Mike Burkart Ford - Service Center

They went out of their way to find me the used vehicle that I was looking for. Gave me exactly what I wanted on a hard to find vehicle. that I was looking for. Gave me exactly what I wanted on a hard to find vehicle. More

Had several bad experiment years ago. Everything from stripped lugs to unauthorized work done. But 20 years later thought I’d give them another try. Had a F150 towed in with the thoug Everything from stripped lugs to unauthorized work done. But 20 years later thought I’d give them another try. Had a F150 towed in with the thought of a bad starter. Was told by burkhardt that either the motor or transmission was seized. Basically to scrap out the truck. Had it towed to another mechanic who replaced the starter good to go. Highly recommend staying away from this dealership. More

My Mom & I share a vehicle & I'm disabled. We had our engine light go on & asked for the van to be taken to Mike Burkhart Ford's in Plymouth. When we went in to sign a form they needed we aske We had our engine light go on & asked for the van to be taken to Mike Burkhart Ford's in Plymouth. When we went in to sign a form they needed we asked a question as to exactly what the $250 fee was looking at. The manager (who we weren't even speaking with) yelled at us & was incredibly rude. Yelled at us to get out & threatened to charge us by the day if we didn't remove the van from the lot immediately! Yelled!! The two other office workers we had been talking to literally put their hands up & backed away. Do NOT take your vehicle here. Especially if you are a woman because it could be dangerous he was so angry. More

Not Professional I have been to this dealership only twice and both experiences were not favorable for a professional business. 1st stop: I came in to test drive and I have been to this dealership only twice and both experiences were not favorable for a professional business. 1st stop: I came in to test drive and possible purchase a new or possible used Explorer. I was met by a sales man who seemed to be annoyed that I stopped in around lunch time. I told the sales man my price range and I was basically laughed at. At that point I was pretty turned off from buying any vehicle at this dealership. Fast forward 4 weeks, I purchased a brand new 2018 Explorer at a Ford dealership in Hartford. 2nd Stop: With my new Explorer, I was experiencing some vibration while driving 60 MPH. I happened to be in Plymouth so i figured i'd stop and see if they could take a look at the issue. The service writer explained that there were no openings for service ( I completely understand). Then he proceeded to explain that my issue would not be covered under warranty ( Vehicle has 600 miles on it) and that I should take it back where i bought it. I was blow away by him saying it would not be covered under the factory warranty. It felt like he was not willing to service my vehicle because i did not purchase it from Burkart. I do plan on contacting Ford to explain my situation and also find out details on where i should take my new Explorer for service if i am travelling. More

Great Service Called with an check engine light issue. Told us to bring it right in and they would take a look. Very professional. Just hope the next Ford Service D Called with an check engine light issue. Told us to bring it right in and they would take a look. Very professional. Just hope the next Ford Service Dept. can match ourcustomer service experience. Thanks Peggy and Luke More

New bearing insatlled in used bearing race w/ 240000.00 mile I have four Ford vehicle, two of them are F-350 diesel pickups. I love my Ford Trucks! BUT this week, 5-10-17, I requested a quote to replace the r I have four Ford vehicle, two of them are F-350 diesel pickups. I love my Ford Trucks! BUT this week, 5-10-17, I requested a quote to replace the rear axle pinion seal and front pinion bearing assembly. They put together a quote and all was well. I wanted to leave another happy customer. HOWEVER, unbelievably they re-used the old well worn out race with almost 240,000.00 miles on it when installing the new bearing over the top of it. I have never known a Ford Dealership or competent maintenance department to fail to replace the race when installing a new bearing. Any and every bearing manufacture, distributor or knowledgeable trained mechanic or technician will insist the bearing and race come as a set and MUST be replaced together, or bearing failure is much more likely than if they would have left the old bearing set in. I can not begin to say how disappointed I am in Mike Burkart Ford in Plymouth WI for taking advantage of me and misusing my trust in them that they instilled in me when they insisted they could do this job correctly. I am very disappointed in Mike Burkart Ford and their Maintenance Department employees for allowing this inexcusable work to be performed, to leave their shop and to and act as is this is acceptable workmanship by a Ford Dealership. 5-11-17 To follow-up with the service manager "Jack" I showed him the new race the mechanic had failed to install with the bearing. He stated the mechanic was not in today and no one knew what happened. I than said whenever a new bearing is installed, it must be installed with the new race. He got immateriality mad and stated "I am done talking with you" I said fine and left. The entirety of this Jack and my conversation was no more than 30 seconds. Rather than saying I am sorry this happened we will find out what is going on for you, the above was his reaction. Wow, Yes Mike Burkart Ford, you will not get my maintenance business anymore nor will I be looking to purchase my new diesel trucks from a dealer so unwilling to provide normal maintenance on them. I want to work with a dealer that if something goes amiss, regardless of fault, they are willing and able to have the time and consideration to treat me a customer and fix the vehicle properly. So they have my money (paid the bill before I sat in my truck and found the new race) and I have a new bearing in a race cup with 240,000.00 miles on it. I just hope this experience did not sour me on Ford products completely, I hear the new Cummins' in the new Dodges are pretty tough to beat. I will just make very sure it is not owned by any Mike Burkardt Dealsrships. More

A Positive Experience The people at the front desk were very friendly and accommodating. The service dept. was informative & provided excellent service to my car as always The people at the front desk were very friendly and accommodating. The service dept. was informative & provided excellent service to my car as always and the inspection and work was done in a timely manner at a reasonable cost. More