Mike Bell Chevrolet

GM Cerified....bad experience I have a GM certified, 2015 Chevy Traverse. I took it to their service department where I was hoping to get the problem fixed in a few days. They tol I have a GM certified, 2015 Chevy Traverse. I took it to their service department where I was hoping to get the problem fixed in a few days. They told me it was a motor mount that was causing all of my issues and that it was u see warranty and repaired and ready to pick up. I come pick it up and drive home (13 miles) and it is having for similar if not exact....steering wheel won’t make Sharp turns, burning rubber smell, loud noise near steering column...etc. I call the service department back and tell them what’s going on and they tell me to bring it back in. My kids miss dance...I drive back and drop it off again..this time they call me and tell me it’s the power steering pump and that it will be $771.00....I told him that I would get with my husband and call him back. I later called In and told them that we would be picking up the vehicle and repairing it at another time...everything seemed ok and he told me to come by 6. This is when the craziness started. I had the pleasure (not) of working with Michael Beam “Mike”. He never told me that I had any balance at all, I tried to pick up my keys and he told me to follow him..,I noticed we were going towards the cashiers bit didn’t really put anything together until he started telling me that I had to pay my balance before he would give me my keys. I told him that I was not informed or prepared to pay anything and that with the GM certified warranty I thought that the diagnoses was covered...( it has been previously at dealerships). He got mad and picked up a pen in rage and started clicking back and forth towards me and appeared to be shaking mad and said that I was going to pay that this was not fair to his service people. He was getting more upset by the minute and would not release my keys. When he started pointing the pen at me and shaking his skating raging fist at me I decided to walk away and call the Carrollton Police. I did not feel safe here...I felt like he was threatening me and trying to make me pay for something that I never agreed to...but the pen thing put me over he edge I was here with my 3 kids and they were very scared and upset. They didn’t understand what was going on and I couldn’t get them out of there fast enough. I feel like I was definitely treated badly and I know that the employee was in the wrong because he disappeared, never came back, never apologized and did not present himself to the police. This place was highly recommended to us. We are from Bremen and even went to high school with one of the Bells. I am very upset that this happened to me and even more upset that my kids had to witness this. I was treated badly because I couldn’t pay 771.00 a few days before Christmas and he was very upset with me and thought that if he intimidated me enough I would give in. I don’t appreciate being treated like this and the thing that bothers me most is that if my husband came in he would have never been treated this way. I hope that this was a rare “bad experience” and that Michael Beam has misrepresented this company. I am waiting to hear back from the service manager who is trying to see if Chevy will be able to help Resolve the power steering issue...but I’m honestly Scared to come back to this dealership. I have never been treated this badly...I was scared, I was disrespected and my kids were scared. I didn’t do anything to deserve this and I truly hope that this information is relayed to the right people so this doesn’t happen again...to anyone else. All I got was excises about it being a stressful time of year.i still can’t believe this happened and I am really trying to figure out what the next step is to take. I would be concerned if I was Mike Bell because this man refers to himself as”Mike@ and I wasn’t sure if it was the actual Mine Bell or not until I looked over the paperwork. I plan on reaching out to him too but people beware...and I honestly like to ha for My own business but ladies beware.... More

Excellent service Never have a problem getting my car seen about and taken care of in a timely fashion. Very friendly and professional. Just absolutely love them! Never have a problem getting my car seen about and taken care of in a timely fashion. Very friendly and professional. Just absolutely love them! More

Great experience! From start to now, best experience I have had purchasing a vehicle. Darell Camp walked out to meet me upon arrival there back in May. Everything he ad From start to now, best experience I have had purchasing a vehicle. Darell Camp walked out to meet me upon arrival there back in May. Everything he advised me has been 'spot on'! Having been an employee with there in other jobs prior to being on sales allowed him knowledge one usually doesn't encounter! He has continued to stay in touch. Very personable. My first scheduled maintenance was last Sat. Equally impressive and professional. They, too, have already followed up to make sure that went well. Highly recommend this dealership. More

third time around this is my 3rd vehicle purchased @ mike bell Chevrolet--excellent people to work with in the sales department and equally excellent people in their se this is my 3rd vehicle purchased @ mike bell Chevrolet--excellent people to work with in the sales department and equally excellent people in their service department---THANK YOU-- More

Easy car buying experience! Recommended by a colleague to check out Mike Bell for my Suburban purchase. Worked with Jordan Bell over the phone and had all of my questions answer Recommended by a colleague to check out Mike Bell for my Suburban purchase. Worked with Jordan Bell over the phone and had all of my questions answered and any concerns addressed. The entire process was extremely smooth and I didn't leave the dealership feeling like I had been taken advantage of or swindled out of my money. Jordan had all of my paperwork ready and the vehicle was exactly what we had discussed. When I arrived, I met with David who walked me through the process made sure that all of our questions regarding the vehicle were answered. Mike in finance helped answer several questions and didn't overly push any added services and instead focused on what our desires were. As we were getting ready to drive off with the new vehicle, Jordan stepped out to thank us and shook my hand. I was very impressed with the level of customer service that we received and the fact that we did not feel pressured at any time during this process. I was apprehensive about driving 80+ miles to a dealer when I have one less than 10 miles from my house. I am very glad that we did and will definitely make this dealership my first stop on the next car buying journey. More

Would Purchase From This Dealer Again Rudy was an excellent salesman. I would re-visit this dealership for any future needs. The negotiation process was fair and easygoing. I would recomme Rudy was an excellent salesman. I would re-visit this dealership for any future needs. The negotiation process was fair and easygoing. I would recommend visiting them for all your vehicle needs. More

Fifth vehicle and always like it is the first. Very friendly service and always good deals, I always price check and they have never failed to beat out their competitors. I drive a little over an h Very friendly service and always good deals, I always price check and they have never failed to beat out their competitors. I drive a little over an hour to come deal with Mike Bell and his team and it is always worth it. They always treat you as if your the most important customer they have. Rudy was very informative and very courteous we really enjoyed dealing with him. More

Scammed Was scammed by this dealership. Didnt realize it until few days later and got to looking at my paperwork. Paid more than agreed on car. Run from this Was scammed by this dealership. Didnt realize it until few days later and got to looking at my paperwork. Paid more than agreed on car. Run from this dealership. More

Service I was there for a oil change. Service was excellent. I was in and out in 30 minutes. Staff was very knowledgeable and friendly. I would recommend fri I was there for a oil change. Service was excellent. I was in and out in 30 minutes. Staff was very knowledgeable and friendly. I would recommend friends and family to come here for service More

Excellent service but cold customer lounge Excellent customer service but caught a cold because the customer lounge was uncomfortably cold. Staff members are friendly and courteous. I had dia Excellent customer service but caught a cold because the customer lounge was uncomfortably cold. Staff members are friendly and courteous. I had diagnostics done one afternoon and service the next day so I spent more than three hours in an area that was not warm. More