Mike Anderson Chevrolet of Chicago

I’ve been in the car business for over 8 years, including time behind the finance desk, and I’ve never encountered anything as unprofessional, misleading, and frustrating as my experience with Mike Anderson time behind the finance desk, and I’ve never encountered anything as unprofessional, misleading, and frustrating as my experience with Mike Anderson Chevrolet. I purchased a 2024 Chevrolet Silverado 2500 from them earlier this year, and what should have been a smooth transaction turned into a months-long nightmare that I am still dealing with to this day. 🚩 Deceptive Sales Process I first contacted the dealership on January 31st after finding the truck listed on their website. It was advertised as a Chevrolet Certified Pre-Owned (CPO) vehicle — this was a major selling point for me. After discussing financing and pricing, the salesman later told me that the truck was not actually certified — but "pre-certified" — and that the advertised CPO status would cost me an additional $1,995. Not only was that never disclosed upfront, but it was in direct contradiction to the listing on their own site and the vehicle's Carfax report. 📸 I will attach a screenshot of the listing clearly showing that the truck was advertised as Chevrolet Certified, as well as documentation from the Carfax. This kind of bait-and-switch is deceptive and dishonest. It’s a tactic designed to artificially inflate profit by misrepresenting what's included in the advertised price. 💸 Predatory Financing Pressure Originally, I planned to use my own credit union. Then I noticed the dealership’s website offered a Capital One pre-approval tool, and I already had a pre-approval with Capital One, who is one of their advertised preferred lenders. 📸 I’ll also attach a screenshot showing their website promoting Capital One Auto Navigator. I told them Capital One was the only bank I wanted my credit submitted to, and they said that would be no problem. Then, out of nowhere, the sales manager refused to sell me the truck at all unless I financed through GM Financial. Not only did he pull the discount, he outright refused to sell the vehicle unless I used a lender of his choosing. This was an absolutely outrageous abuse of power and a blatant attempt to maximize back-end profit through a higher interest rate. (Which, by the way, was nearly 5% higher than what I was already approved for.) I went through with the financing — fully knowing I would immediately refinance — but the entire transaction left me disgusted. 🚚 Post-Sale Neglect & Tag Delays I signed paperwork on Feb. 18. The truck was delivered on Feb. 25 — with no temporary tag, making it illegal to drive. I didn’t receive a temp tag until Feb. 27 after repeated follow-ups. As part of the out-of-state sale, the dealership used a third-party registration company (ATC), a company I’ve worked with many times. They’re efficient — when the dealership provides what’s needed. But after my sale, I received zero updates on my permanent registration. I started asking about my plates on March 31st, and despite dozens of calls, voicemails, and emails — not one person from finance or the title department has responded to this day. I’ve left countless voicemails and received nothing back. It's now been over four months. My first temp tag was about to expire, and even then, I had to beg for a second one. I sent messages on May 21, May 25, May 27, and finally on May 31 — two days after my tag expired — I got a response with another excuse. I didn't receive the second temp tag until June 2nd. Out of desperation, I even emailed seven different managers listed on their website. Not a single one responded. ⚠️ Final Thoughts This entire experience has been a masterclass in how not to run a dealership. I’ve never encountered such a blatant disregard for honesty, professionalism, or customer follow-up. If they’re willing to treat a knowledgeable, experienced buyer like this — I shudder to think how they treat customers who aren’t familiar with the process. I have filed complaints with the: Better Business Bureau Chicago Automobile Trade Association Illinois Auto More

Hello this is Joshua I would like to thank Diego for everything and getting me approved on what I wanted on my new Chevy trailblazer 2025 so thankful for this and I would recommend this dealership every everything and getting me approved on what I wanted on my new Chevy trailblazer 2025 so thankful for this and I would recommend this dealership everybody come stop by and get approved and drive off like that rate 10 More

Marco Martinez was an excellent sales person, both personable and polite. His sales presence was helpful and he did not play any of the High Pressure games I've seen on other dealerships. He was willi personable and polite. His sales presence was helpful and he did not play any of the High Pressure games I've seen on other dealerships. He was willing to work out detail and kinks, even a misunderstanding on my part, right up to the last minute. 10/10 Raazak in finance was also great. Personable, clear, And also did not engage in high pressure sales tactics. ( Please forgive me if I spelled your name wrong) Never once did I encounter the salesmanin person which I consider good because it means no one's trying to micromanage the salespeople, And no one's trying to use high pressure tactics against me. I ended up getting a very good price. On a very good Chevy with a platinum class warranty More

I would like to thank Janelle Norton for listening to what I needed when I came by to test drive a car. I had a Chevy Trax trim and color in mind when I decided to come by last minute (near closing), and what I needed when I came by to test drive a car. I had a Chevy Trax trim and color in mind when I decided to come by last minute (near closing), and explained my circumstances to Janelle. She patiently listened, thought about it, and directed me to a trim and color that turned out to be even better than what I came for - it served not just what I needed but also what I wanted. I didn't think I'd love the car as much as I do now after using it for a few days. Thanks Janelle, and to the rest of the team who helped a smooth purchase process. More

If I could give this dealership less of a rating than I would! First, I would like to say this dealership only concern is about money and pushing a sale through. The service department is highly unders would! First, I would like to say this dealership only concern is about money and pushing a sale through. The service department is highly understaffed and likes to argue with their customers. I was recently sold a Lincoln Aviator (used) on April 30th 2024 and my vehicle has a persistent water leak that you can clearly see from the stains in the roof of my vehicle. Whenever it rains water leaks into my vehicle which has and will continue to cause more damage to my vehicle. Upon bringing my vehicle my into service again for the third time since I purchased my vehicle the service advisor Robert Chirempes stated that they sent my vehicle to the ford Manufacture company to have other issues addressed although because they did not want to spend the money, they attempted to have a technician who was NOT efficient with doing the service try to find the issue. When their service technician could not complete the service, they explained it was nothing further they could do even though they sent my car to ford and DID NOT want to pay to fix the damaged car they sold. I am now left with a vehicle that leaks water inside whenever it rains or if I go through a car wash! Do not buy a car from here!! More

Despite a previous terrible experience with the Mike Anderson Sales department, decided to try and use Anderson for service. I had purchased a comprehensive maintenance plan. There were problems with th Anderson Sales department, decided to try and use Anderson for service. I had purchased a comprehensive maintenance plan. There were problems with the GM Protection company, and Anderson had to submit an invoice for repayment. They expected me to pay up front and wait for reimbursement, partly, I believe, because they were going to charge more than the maintenance plan was going to pay out. This place is nasty and dishonest. The service manager is horrible. Adding insult to injury, whoever brought my car back to me somehow decided, for reasons absolutely unknown to me, to turn off my one-pedal drive feature without informing me. I nearly hit the car in front of me at the first stop light after pulling out of the dealership, and had to pull over to figure out how to get it back on. That is nothing but dangerous negligence. In the interest of fairness, there were two minor positives. First, they did allow me to charge my car for free while this ordeal was going on. That was nice. Second, I do appreciateone service representative did spend a good deal of time trying to resolve the absurdity of the situation. It just seems to me that, as a first time customer with a new car who was planning to be a long term customer, the dealership would have done more to keep my business. All of the problems were a result of miscommunication between Mike Anderson Chevrolet, Phillips Chevrolet in Frankfort (where I bought the care and eventually drove over an hour each way to get my service completed), and the GM Protection company. It shouldn’t be my responsibility to make the calls, try to resolve the problems, and pay out of pocket. After two hours, ultimately not getting the service I had already paid for, I had it. Never again! More

Good ,honest people to deal with . Unmatched experience, easy transaction ,great value for trade in . Unmatched experience, easy transaction ,great value for trade in . More

I bought a Chevy equinox from them a few years ago. I was in an accident and my car was totaled out. Mike Anderson Chevy never refunded me back my gap insurance refunded. So if you do get a vehicle wit I was in an accident and my car was totaled out. Mike Anderson Chevy never refunded me back my gap insurance refunded. So if you do get a vehicle with them DO NOT GET GAP INSURANCE. THEY WILL KEEP YOUR MONEY. They have hung up on me when I called to ask about this situation and when I go to the dealership they can't cut me a check cause the person who writes the checks is never there (so they say) and also have tried to get me to purchase another car instead of giving me my refund. I've been going thru this with them for years. So please look elsewhere for gap insurance. I would honestly say look for another dealership. More

Stay Away! ! Though some time has passed, I had an experience with Mike Anderson dealership that I feel compelled to share. While I understand that every cust ! Though some time has passed, I had an experience with Mike Anderson dealership that I feel compelled to share. While I understand that every customer interaction can present its challenges, the level of service I received was far below what I expected. When I approached Mike Anderson dealership seeking assistance with my lease, the manager agreed to help me, which initially gave me hope. However, as my case progressed, it became increasingly clear that my concerns were not being taken seriously. The manager handling my case suddenly decided it wasn't worth his time and began avoiding my calls altogether. Instead of addressing my concerns directly, I was passed off to other staff members who seemed equally disinterested in helping me. Throughout this entire ordeal, what was most disheartening was the complete disregard for basic human dignity. Being ignored, lied to, and treated as an inconvenience is simply unacceptable in any customer service interaction. While I understand that not every situation can be resolved to everyone's satisfaction, the least I expected was to be treated with respect and professionalism. Unfortunately, this was sorely lacking in my experience with Mike Anderson dealership. After my bad experience with Mike Anderson, I was on the verge of giving up hope in resolving my issue. Fortunately, I found a different dealership that provided outstanding customer service and successfully resolved my concerns. I assume some customer care representative will respond to my review with an apology, however, don't be deceived. My experience reveals systemic issues within Mike Anderson dealership that cannot be easily remedied with a simple apology. Do yourself a favor and find yourself a different dealership. More

I worked with Janelle Norton to obtain a Chevy Bolt EUV. She was very helpful making sure I understood everything involved with the vehicle and placing the order. As the order kept getting delayed, she co She was very helpful making sure I understood everything involved with the vehicle and placing the order. As the order kept getting delayed, she continually updated me on its status and presented alternate options. Once I got my vehicle, she was very patient in answering all my follow-up questions. I would gladly work with her again with future car needs. More