Midwest Automotive Connection

Recently purchased a used Lexus from this dealership. The beginning of the transaction was smooth and pleasant and John was patient while I was working through my financing. I live 2,000 miles away and The beginning of the transaction was smooth and pleasant and John was patient while I was working through my financing. I live 2,000 miles away and did what I thought was a thorough check of the car's history and current condition. The video chat I had with John appeared to show no distinct flaws. I specifically asked John about rust and was told it was clean and nothing alarming stood out during the video chat. I flew into Cincinnati to drive the car home and in preparation for my drive, I purchased 2 new tires to go along side 2 other identical new tires which they had already installed. Two+ hours into my drive home, I had a blowout on one of the tires I purchased. This was quite alarming as might be expected. After installing the donut spare, I drove another 15 minutes to a gas station where I discovered that the remaining 3 tires were inflated to 60psi!!! I called the dealership and asked if I could get a refund on just the one tire that had a blowout. I was told that they would not refund me and that my only option was to drive 2+ hours back to the dealership on a donut that is rated for only 60 miles and then wait for one or two days to get the tire warrantied. As I was on a tight schedule and as it was risky to drive the donut that distance, this was a completely unreasonable request on their part for something that was clearly their fault. I was also shocked to discover additional damage to the car that was not disclosed to me despite my continual asking, such as a hack job fix of the passenger side mirror. That was kept skillfully hidden from me during the video chat. I was also shocked to discover that there was indeed quite a bit of rust on the undercarriage of the vehicle after being told there was not. I understand that there is a degree of responsibility that falls on myself, despite the due diligence I performed prior to the purchase. This, however, rises to a degree of deception and lack of responsibility on their part that is simply not acceptable and which needs to be brought to light for the sake of others who may be considering doing business with this dealership. More

Awesome This company had amazing sales people who were very helpful and had patience with me and showed me many cars that I was interested in! This company had amazing sales people who were very helpful and had patience with me and showed me many cars that I was interested in! More

great prices This place has excellent prices. I live in florida and did a search for 1000 miles on a Ford fusion. Midwest Automotive connection had the best price This place has excellent prices. I live in florida and did a search for 1000 miles on a Ford fusion. Midwest Automotive connection had the best price beating all other competitors by almost 1200 dollars. My salesperson was excellent as well. Very happy !!!!!!! More

Unfortunate I was interested in a vehicle advertised on the website of the dealership. I was ignored and dismissed by 2 sales reps. Morgan was very nice and inf I was interested in a vehicle advertised on the website of the dealership. I was ignored and dismissed by 2 sales reps. Morgan was very nice and informative initially. After sending an initiation text, I responded and never heard back from Morgan. No acknowledgement that she received my messages or answers to my questions. I dismissed it assuming she was busy. I called the dealership and got Kelley. He also was helpful and a little pushy initially. I expected it from a sales rep, this isn't my first time. After completing the credit application that Kelley eagerly stressed. I never heard back from him. I called the dealership asking for answers, didn't talk to Kelley but later got a text from him. Still no answers to my questions but instead excuses. I expressed my frustration with getting answers and help as I would be traveling over 2 hours to purchase the car. He clearly was unconcerned. I have kept the record of his response. It was the most disrespectful response Ive ever received. Ive been in contact with countless dealerships and never so turned off. The message was full of excuses and arrogant remarks. Still no answers and now no purchase because I refuse to spend my coins and be disrespected. More

wonderful spoke with a gentlemen name Kelly, wonderful customer service very helpful and took his time with me to help me look for the right car! spoke with a gentlemen name Kelly, wonderful customer service very helpful and took his time with me to help me look for the right car! More

Excllent experience Kelly Davis got us the payment we needed, answered any questions we had and overall a great experience! He got us a warranty and did better than the o Kelly Davis got us the payment we needed, answered any questions we had and overall a great experience! He got us a warranty and did better than the other dealerships that we were looking at for the same car we got here. Super friendly and great to work with. More