cooperation. More

I have been using Castrucci Ford for business fleet and personal car care for several years. The staff is extremely knowledgeable, courteous and strive to please the customer. Kudos to the women and men personal car care for several years. The staff is extremely knowledgeable, courteous and strive to please the customer. Kudos to the women and men of this dealership.... More

I brought my 2010 Mustang in for a key program and was hoping that Brandi was working, but she was off that day. I had Bob Risk as my advisor that day. He was great! The dealership was busy that day, so h hoping that Brandi was working, but she was off that day. I had Bob Risk as my advisor that day. He was great! The dealership was busy that day, so he drove me home--What customer service!! My car was ready in a timely fashion and was very affordable. I find this service department to be the most customer service oriented out of all the dealerships I have ever worked with. Thanks Castrucci!! More

I recently purchased a new 2013 Ford Explorer from Mike Castrucci Ford in Milford. It is not ready for service as yet, however, I wanted rain shields put on my windows. I called the service dept. ordered t Castrucci Ford in Milford. It is not ready for service as yet, however, I wanted rain shields put on my windows. I called the service dept. ordered them and had them installed all with in 3 days. Now, how is that for service!! Amanda is great to work with. She was excited to see that I had bought a new vehicle. My husband and I have used her as our service rep for several years. We will continue to use the service dept for both our Ford vehicles. More