Midway Nissan

Until recently, I had not been to Midway Nissan in quite some time as I have not received quality service since the purchase of my vehicle from them in 2010. I went to this location for service a few times some time as I have not received quality service since the purchase of my vehicle from them in 2010. I went to this location for service a few times but the staff was usually not very helpful and the quality of service never seemed quite up to par. Over the last year or more I have been taking my car to another NIssan dealership much further than the few miles away that Midway is to me simply because the customer service and quality of their work is very good. I received a complimentary Oil Change and vehicle inspection coupon two weeks ago and decided to give it a try. It was also the perfect opportunity to give them a fair chance in the event the customer service and the quality of their work had improved. With that being said, I scheduled an appointment for the following day to include an oil change, a full inspection and a car wash. I felt good about giving them another try and the possibility of them having improved as they are so close to me when I need service. I showed up to my appointment ten minutes before my scheduled time, was told the guys were still at lunch and was asked to wait in the lobby waiting area. I sat in the Lobby from 1pm - 2:35 waiting for a service I was expecting to be 30-45 minutes max. Once my car was finished I get a phone call and it was the service advisor who took my keys and asked me to wait in the lobby. He asks where I am and when I tell him that I am in the lobby he tells me my car is ready and near the curb. I walk out to find him and my car and then he tells me I need to go back into the lobby to the cashier so we walk back into the lobby he just called me out of. I follow him to the counter, he drops off the paperwork and he leaves. I stand at the counter waiting until the female asks for a signature, hands me my copy and says I'm done. I ask if owe anything and if I get my vehicle report and was told I owed nothing as it was a coupon and there was no report. I have received a sort of "service report" from this location in the past and each time I go to my current Nissan dealership, I never leave without a service representative going over that with me and giving me a copy for my records. Upon leaving the lobby to find my car I notice immediately my car was not washed, even though I checked the specific box for a car wash when scheduling my appointment. I thought it was not enough to be bothered as my experience was becoming reminiscent of past service appointments so I got in my car and headed home. Once I was home I didn't have much to do so my car was parked in my drive way the rest of the evening until the following morning. I went to work and notice when I get home after work that I had leaked oil onto my driveway. I made a couple phone calls to Midway that evening and the following morning and was referred to a couple different people. First a service rep who never answered the phone and then I left a voice mail message for the service manager to call me. The following morning I have my car taken to a local garage to have it looked at and as we are inspecting the hood I also notice none of the fluids are topped off and I assumed that was something that was part of the inspection and oil change as it is always done where I take my car to now. Once my car is taken into the garage and inspected the mechanic tells me when the oil was changed, they never replaced the gasket(s) when plugging the drain. They drain the oil, replace the gasket(s) and complete a new oil change and all was well upon leaving the local garage. I called the service manager again and left another message to which she (Lisa Wylie) replied the following day while I was at work and she left a message. I returned her call that afternoon on my break, which was four days ago, and have yet to hear from anyone since then. Did I expect too much considering I was using a coupon for a Complimentary Oil Change and Inspection? More

Came to Midway Nissan because I was interested in purchasing a Nissan Pathfinder. I was helped by Ryan who actually made buying a car a way better experience and gave me hope that if I ever want to p purchasing a Nissan Pathfinder. I was helped by Ryan who actually made buying a car a way better experience and gave me hope that if I ever want to purchase a vehicle again it won't be a horrible experience. Ryan was very honest and straight forward didn't give me false hope. I did leave with a brand new 2013 Nissan Altima, though this wasn't the vehicle I came to purchase, I am very happy with it. I would totally recommend anyone looking to buy a new vehicle to one but a Nissan and two go Midway Nissan to purchase your new car, and make sure you ask for Ryan. More

As soon as I pulled in I had someone there to help me! I was greeted by Matt P. He was great! It was my first time purchasing a car and he helped me a lot. He explained the whole buying process to me which was greeted by Matt P. He was great! It was my first time purchasing a car and he helped me a lot. He explained the whole buying process to me which was good because I didn't have much knowledge when I went. He definitely was a big help and met my financial needs. I will definitely be going back in the future when I'm ready to get a new car! More

Amazing service! I would highly recommend this dealership to family and friends. The customer service I received was exceptional and I will spread the word to family and friends. The customer service I received was exceptional and I will spread the word More

Staff were amazing and professional. I had a great experience and would recommended dealership said everyone if they're looking for a car. Thank you experience and would recommended dealership said everyone if they're looking for a car. Thank you More

Visited this dealership two times to trade in my Nissan Titan and didn't have any luck - until we worked with Matt! Luckily, Matt was able to help us trade in our Titan for a more economical vehicle that m Titan and didn't have any luck - until we worked with Matt! Luckily, Matt was able to help us trade in our Titan for a more economical vehicle that met our current lifestyle needs. I was happy that he listened to the features that mattered in our purchasing decisions and brought us a beautiful 2013 Altima that was exactly what we wanted. Matt and Jo worked together to get us out of the dealership in a reasonable time. Matt even brought us Panda Express while we waited! We were so happy with our experience, thanks to Matt, that we traded in our other vehicle for a 2013 Maxima the next week. Make sure to ask for Matt if you want to work with someone who gives the best customer service we've experienced at any dealership. More

Awesome group of people from sales to finance. Staff is awesome, friendly and helpful. I will continue to purchase my vehicles at Midway Nissan as well as refer my friends and family. James Coburn my sale awesome, friendly and helpful. I will continue to purchase my vehicles at Midway Nissan as well as refer my friends and family. James Coburn my salesperson is very knowledgeable and went the extra mile to make sure I was satisfied with my purchase. More

It was my first time buying a new car and I was very thankful to have found them everyone was helful and answered all my questions I would deffinately recomend midway Nissan thankful to have found them everyone was helful and answered all my questions I would deffinately recomend midway Nissan More

This whole experience was great, and PURELY for the fact that Justin Strohl assisted me. There were two associates there that almost made me walk away completely because of their bad attitudes. Other than that Justin Strohl assisted me. There were two associates there that almost made me walk away completely because of their bad attitudes. Other than that, It was a great experience. Justin Strohl got me to purchase and because of him, my two other brothers purchased. Justin kept it professional from the time I first stepped foot into the dealership until the time I drove off in my brand new car! Definitely a VALUABLE asset to the company. More

Alex made the experience worth the wait when waiting for approval. I would highly recommend Midway Nissan to any and everyone who ask about our vehicle and our experience. Please keep up the excellent custo approval. I would highly recommend Midway Nissan to any and everyone who ask about our vehicle and our experience. Please keep up the excellent customer service. Thank you Midway Nissan. From the Locke Family. More