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Mike Castrucci Ford Lincoln of Alexandria - Service Center
Alexandria, KY
26 Reviews
26 Reviews of Mike Castrucci Ford Lincoln of Alexandria - Service Center
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August 12, 2024
I brought my 2018 Ford fiesta to service. I have 100,000 mile warranty or seven years whichever comes first. Transmission was diagnosed as needs replaced. I have $100 deductible but now they I have 100,000 mile warranty or seven years whichever comes first. Transmission was diagnosed as needs replaced. I have $100 deductible but now they are saying they have to tear the transmission apart to find out why it failed, and if they think it was my fault, I Have to give them over $1000 for them to put it back together, which is a matter of opinion . My warranty papers does not state anything like that. why would I want to damage my own car and not have nothing to drive. I hope Ford dealership makes the right decision and honor my warranty More
by Rockychilelli65
November 09, 2023
They use a third party called TELECHECK to verify a check. In my case they turned down my check for $3,500 even though I had adequate funds in my checking account. check. In my case they turned down my check for $3,500 even though I had adequate funds in my checking account. More
by crav
October 09, 2023
Took my 2020 f150 here for transmission issues. It was still under Ford's power train warranty. They supposedly fixed it. Called a few weeks later to explain that the issue was not fixed. They It was still under Ford's power train warranty. They supposedly fixed it. Called a few weeks later to explain that the issue was not fixed. They told me it would be another 4 months before they could look at it again. They did say if I wanted to drop my truck off they could try to squeeze it in but it would be a minimum 3 weeks before they could look at it and I would be without a vehicle until. Ridiculous that they didn't fix it the first time and expected me to just be without a vehicle for weeks or wait another 4 months. More
by Adam
Employees Worked With
May 12, 2022
This dealership listened to what was going on with my vehicle. They did not ignore or dismiss any of my concerns. They went above and beyond. SERIOUSLY thank you for the help! vehicle. They did not ignore or dismiss any of my concerns. They went above and beyond. SERIOUSLY thank you for the help! More
by kattkooper
Employees Worked With
Patrick
February 10, 2022
Put a review on the other day about my 2017 explorer. I am glad to say I have been contacted by Bill the service manager and he agreed with me and made it right. Thank you I will be glad to go back to givi am glad to say I have been contacted by Bill the service manager and he agreed with me and made it right. Thank you I will be glad to go back to giving them Five stares like I always have. More
by Flach86
Employees Worked With
February 09, 2020
Absolutely amazing place to get excellent mechanics and tires rotated Bill Ritchie is extremely caring that my Lincoln runs very well I’m so happy to know how much Bill does to help this Grama take care of tires rotated Bill Ritchie is extremely caring that my Lincoln runs very well I’m so happy to know how much Bill does to help this Grama take care of my beautiful car thank you kindly .. Diana Keyer More
by Monarchforgiven
February 01, 2020
On Tuesday, January 28 I had a service for my F150 the person I dealt with was Bill Richie it was very professional it made me feel very comfortable with the service review five stars for the service and person I dealt with was Bill Richie it was very professional it made me feel very comfortable with the service review five stars for the service and Mr. Richie More
by Wbn16@fuse.net
Employees Worked With
November 01, 2019
Rod Ely has been a great advocate for us with our Ford experience. He had a lot of wisdom and insight about our situation. He helped explain things with understanding and care. Thank you Rod! experience. He had a lot of wisdom and insight about our situation. He helped explain things with understanding and care. Thank you Rod! More
by DV
Employees Worked With
Rod Ely
August 05, 2019
Schedule Maintenance Thank you so much to Ken who always looks out for my Lincoln’s needs .. very grateful to see the kindness exstended to a Grama .. my Lincoln’s the bes Thank you so much to Ken who always looks out for my Lincoln’s needs .. very grateful to see the kindness exstended to a Grama .. my Lincoln’s the best car I have ever owned .. very grateful! Sincerely Diana Keyer More
by Monarchforgiven
Employees Worked With
Other Employees :
Thank you to all the mechanics who have worked on my Lincoln’s it is the best service !, Rod Ely
August 03, 2019
Always great to work with These guys are friendly and I admire anybody that has been in this position as long as he has ,?i only deal with bill and Ken because they are aware o These guys are friendly and I admire anybody that has been in this position as long as he has ,?i only deal with bill and Ken because they are aware of my personal vehicle and that shows slot of interest on their part !!!! More
by Jeff
