Midwest Kia

Shannon West and Tom Rogers went well above and beyond the call of duty. I visited a number of online webpages, and theirs was head and shoulders above all the others in the Wichita and surrounding area. the call of duty. I visited a number of online webpages, and theirs was head and shoulders above all the others in the Wichita and surrounding area. I was impressed with the helpfulness of the live chat operator, the trade-in software and the abundance of information, including pictures of their used car and truck inventory. I received a 25 dollar gift card from Bestbuy, just for looking. Shannon found 4 very nice vehicles within my price range, so I made an appointment to stop by for a visit. Shannon is a very kind, warm, and honest person. He referred me to his very best salesman, Tom Rogers. Shannon had worked with Tom previously, at another dealership in the area, and was so impressed with his knowledge and honesty, that he asked Tom to come work for him. Tom treated me like royalty. He offered me far more for my trade-in than the other dealerships. At Midwest KIA, they go over every car with a fine toothed comb. They showed me defects that I would have never spotted on my own. They know that word of mouth and customer satisfaction are the best advertising. I purchased a very nice pickup at a bargain, and I couldn't be happier. I have and will continue to recommend Midwest KIA to all my friends and co-workers. Be sure to ask for Tom Rogers when you go. I complimented Tom for his quality service and honesty, and he told me something you hardly ever hear from a used car salesman. "A happy customer way more important to me than a quick buck. News of a bad buying experience spreads fast!" More

We purchased a Kia Optima 3 weeks ago and so far it has been a regretable decision! Once you purchase a car, they dont want anything to do with you. Even the process for purchasing the car was incredibly l been a regretable decision! Once you purchase a car, they dont want anything to do with you. Even the process for purchasing the car was incredibly long! We waited for hours to get to 15 minutes of paperwork! I wanted the windows tinted on the car, they told us it would be $120.00 so we agreed to pay it. When it came time to sign the contract the tint was $150.00. Due to the hassel and length of time we had already waisted, we reluctantly agreed. We told them we wanted the windows done that week. They told us they would call to schedule it..no one ever called! We made several calls, directly to the Manager, Johnny. He said someone would call us. Finally, after 2 weeks, my husband called the service center directly! Erin told us they had not told them about it! So she appologized and set us up and appointment for Monday. We brought our car in the Saturday before so they would have it first thing Monday. They gave us a "loner car" that was dirty, smelled like death and was out of gas!! Monday comes, I told my husband to call before he drove there to make sure the car was ready...they didnt even do the windows!! They told us the windshield shop cancelled the appointment and the soonest they could reschedule for is Thursday! Fed up, I called the Windshield shop myself and found that Kia never made the appointment. And to make it worse..Kia told us the new time was scheduled for Thursday and they had not made that appointment either!!! The moral of this review...DONT GO TO MID WEST KIA! IF YOU LIKE THE KIA'S BUY IT FROM SOME OTHER DEALERSHIP! In light of my struggles with Kia, I have heard nothing but bad things from others as well! I wish I had hear these issues before I went there! BUYER BEWARE! More

This was a wonderful experience. No pressure, no intimidation tactics. I felt like they were genuine and straightforward. I will return here and highly recommended. intimidation tactics. I felt like they were genuine and straightforward. I will return here and highly recommended. More

2009 Kia Optima. Our car has had multiple issues mainly parts of vehicle defective such as passenger seat, gas tank, panel board in front of driver and now it's a brake defect. Rear brake not getting brake parts of vehicle defective such as passenger seat, gas tank, panel board in front of driver and now it's a brake defect. Rear brake not getting brake fluid nor rear caliper working effectively. Our car was 800 miles over 60,000 warranty so KIA warranty check was done less effectively and brake study done was incomplete in that mechanic assumed brakes can be fixed just for $189.00 assuming brake service would be normal. Service manager during phone conversation that being over 800 miles he had no obligation nor his staff check brakes completely but $189.00 they could check and repair. Situation now stems that brake work is being done by our mechanic but KIA is willing to send over a part priced over $200.00 to help. More

In May 2013 I took my 2004 Kia Sorento to Midwest Kia, the service department had to rebuild my engine after a recalled part in my intake system failed. The service department worked on my behalf to fix t the service department had to rebuild my engine after a recalled part in my intake system failed. The service department worked on my behalf to fix the engine even though the car was out warrantee. I have still been having some mechanical issues with the car since the engine was rebuilt; however, I would still recommend this dealership because they will do whatever it takes to get the job done right. I have been dealing directly with the new general Manager Ryan and he truly understands that he is there to service his customers. He is going the extra mile to get my car fixed by working with his service department as well as Kia Corporation to figure out why my car is still having mechnical issues. The fact that Ryan is willing to do all of this for a car that is out of warrantee and was not originally sold at his dealership tells me that he is a do whatever it takes kinda guy. That says something about his character and the character of the dealership he runs! I would recommend this dealership to others. More

After a test drive and deciding we liked the car, one of the managers began writing and crossing things out on a piece of paper, supposedly to give us a better deal. By the time the transaction was done, m the managers began writing and crossing things out on a piece of paper, supposedly to give us a better deal. By the time the transaction was done, my husband and I (both in our mid 70's) thought we had a good deal. We went home with the papers, read them over and decided to return the car. I had asked to see the paper the general manager was writing on. He said he would give it to me, but never saw it again. We did take the car back and some of the problems were resolved, and we kept the car. However, realizing that once a customer walks out the door, the sales people expect to lose the sale, and they will do anything to keep the customer, including misrepresentation. These are slick managers and I would suggest anyone be wary of them. More

I PURCHASED A USED CAR FROM THIS LOT IN AUGUST 12. WITHIN 30 DAYS I HAD TO RETURN THE CAR SERVICE FOR COMPLAINT OF POWER STEERING. THEY DID NOT DO THE PROPER REPAIR CAUSING THE PROBLEM TO GET PROGRESSIVELY W 30 DAYS I HAD TO RETURN THE CAR SERVICE FOR COMPLAINT OF POWER STEERING. THEY DID NOT DO THE PROPER REPAIR CAUSING THE PROBLEM TO GET PROGRESSIVELY WORSE. TO ADD INSULT TO INJURY, I HAD TO TAKE THE CAR BACK TO SERVICE FOR THE SAME ISSUE AND OTHERS SEVERAL TIMES...TODAY THEY TELL ME THE POWER STEERING IS LEAKING AND THE REPAIR WILL COST 1150.00 OUT MY POCKET. I BELIEVE THEY KNOWINGLY DECEIVED ME AND DID NOT WANT THE COST OUT OF THEIR POCKET. THIS CAR SHOULD HAVE NEVER BEEN ALLOWED ON THE LOT FOR SALE W/O INSPECTION AND ANY NECESSARY REPAIRS. I WOULD NOT RECOMMEND MIDWEST KIA TO ANYONE LET ALONE EVER PURCHASED A NEW OR USED CAR FROM THEM EVER AGAIN!! I HAVE SINCE FILED A COMPLAINT AGAINST THIS DEALERSHIP More

JD was so nice and helpful in giving and finding information I needed. He was great to work with in every aspect! Was treated very nice by everyone, but JD was exceptional for his age. In fact, I information I needed. He was great to work with in every aspect! Was treated very nice by everyone, but JD was exceptional for his age. In fact, I had my mother work with him also, as I new he would be very patient with her. Great experience for both of us! More

Had so much fun at Midwest Kia. There is such an upbeat, and fun atmosphere. People are friendly and everyone seems happy. The music was great, even danced a bit! I would buy from them again and I spread t and fun atmosphere. People are friendly and everyone seems happy. The music was great, even danced a bit! I would buy from them again and I spread the word a lot. Love my KIA! More

Anthony and the sales team took care of me from the moment I stepped on the lot. They offered information that I needed and anticipated my concerns. They also allowed me to take my time working throu moment I stepped on the lot. They offered information that I needed and anticipated my concerns. They also allowed me to take my time working through the buying experience. After I made my purchase, Anthony & Gale continued to take great care of me and ensure my satisfaction. The second key was missing when I made the purchase, so Anthony ordered a new one; when I came to get it synchronized he also filled up my tank and washed my vehicle. I can't speak highly enough of the sales team and their attitudes. More