Mike Bass Ford - Service Center

Called and made an appointment for an oil change and tire rotation, provided the year, make and model of my vehicle. I was quoted at $79.99. After the work was completed, the charge had increased to $105. D rotation, provided the year, make and model of my vehicle. I was quoted at $79.99. After the work was completed, the charge had increased to $105. Disappointed but not surprised. I bought the truck at the dealership within the last year and didn’t even receive a complimentary wash after the service. I called the next day to follow up on the inaccurate original quote and after speaking with a representative, they said they would send me something in an email - nothing after a week. More

My complaint is with the oil change service that is located at Mike Bass , In my opinion they should be shut down . I have a 2014 F-150 that I have taken in for oil changes there since new . The last t located at Mike Bass , In my opinion they should be shut down . I have a 2014 F-150 that I have taken in for oil changes there since new . The last time that I took it in I had to wait for three hours when I had an appoint ment that they promised me a 45 min wait . I just took it back today and left it there for a tire rotation . They gave me a song and dance about the lug nuts being swollen and that they could not guarantee that they could get them back on . My only option was to purchase new lug nuts for $169.00 . Needless to say I will NEVER return to that rathole for any oil changes or tires etc . More

My mother had an oil changed on her car (Ford 500) in May. About two weeks ago, the light came on that her oil life was 0%. She took her car in today (12/14). They changed her oil again AND charged her! May. About two weeks ago, the light came on that her oil life was 0%. She took her car in today (12/14). They changed her oil again AND charged her! There's no way she needed the oil changed, since she had it changed 7 months ago!! They clearly took advantage of a 77 year old woman. Zachary Ridenour in the service department was of no help regarding this matter. More

This review is not a reflection on the sales department or Ford vehicles. My problem is with the service department, they did a recall service for my windshield of my 2022 ranger and oil service. My truck or Ford vehicles. My problem is with the service department, they did a recall service for my windshield of my 2022 ranger and oil service. My truck was filthy inside and out from the debris from cutting the windshield out and installing it. I can't believe that they returned it to me in that condition! Very dissatisfied with the end result. More

I am very pleased with staff being attentive, listen to what I want, very polite. what I want, very polite. More

I’ve always been satisfied by the service I receive at Mike Bass Ford. Staff is friendly and professional. Mike Bass Ford. Staff is friendly and professional. More

I have been dealing with this dealership since 1989. The service is good and sales force is good. service is good and sales force is good. More

Removed wind/rain guard after being told to leave alone if secured with adhesive. Service manger informed me technician pried to remove(proper way is with a heat gun for what would had been a easy reapply if secured with adhesive. Service manger informed me technician pried to remove(proper way is with a heat gun for what would had been a easy reapply now is ruined). driver window now squeaks when in motion due to window removal preformed during service. The technician did not discard dirty/used floor cover. Not to mention approximately two years ago I wanted to bring vehicle in for recall work. After speaking over the phone with a gentlemen, he told me he is not aware of any recalls on my vehicle(with vin number presented), an to just bring it on in, an pay ninety-five dollars for a complete vehicle inspection, and they will take a look. More

They were quick and reasonably priced. My car is much better shape then when I dropped it off. One of the few places that still have loaner cars for use. better shape then when I dropped it off. One of the few places that still have loaner cars for use. More

Easy to make a convenient appt...in and out in less than an hour...excellent and efficient service...And the best part was the tab was picked up by my FordPass rewards. an hour...excellent and efficient service...And the best part was the tab was picked up by my FordPass rewards. More