Mike Bass Ford - Service Center

Purge valve replacement. Courteous and friendly staff at Mike Bass Ford . Wait time rather long once checked in.. very very busy at check in time8:30 am and I was early.. ove Courteous and friendly staff at Mike Bass Ford . Wait time rather long once checked in.. very very busy at check in time8:30 am and I was early.. overall .. 👍🏼👍🏼👍🏼👍🏼 More

Stiff wheel, many lights on the board The lady that helped me with my car was extremely helpful and understanding. I can’t thank her enough for her professionalism and knowledge. My car go The lady that helped me with my car was extremely helpful and understanding. I can’t thank her enough for her professionalism and knowledge. My car got fixed and I am greatly satisfied with all the services. I want to thank her very very much!! More

Body shop unwilling to help! I've been to the body shop twice now and have been disappointed twice. The customer service after the vehicle leaves has been something to be desired. I've been to the body shop twice now and have been disappointed twice. The customer service after the vehicle leaves has been something to be desired. Both times I've had problems and have been met with persistent denial and unwillingness to help. This most recent I brought my vehicle in for a front bumper shroud to be replaced and now my driver side headlight leaks and my driver side fog light doesn't work. When I called I was told "we didn't work on that side of vehicle". The bumper shroud goes across the whole front of the vehicle and the fog light is mounted in it. So, yes you did! More

O7 Focus serviced many times! Kevin Nail in the Service Center has taken care of my car for years. He is very caring, thorough, and provides Wonderful Customer Service! I am curre Kevin Nail in the Service Center has taken care of my car for years. He is very caring, thorough, and provides Wonderful Customer Service! I am currently looking for another car purchase at Mike Bass Ford because of Kevin’s Awesome Service! Thank You Kevin!!! More

Installed new tires This dealership recommended a set of Pirelli tires for my Ford Explorer. They are much better than the Michelin tires I was using before (that I got This dealership recommended a set of Pirelli tires for my Ford Explorer. They are much better than the Michelin tires I was using before (that I got elsewhere). Everyone was very polite and patiently answered all of my questions. They took even care of the lost bolt that held my spare in place.. An extra plus is that my car runs so much smoother with this brand of tires. More

Great customer service and follow up I had been having problems with the transmission on one of our vehicles. I had taken it in to another local dealership to have it fixed under warranty I had been having problems with the transmission on one of our vehicles. I had taken it in to another local dealership to have it fixed under warranty. The never ran the required tests, and just started it was normal. I took it to Mike Bass and they ran the checks and found the clutches were bad. Everything was done quickly to get us our car back. They have called a few times just to check on how its running. I am very happy with the service. More

Service Dept is horrible Took my Ford Expedition in for a check engine light , engine is losing power and sputtering. A week later they say they got 4 codes but can't get it t Took my Ford Expedition in for a check engine light , engine is losing power and sputtering. A week later they say they got 4 codes but can't get it to repeat. They want you to pay for diagnostics just to have to bring it back . I will stay far away from this place, they don't return phone calls. If you buy a car from there take it somewhere else for service! More

Wet to look at Michelin Tires for my CRV. After telling the young man at the Service Counter what tires I wanted, he stared at the Computer for two minutes and said he didn't have the tires and the sale wa the young man at the Service Counter what tires I wanted, he stared at the Computer for two minutes and said he didn't have the tires and the sale was over that day. Overall he seemed disinterested and didn't try to sell me any other tires. Not the kind of guy I would have working sales and service. Jeff More

2011 taurus bought new 20k miles both rear brake rotors and shoes are bad. no warrenty this is B.S. will never do buisness with them again. and shoes are bad. no warrenty this is B.S. will never do buisness with them again. More