Midway Chevrolet - Service Center

Cesar is great always provides quality service and comes through wihat is promised Great team and service manager did a great job making sure I was taken care of through wihat is promised Great team and service manager did a great job making sure I was taken care of More

Customer service is terrible. May car came out dirty and smelled. They didn't do any inspections they just did the service. So they missed an opportunity to upscale. It has taken May car came out dirty and smelled. They didn't do any inspections they just did the service. So they missed an opportunity to upscale. It has taken upwards to an hour for an oil change. Which is all they did. More

deceptive acts are done here I found out after i purchased an $80k brand new truck that it had an axel replacement that eas never disclosed to me until 3 days after I left dealer with vehicle. I got purchased an $80k brand new truck that it had an axel replacement that eas never disclosed to me until 3 days after I left dealer with vehicle. I got a call from service department asking me to bring truck in for a moment because they missed a check box in order to be paid for the warranty claim More

UPDATE to below: First let me note that Brian in Fleet services is amazing and explained everything like an advisor should. If I would have dealt with him from the beginning my experience may have been di services is amazing and explained everything like an advisor should. If I would have dealt with him from the beginning my experience may have been different. But my views are still the same on Cesar and Jon, since I wrote a review I was told they are no longer servicing my vehicle which is fine with me because I don't trust either of them to work on my vehicle. If you don't want negative reviews, maybe learn better customer service. If I could give them a negative review, I would. Their service department is terrible. They have technicians who have no idea what they are doing. I brought my truck in a week ago for transmission issues, they advised no transmission issues just needed new ball joints. Not even a week later, my trucks transmission keeps slipping. Eventually it gets so bad that I barely make it home. I had lights on the dash stating the transmission was hot (I had that same issue when I brought it in the first time) so I let it cool down and brought it back to the dealership, barely making it there also now the check engine light is on. The service advisor Cesar calls me to tell me that they looked at my truck and ran the codes and advised I needed new battery cables. So I asked why did I not need new battery cables a week ago when I brought it in? He advised because last time we fixed half your transmission and that code never showed. I said back up last time you fixed half the transmission? I was never told that, I was told it was for the ball joints.. he starts stuttering stating he needs to check the paperwork, why wouldn't you look at all the paperwork first before contacting the customer? After checking the paperwork he says actually yes it looks like we replaced the control arms. I said to be honest you just told me two different things and now you are telling me something completely different from the last service advisor so at this point I don't trust anything you are telling me. I told them to have their manager call me. Jon Cady the service manager calls me to go over everything and apologize that there was miscommunication between the service advisor and techs and he can understand why I wouldn't trust what I was being told. He then explained everything again and stated he stands by his technicians diagnostic and that in order for them to even look at the transmission I would need to have the battery cables fixed first which would be $750.. what a scam. The manager told me if I don't like or agree with the diagnostic then I can take it somewhere else. And he was so kind enough to waive the diagnostic fee for me. HAHA what a joke of a dealership. Also my dad called them and they could not explain why the battery cables needed replaced. They are also terrible with communication, if you call them good luck on getting a call back. More

Service charges are ABSOLUTELY ridiculous. $195 diagnostic fee, $185 hr labor and NOTHING is disclosed until they have your keys and car. I thought there is a standard estimate of hours to $195 diagnostic fee, $185 hr labor and NOTHING is disclosed until they have your keys and car. I thought there is a standard estimate of hours to repair something - maybe I'm wrong The issue is a well known Chevy issue on 2016 - 2019 Malibus. Seems like they could, at minimum, acknowledge it's known issue and give an estimate for that fix. No shuttle service - not disclosed. If it weren't so shocking I'd have thought they were kidding. But the jokes on me for even thinking they'd be reasonable. I took my car back and went to a repair shop. The cost to fully repair was about the same as Midway's diagnostic fee. Just ridiculous. Ugh! More