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Midwest Auto Store

Florence, KY

Overview
Reviews
Vehicles
1.9
87 Reviews
Call Dealership (859) 372-0600
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166 Weaver Rd

Florence, KY

41042

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Showing 87 reviews

April 12, 2022

Johnny Lee is a really easy person to deal with. Very knowledgeable! I would definitely buy another car from him. More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Lee
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April 08, 2022

Let me tell you Johnny Lee, helped me out tremendously absolutely great service I am flabbergasted about how great I was treated at the dealership I will be back and I will tell everyone to go to Johnny! More

by dil
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Lee
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March 13, 2022

The sales rep I worked with was concise and quick about helping me to find a vehicle to meet my criteria. He also took me straight to the vehicles instead or marching me around and didn't try to up sale m More

by p.k.edwards43
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lewis
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March 10, 2022

Johnny Lee was greatly to work with, everyone in the facility were knowledgeable and a pleasure to work with. More

by Raymiejohn3rd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Lee
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March 02, 2022

They try to charge me $600 for cleaning out the car which is half the price of what they wanted for the truck you got to be crazy it doesn't cost $600 to wash your car More

by DAVIDNAIL48
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
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Mar 04, 2022 -

Midwest Auto Store responded

David, Come on lets make sure that you know that every dealer has a DOC and title processing fee and we have one as well and it is disclosed on every website that we advertise. It is the nature of doing business nowadays, especially with profit margins so limited. This fee take care of many administrative related items such as carfax report, title work systems, admin tasks and it is reality. We are sorry that you did understand that, it is not a cleaning fee

February 19, 2022

Never got an email, call or anything back from them, very terrible business ethics if you ask me. More

by Sllim_86
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None
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Mar 04, 2022 -

Midwest Auto Store responded

We are so sorry that we did not reach back to you quickly. We have been struggling with labor shortages and been slammed with hundreds of call, emails, messages daily. we are working to add more people and training. We are doing everything we can to improve every customer's experience

February 19, 2022

This place was horrible. I talked to JR and was told there was no damage to the 2 cars I was looking at. He didn’t show up and both cars had rotten interior, smelled like a s More

by Shonna.riedellshonna
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JR and Johnny
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Mar 04, 2022 -

Midwest Auto Store responded

Shonna, we are sorry you did not like the cars. Please understand that every vehicle is priced according to miles, market and condition. aLL DEALERS like any other businesses are struggling with car shortages, PEOPLE shortages, PARTS delays, and CRAZY car prices. we may not have cleaned them well but typically we make sure all in great condition before leaving if sold. The two vehicles that you looked at were 7-8K range which is kind rougher we that money used to buy 8 months ago. Our vehicles were listed about 2K below market because of the condition. sorry for not meeting your higher expectation

Mar 04, 2022 -

Midwest Auto Store responded

Shonna, we are sorry you did not like the cars. Please understand that every vehicle is priced according to miles, market and condition. aLL DEALERS like any other businesses are struggling with car shortages, PEOPLE shortages, PARTS delays, and CRAZY car prices. we may not have cleaned them well but typically we make sure all in great condition before leaving if sold. The two vehicles that you looked at were 7-8K range which is kind rougher we that money used to buy 8 months ago. Our vehicles were listed about 2K below market because of the condition. sorry for not meeting your higher expectation

February 05, 2022

I went to the dealership to look at a Mercedes listed on their website. I found the car and several others I was interested in. I had a $9000 down payment and was ready to deal. I waited around for about 20 More

by throbs22
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
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Mar 04, 2022 -

Midwest Auto Store responded

We are so sorry that we missed you. We are like the rest of car dealers very slammed and short handed especially closer to the weekend and look like our sales people have missed. We normally monitor the lot but with 400 cars and 3 acres of lot, we truly apologize for not addressing you

June 02, 2021

Called back like I was ask to waiting on a truck come in and the guy was rude about it why post pics about trucks you don’t even have in yet More

by Kevtur.kt
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales
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May 01, 2021

They seemed unwilling to deal, were not too familiar with their stock, or anything about the cars they did have. Wasn't very impressed with their desire to sell a car or help us. More

by BAR121148
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember
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