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Midway Chevrolet - Service Center

Phoenix, AZ

3.7
218 Reviews

218 Reviews of Midway Chevrolet - Service Center

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August 09, 2024

Very helpful quick and convenient made my day alone easier. Great customer service and all with a smile More

by POTITOJOSEPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Doeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Young-Coss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanne Mikesh, Keith Billings, Ricky Venrella
August 09, 2024

Devin Was fast, friendly, and professional. Very comfortable, waiting area and fast Wi-Fi if you decide to wait. More

by RWKITSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
August 09, 2024

Cesar is great always provides quality service and comes through wihat is promised Great team and service manager did a great job making sure I was taken care of More

by TMRIVERA00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
August 08, 2024

Customer service is terrible. May car came out dirty and smelled. They didn't do any inspections they just did the service. So they missed an opportunity to upscale. It has taken More

by RICARDO.COSS1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Doeden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Billings
August 08, 2024

Service handled next day appointment with ease, provided accurate estiment on dollars and time frame....followed up with superior service. More

by ANDERSON11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Aug 08, 2024 -

Midway Chevrolet responded

Hi Anderson, thank you for sharing your positive experience with us! We're thrilled to hear that our team was able to provide you with excellent service and meet your expectations. We appreciate your feedback and look forward to serving you again in the future.

August 08, 2024

deceptive acts are done here I found out after i purchased an $80k brand new truck that it had an axel replacement that eas never disclosed to me until 3 days after I left dealer with vehicle. I got More

by JIMFARMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Doeden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arek Ayk Seropyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Ventrella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Billings, Ricky Venrella
June 15, 2024

I scheduled my appointment earlier in the week told them I need my truck for work so needs to be a Saturday made the appointment got it there early. Then called and said we didn’t even look at it we need to More

by timjames081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Jun 21, 2024 -

Midway Chevrolet responded

Thank you for contacting Midway Chevrolet regarding your recent service experience. We sincerely apologize for the inconvenience and frustration caused by the missed appointment and lack of clear communication from our service department. To regain your trust and ensure a positive experience in the future, we would like to connect you with Jon Cady, our Service Manager. Jon can be reached directly at 602-760-3409. We value your business and hope to demonstrate our commitment to exceptional service in the future.

April 17, 2024

UPDATE to below: First let me note that Brian in Fleet services is amazing and explained everything like an advisor should. If I would have dealt with him from the beginning my experience may have been di More

by Lex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar, Jon Cady
February 26, 2024

Service charges are ABSOLUTELY ridiculous. $195 diagnostic fee, $185 hr labor and NOTHING is disclosed until they have your keys and car. I thought there is a standard estimate of hours to More

by Teresa E.
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar
February 16, 2024

We are extremely unhappy with Midway Chevrolet customer service, communication, and rectification of issue. Dropped off our vehicle for inspection/quote in the morning. Got a call in the afternoon with the More

by AZguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon and Devon
Feb 20, 2024 -

Midway Chevrolet responded

We’d like the opportunity to speak with you your experience so we can address your concerns. We are unable to identify you by this screenname to reach out directly so please contact Jon Cady, our Service Manager, at 602-760-3409, at your earliest convenience.

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