Midway Chevrolet - Service Center

Horrible service center rather take it to a quick lube Horrible service. 2 hour oil change. Come on its not rocket science. No one greeted me when I arrived. Had to get out of my car and track an service e Horrible service. 2 hour oil change. Come on its not rocket science. No one greeted me when I arrived. Had to get out of my car and track an service employee down. Car sat for twenty minutes in the service bay before even taken back to get worked on. The service department was empty as well two people in the waiting area not a single car waiting in service bay. Nothing but excuses as to why an oil change takes two hours. Except the responsibility midway you guys suck... More

CON ARTISTS!!!!! Their service department is horrible!!! They have no customer service what so ever!!! We bought 2 brand new Sonics and have had nothing but problems. Their service department is horrible!!! They have no customer service what so ever!!! We bought 2 brand new Sonics and have had nothing but problems. They like to act like they have never heard of anyone having these same issues and want us to pay to fix them!!! Google chevy sonic and read about all of these issues people are having!!!! F*** CHEVY!!!!! More

Poor customer service I was in over 1 month ago and requested my cars ignition recall issue be fixed. was told the parts had to be ordered. and it would be 2-3 weeks and th I was in over 1 month ago and requested my cars ignition recall issue be fixed. was told the parts had to be ordered. and it would be 2-3 weeks and they would call me to set up an appointment. one month later I call to inquire, had to leave a message for a service adviser to get back to me. That was 4 days ago and have not heard anything. VERY POOR customer Service. I am driving around with a potentially fatal recall problem and Midway does not care. I keep getting letters from Chevy to fix my car, but how can I when my dealership is so lacking. More

Service Department Fail I called the Dealer and spoke to a service adviser last week. I needed a mechanic that was certified to work on the Chevy Volt. I was "told" that th I called the Dealer and spoke to a service adviser last week. I needed a mechanic that was certified to work on the Chevy Volt. I was "told" that they had two certified Volt techs and I was on the schedule for Saturday with one of them at 9am. Sooo, Saturday at 8:50 I pulled into the Service Bay. Greeting was friendly enough. The SA took my info, looked up the VIN and then went to his computer. Guess what? No Volt tech working today. No solutions offered. I left and called the Dealership from my car to speak to the GM or Service Manager. Left a message. No call back on Saturday. No call back on Monday. Tuesday morning I call back. I get to leave another message now it is 2 in the afternoon and guess what? NO CALL. I am sure that this is not the experience that Warren Buffett thought he was signing up for when he purchased Van Tuyl! More

I recently needed to have the air conditioning repaired as well as the CD player replaced in my Tahoe and I chose to have Midway Chevrolet do the work. They've done work for me in the past. Andrew Clelan as well as the CD player replaced in my Tahoe and I chose to have Midway Chevrolet do the work. They've done work for me in the past. Andrew Cleland was my service adviser this time. I had the air conditioning fixed one day and then the CD player work done another day. Each time I left my vehicle over night so I had Midway's shuttle service take me home, then return me to the dealership the next day. My air conditioning is cooling now like it should.....just in time for our summer warm-up and my CD player works like new. Of course it should since it is new. It hadn't worked for so long I'd forgotten how nice it was to have a CD player. Andrew was friendly, polite and good to work with. He followed through with phone calls and e-mails just as he said that he would. I don't know what all had to be done to repair the air conditioning or CD player but things work again like they should so the technicians must have done a good job. I'd also like to say that the shuttle drivers were polite, punctual and careful. It would have been difficult if Midway didn't have their shuttle service. All and all I have been pleased with the service performed by Midway Chevrolet. All of the people whom I have had contact with have been professional and if I need any further service work done I will give Midway a call. More

I brought my 2012 Chevrolet Avalanche in to get it looked at; I purchased it at Freeway Chevrolet and usually did all of my vehicle services at that particular dealer. Due to the fact that I moved to Carefre at; I purchased it at Freeway Chevrolet and usually did all of my vehicle services at that particular dealer. Due to the fact that I moved to Carefree AZ area, I was not able to drive that far for vehicle service and was referred to Midway Chevrolet because I was informed they provided excellent service like the last dealer I use to go to. I met Sam, he greeted me and I told him I was due to go out of town soon on assignment and wanted my vehicle looked at because the alternator went out. Considering the vehicle was brand new, Sam did research and found the vehicle was under warranty. Although you have to always be prepared to pay for some repairs; I was at least glad the service was under warranty so I thank Midway's service department for really doing their job with honesty, integrity, and loyalty. I am a female who knows nothing about cars; repairs, specs etc. So considering the efficiency of the service team, I was impressed. I do appreciate the fact that I was able to have my vehicle serviced and will always come back to Midway for service soon....in fact I am coming back Monday for other issues/repairs and will be working with John this time. Thank you Sam and Midway for your service. More

I received good service from the salesperson, but that is where it ended. Every person and department I have attempted to work with from that point on has been unresponsive to requests for information and/or where it ended. Every person and department I have attempted to work with from that point on has been unresponsive to requests for information and/or service. This includes Financing, Service, Registration/Title and Parts/Accessories. One person even left me a voice mail 5 weeks after my purchase, asking if I was still interested in buying a car! Voice mails to not get returned, offices are closed during posted business hours, individuals do not call with information they state they are going to provide. Big thumbs down! If I had know this is how customers are treated after contracts are signed, I never would have even step foot onto the car lot! More

I own my own business and I know how important positive feedback is for a company's image. We appreciate it when we get it, so I want to "pay it forward". I have had a terrific experience with the Midway P feedback is for a company's image. We appreciate it when we get it, so I want to "pay it forward". I have had a terrific experience with the Midway Performance Team at Midway Chevrolet. They have been unrelenting with my quest to optimize my 2010 Camaro SS to the point where I have now won 3 awards for their expert advice and dedication. Rick, Matt, Jason, and Joe have shown great customer care with me and I anticipate working with them for many years! More