Midwest Kia

Oil change Great service manager on duty. Got my Sportage in and out very quickly. Very nice, friendly, proffessional young man. Appreciate the free snack and s Great service manager on duty. Got my Sportage in and out very quickly. Very nice, friendly, proffessional young man. Appreciate the free snack and soft drinks availabe plos a charging station. More

Great service The facility was very clean and friendly people. I brought in my 2015 Kia Soul for its regular maintenance service. My service advisor was Tanner Oakl The facility was very clean and friendly people. I brought in my 2015 Kia Soul for its regular maintenance service. My service advisor was Tanner Oakleaf. He was very knowledgeable and kept me updated on how the service was going on my vehicle. More

Bottom of the Barrell First, let me say, the Kia Optima is a great car. No complaints at all with the car. The dealership, however, is an entirely different story. I ch First, let me say, the Kia Optima is a great car. No complaints at all with the car. The dealership, however, is an entirely different story. I chose to lease a car from Midwest Kia. After signing all the paperwork, I had to wait a few days while they did a dealer trade for the car I had purchased. No big deal. They gave me a car off the lot, and less than two days of driving it, it died in the middle of the road...never to be started again. I called the dealership, and the only person to answer the phone was the girl at the front desk, who could do absolutely nothing to help me. She kept transferring me to different people in the dealership, and I got voicemail every time. I explained to her that I was in their car, in the middle of the road, unable to go anywhere. After nearly an hour, she was finally able to find someone to help me. They said they'd send a tow truck and another car that I could drive until I took delivery of my car. Tow truck came and went. Then, my new loaner car shows up. Only one guy. No way for him to get back to the office. I wasted an entire morning trying to make contact with someone at Kia who could help me, waiting for a tow truck and then getting a new loaner car. I later got a call that there was an error in my paperwork, and I needed to sign a new lease agreement. No big deal. Happy to do it. I asked if they could send someone to me at home or work, so I didn't have to waste 1+ hours of my day to make up for their mistake. Of course, they said. It took them nearly two weeks to finally get someone to bring me the new paperwork. One week before my first payment was to be due, I still had not received any paperwork (statement) from Kia. My trade in had also not been paid off. I called the dealership to determine what the issue was and to find out how I was supposed to make a payment and when I could expect my trade in to be paid off. Again, no one answers their phones. I left voicemails with four different individuals over a week-long period. Not one call back. I finally drove to the dealership on my lunch break and was again told that the new paperwork I had signed had an issue. I had to sign a third lease agreement. Kia had gotten a new GM during this period, and he was very apologetic and promised to help. He committed to making my first car payment as consolation and because I had yet to receive a statement w/ account info to make a payment against. Nearly three weeks pass, and still none of the issues are resolved. I called and talked to the GM again, who told me that my trade in would be paid off the very next day and that paperwork was on the way. Okay, great. After two days when my trade in had still not been paid off, I called back to talk to the new GM. I was informed that he was no longer with Midwest Kia. Given my history with the rest of the sales and finance staff at Midwest Kia, I opted to call the GM at Rusty Eck, who owns the Kia dealership as well. Talked to him and was assured it would be resolved soon. He was helpful, but as soon as he passed the responsibility back over to the folks at Kia, the same issues keep occurring. No resolution to issues, no one answering their phones, and no one returning voicemails. Fast forward to today. I have made two payments against the vehicle I traded in. I finally got a statement from Kia, so have also made a payment against the new car. My trade in was finally paid off less than one week ago, but I still have not been returned the difference in my trade after making two payments for nearly $650 total. My temporary tag expires in three days, and I still have not received a title from Kia, so I cannot register the new vehicle, which means I will have to go back to Kia (UGH!) to get another temporary tag while I wait for my title to arrive. But, hey. I did get someone to answer their phone today, so there's that... More

Great deal - great car! Big Al did us royal! Love the KIA Sorento - we will be their 'representative' for this car as there are currently NO KIA's in our area. But....there Big Al did us royal! Love the KIA Sorento - we will be their 'representative' for this car as there are currently NO KIA's in our area. But....there WILL be!! Thanks again for your patience and attention you showed for our concerns and our needs in a vehicle. Always their priority. Kudos!! More

Salesperson makes all the difference! Tony was so friendly and great! Fair price for a vehicle is the most important to me when shopping for a new car, but a close second is who I'm shopp Tony was so friendly and great! Fair price for a vehicle is the most important to me when shopping for a new car, but a close second is who I'm shopping with and Tony was a great fit and it made all the difference in my car-buying experience! More

Great Experience Midwest Kia did a great job for me. Greeted me at my car as I pulled in to the service lane. Took my order for what I wanted done, and directed me t Midwest Kia did a great job for me. Greeted me at my car as I pulled in to the service lane. Took my order for what I wanted done, and directed me to the waiting room. More

Bait and switch We looked at a van online, called the dealer to make sure it was there, before driving 1.5 hours- Sean told us it would be there. Sean could not be We looked at a van online, called the dealer to make sure it was there, before driving 1.5 hours- Sean told us it would be there. Sean could not be found to help us, & it was not there -- we were told 2 different stories. Edmund started to help us, but when we wouldn't buy the one sight unseen, Marcus took over. He tried to sell us a new one for way more than we could afford. He then said he could get us into a lower end new one for $25 over our payment limit. A 3rd man took over & gave us the runaround. When we called Marcus over to tell him about the better offer, it was conveniently unable to be worked out. We feel scammed! We left & will NEVER recommend this dealer! More

knowledgeable and courteous. Tanner was very knowledgeable and courteous. The waiting room was very comfortable seating with television and plenty snacks and drinks. Everyone was Tanner was very knowledgeable and courteous. The waiting room was very comfortable seating with television and plenty snacks and drinks. Everyone was friendly, and courteous. I spoke with Marcus on the showroom floor and he was helpful. Tanner took the keys to my car and drove it into the service bay for my car's first service, free of charge. More

Comfortable, quick and easy. Went in for an oil change. Their driver took us to a local shopping center where my wife shopped, as did I. They called when the service was done an Went in for an oil change. Their driver took us to a local shopping center where my wife shopped, as did I. They called when the service was done and also sent the driver to pick us up where he dropped us off. Went back our car with a new oil change and also a car wash. More

Great service and great personal. I always get great service and answers to my questions, that is why this is my second new car I have bought from Midwest KIA. If the service, quality I always get great service and answers to my questions, that is why this is my second new car I have bought from Midwest KIA. If the service, quality and personal were not of the quality, I would not be doing business with you. More