Mike Anderson Chevrolet of Merrillville - Service Center

I was just a walk in for my antenna to be replaced on my trailblazer, they made me a priority. they not only negotiated with the person paying for my car but also made time for me immediately. I left with m trailblazer, they made me a priority. they not only negotiated with the person paying for my car but also made time for me immediately. I left with music on. I know that i will always go to this dealership not only for repairs but when I'm ready to purchase my next chevy. More

I made an appointment for 9:30 am to get a noise in my truck looked at. They take my truck and said it would be an hour or two for my truck to be done. I took a seat and waited. All of the sales people truck looked at. They take my truck and said it would be an hour or two for my truck to be done. I took a seat and waited. All of the sales people were very nice walking through as I waited for my trying to be done. Around 12:30, the one salesman I was chatting with walked past and said "you're still here? what's wrong with your truck?" I proceeded to tell him that they just came out and said there was nothing wrong with it. He agreed that the length of time was terrible. I talked to the service guy and he tried telling me that there was nothing wrong and my tires were making the noise. He also said I needed an oil change. I told him that I changed it about 400 miles ago. He said he would talk to the technician again and see what he said. I waited even longer. About 1:30 pm, he comes back out and the cashier will take care of me and get me on my way. She said "that will be $79.96". I began to question it since my truck is still under warranty. The service guy said "well there's a "checkout fee" which you were told about when you first came in". Well first off, I was never told about any "checkout fee" when I got there, second it's 4 hours later and there was nothing wrong with my vehicle, this doesn't seem right. He said they still needed to pay their technician. I then tell him they shouldn't have a technician if he takes 4 hours to look at one thing and I even told him what I thought the problem was. He said well it took him an hour. Okay, so what happened to the other 3 hours? He said well there was other cars he had to work on too. Okay, and then why would I call ahead of time and schedule an appointment for a specific time if it's not going to be of any use? I tried speaking with someone higher up, but no one was in. He did take the charge off and was rather rude after the fact. If something would have been wrong with my vehicle and they fixed it, I wouldn't mind paying. But waiting for 4 hours with nothing wrong, I don't see it right to pay $80 for a car wash. And the car wash seemed to consist of the younger kids they had working there hosing it off and driving it around front. My mother's boyfriend is a mechanic and has owned his own business for 25+ years. There is no reason that this should have taken that long with an appointment! Needless to say, I am not pleased at all with the service department at Mike Anderson of Merrillville. They salesmen were all very polite and kind even though I wasn't dealing with them. More