Midwest Kia

Not very satisfied with Midwest Kia in Wichita… I bought a car on Feb 27th for my Daughter and everything was going fine (so I thought)until we finally sat down with the Finance Manager(Gate Keeper). This w a car on Feb 27th for my Daughter and everything was going fine (so I thought)until we finally sat down with the Finance Manager(Gate Keeper). This was a joke!!! So, before we sat down with the Gate Keeper (Finance Manager), we of course meet with the salesman not the one who I had an appointment with(Timm) he never showed up, but Jovi help us. He was okay not the best, but he was okay, he spent a lot of time going back and forth between us and the Gate Keeper. I explained to Jovi that I needed to be at a certain price per month and I did not ask for anything extra no floor mats nothing, all I was needing is to be at the price I told him. We go through all the paper work with Jovi and I was trying to show my daughter how the process works and Jovi was able to get past me that the car only had one key, it wasn’t until we finally signed all the paper work and he handed me the key not key’s but key and I asked where is the other one and he said it only had one and he would try to get the other one from the prior owner which he did not. Now back to the Gate Keeper, we sat down in his office (my daughter and I) and I was declining everything he had to offer(you know the extra stuff they try to get you to buy) and you could see his attitude change and when we got to the GAP insurance and I declined it he said “It is Kansas Law that I need to get another person to verify that you don’t want it”. He went and got another Gate Keeper and he tried to sell us the GAP insurance and I once again declined and he left the room and the Gate Keeper we started with came back into the room and once again tried to sell us the GAP insurance and he pointed to the camera in the corner of his office and said “once again it is Kansas law to have a second person verify we don’t want the GAP insurance” and when I declined again he got upset. Now back to Jovi the salesman, remember I told him we needed to be at a certain price per month well that did not happen. I am not sure how the price changed from Jovi and when we sat down with the Gate Keeper it went up and now, I am paying more than what I wanted to. Yes, we could have walked away when the price was more than what we wanted but we live hours away from the dealership and it was getting late in the day, and we were crunched for time on getting a car. He also said he would call the prior owner by COB Friday March 7th and try to get the second key from him, and I have not heard from him I left messages for him to call me. I also asked him in prior conversations if he can’t get me the other key from the prior owner would they cover the cost of the key and I was told NO, Upper Management will not cover the cost. Remember I did not ask for anything when we bought the car, and I would think they would cover the cost but nope not a chance. Is the Upper Management that worried about achieving their numbers not just on selling cars but the financial piece? Does the Owner even know how the Gate Keeper is treating their customers when they decline to buy the extras. Does replacing a key break the bank? WELL DONE Midwest KIA and great job Gate Keeper, I hope it was worth losing a customer because I will never go back to your dealership again. More

The service department needs to be trained in customer service. There are multiple men who work in the service department who are very condescending and have no idea how to talk to an actual paying custom service. There are multiple men who work in the service department who are very condescending and have no idea how to talk to an actual paying customer. I don’t think they realize like they would not have a job if people were not purchasing cars from Kia. More

I bought a used car from Midwest Kia in September 2024. It is making a terrible metal on metal noise. When I called, they said the next available appointment is February 2025. I called Midtown Kia in Tulsa It is making a terrible metal on metal noise. When I called, they said the next available appointment is February 2025. I called Midtown Kia in Tulsa, OK and they told me emphatically not to drive it and to have it towed to them. I will be doing that in the morning. Midwest Kia lied when they told me they had my back on service for this car. They are NOT dependable. They DO NOT keep their word. I will NEVER do business with them again. More

Dropped my car off for a recall. Picked it up a week later. Three days after that, check engine light came on, code was misfire for cylinder 2. Took it in June 11th, explained that I Picked it up a week later. Three days after that, check engine light came on, code was misfire for cylinder 2. Took it in June 11th, explained that I switched coil packs 2 and 4 and the misfire stopped, but check engine light was still on. I waited without an update until July 6th before I went to get my car. Service writer said he was going to reach out. Said the tech test drove it several times and could not duplicate the problem. I drove it home, no problems. Next day the misfire returned. I found that I had mis-identified the cylinder. When I looked at the correct coil pack, I saw the problem immediately- see picture. One of the wires in coil pack 2 was partially pulled out. I pushed it back in and the problem was gone. Here's the worst part: I have a dash cam. It showed my car sat from the 11th to the 19th before the tech pulled it into his bay. He spent 5 minutes with his diagnostic tool inside the car, then popped the hood. He spent 4 minutes looking around the engine with a flashlight, occasionally wiggling things. Then he got back into the car for a few minutes, then did a 15 minute test drive. He parked the car and it did not move again until I picked it up 17 days later. He missed the loose wire(I would assume the tech knew which cylinder was #2), only drove it once, then they didn't contact me for 17 days. I wouldn't trust them to change my wiper blades. More

Big AL Holmes was a great salesman! He was honest and helped me get a car within my financial abilities! I will definitely go back if and when I need to purchase a new car!!! He was honest and helped me get a car within my financial abilities! I will definitely go back if and when I need to purchase a new car!!! More

I BOUGHT MY CAR ABOUT 6 WKS AGO. ALL THEY CARE ABOUT IS THE SALE AND NOTHING AFTER. I HAVE CONTACTED COUNTLESS PEOPLE AT THIS DEALERSHIP TO FIX THE ISSUE AND STILL HAVE NO RESOLUTION ALL THEY CARE ABOUT IS THE SALE AND NOTHING AFTER. I HAVE CONTACTED COUNTLESS PEOPLE AT THIS DEALERSHIP TO FIX THE ISSUE AND STILL HAVE NO RESOLUTION. I NEED THE FACTORY CODE TO RESET THE OUTDOOR KEY PAD WITH MY CODE. YOU WOULD THINK THIS WOULD BE SIMPLE BUT THEY JUST SENT ME TO FORD WHO WANTED TO CHARGE ME $75. I'VE BEEN IN CONTACT WITH ALYSSA SEVERAL TIMES AND SHE JUST KEEPS PUTTING ME OFF. CONNOR DOESN'T ANSWER HIS PHONE OR VOICEMAILS. THIS ISN'T AN ISSUE THAT I COMPLAINED ABOUT DAYS LATER, THIS WAS LITERALLY THE NEXT DAY! I ALSO NEEDED MY BUMPER REPAINTED WHICH THEY WANTED TO TOUCH UP, BUT I FOUGHT FOR THE WHOLE THING TO BE PAINTED AND IT DOESEN'T EVEN MATCH!! BEWARE...THIS PEOPLE ARE ONLY OUT FOR YOUR MONEY! More

Absolutely terrible experience. Came looking for a used 2018 Toyota Highlander XLE as shown on their website but it had been moved to another location for a test drive. No problem. Came looking for a used 2018 Toyota Highlander XLE as shown on their website but it had been moved to another location for a test drive. No problem. We were asked to call back in the morning to check availability for a test drive. I called this morning and spoke with Allysa who said it was still available and set up a test drive for me at 6pm. She informed me she wasn’t sure if it was back in their lot yet, she’d give me a call back asap to confirm. I waited about 4hrs with no response so I called again, spoke with Allysa who said she’d call me back in 15 minutes. I waited another hour with no response. I called again, spoke with Joshua (I believe was his name) who said that my test drive was never set up but he’d get me taken care of. He didn’t know if the car was in the lot yet but would call me back if it wasn’t. I showed up at 6pm for my test drive, the Highlander was NOT there. I’d had someone leave work early and drive an hour to care for my child just for this appointment. They told me they’d call me tomorrow when the Highlander was in their lot. What a waste of time and a place with multiple unprofessional salespeople. I’m HIGHLY disappointed. I asked not to be contacted. Though I need an SUV and wanted a Highlander XLE, was willing to buy TODAY, they missed out on $30k because of their unprofessionalism and inability to properly perform their jobs. I will never recommend Midwest Kia to anyone I know in the Wichita area looking to purchase. More

Started out buying a vehicle across state lines, and immediately had an issue come up. We figured ok no problem because there was a kia certified dealer super close to us. We figured the fix would be co immediately had an issue come up. We figured ok no problem because there was a kia certified dealer super close to us. We figured the fix would be covered under the manufacturer warranty, but our mistake was bringing it to Midwest Kia. Starting off, the tech was not honest about the report writing even after directly speaking with him, and him saying he was not sure of the cause but he "felt" this had to be the case. Got a lot of grief about getting the contact information for Kia Consumer Affairs. And kept being told that they looked everywhere for the part, but it was on back order nationwide. Fast forward 7 weeks later of having the Jenn Psaki of Kia Consumer Affairs saying he would circle back to us when he got answers, and Galian, the district rep, not willing to speak or hear us out, and Midwest Kia not even able to get us a loaner car for the time being. We ended up contacting the original dealership we bought it from in Oklahoma, to see what they could find...they found the part in 2 days...2 days!!! We ended up pulling the vehicle from Midwest Kia because we felt we were being taken advantage of . The only person who seemed to be on our side was Pat from the service dept. We will prob never buy Kia again, and def will never go back to Midwest Kia More

I purchased a vehicle from Midwest Kia in September 2022 and by January 2023 it kept dying when trying to drive it. I contacted dealer spoke to several people. Called from 8:00am to 5:30 and finally asked f and by January 2023 it kept dying when trying to drive it. I contacted dealer spoke to several people. Called from 8:00am to 5:30 and finally asked for the general manager. I was told he may be busy but I will give him your name and number. I’m so frustrated. I do not recommend purchasing a vehicle from this dealership unless you don’t mind walking to work. More

I'm very happy with my car. Manny Macias was very helpful through out the whole process. He was very thorough with my wants and needs. He didn't try to sell me anything I didn't Manny Macias was very helpful through out the whole process. He was very thorough with my wants and needs. He didn't try to sell me anything I didn't want, which is very important to me. He provided me a nice car until my car was ready to be picked up. He even made sure my car was thoroughly detailed before I picked it up. I would recommend Manny if you are wanting a stress free purchase, from the beginning to the end. Thank you Manny I couldn't had picked a better car. I absolutely love it. More