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218 Reviews of Midway Chevrolet - Service Center
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March 28, 2018
friendly, relaxing, comfortable and with ease. the service i had was beyond any thoughts that i had going into this purchase. the people were friendly nice and made me feel, not like a customer, bu the service i had was beyond any thoughts that i had going into this purchase. the people were friendly nice and made me feel, not like a customer, but as a friend who was getting a stellar deal on a stellar car!!!! More
by kristin.white67
Employees Worked With
Courvoisier Gipson
March 24, 2018
GM does not honor their warranties Do not buy a GM car. They do not honor their warranties. (trying to make this review as least emotional as possible as we are devastated with a broken Do not buy a GM car. They do not honor their warranties. (trying to make this review as least emotional as possible as we are devastated with a broken car) We bought a 2012 Chevy equinox which started experiencing engine problems and high oil consumption right around 80,000 miles. Soon after we started experiencing the problem we received a letter in the mail stating that if we had high oil consumption it was likely due to piston ring wear. GM stated in their letter that the piston rings would need to be replaced and the cost was covered by GM. We performed the oil consumption test, which costed us money out of pocket, to find out that the Equinox was losing oil faster than normal and was most likely due to the piston ring problem. The dealership said GM would cover and to bring the vehicle in. We drop the car off at the dealership and were offered a rental. They didn’t have the kind of vehicle we needed but we accepted it anyway because a vehicle is better than no vehicle. GM states that they needed to order the parts and would be coming from Michigan and LA so would take a couple days to get there. The parts get here after a while and then all of a sudden we get a call from the Midway Chevrolet on Bell Rd in Phoenix stating that the repair would not be covered due to engine sludge. They stated that the engine sludge was due to poor oil maintenance. We looked up the most common causes of engine sludge (15 different websites) and oil maintenance was one of them but we also found that engine sludge can also be caused by worn piston rings, which is the exact reason for the letter GM sent. We told the dealership that we have our own oil maintenance records and had actually been getting all of our scheduled oil changes at the same dealership we bought the car at (we never missed one). The dealership then stated because the previous driver that didn’t get regular oil changes. We asked them how they knew that the lack of oil maintenance originally created the problem and not the piston ring problem. They didn’t have an answer for that. They literally had the entire engine disassembled waiting for the parts from LA and Michigan and once they found out it wasn’t covered, told us that they wouldn’t put the new piston rings in, even though they are known to be bad. But, since they think it was lack of oil maintenance, they didn’t put the rings in and said they were putting the engine back together. We can’t believe that GM would send us out on the road knowing we have bad piston rings. The bad piston rings were the whole reason for the letter. Why would you not repair something you know is a bad product? Regardless if there was engine sludge or not, GM should at least repair the piston rings as stated in their letter. We are still within the 7 years or 120,000 mile warranty and have plenty of time before it runs out. We will be posting this review everywhere we can find until this matter is resolved. Thank you for reading and hopefully you don’t end up in the same situation as us. More
by Erick C
Employees Worked With
Dragon
March 20, 2018
I had a issue with a sensor and did not expect this service. My car had to be left overnight for repairs Brad took care of everything even got me an Uber home and back for free thanks. My car had to be left overnight for repairs Brad took care of everything even got me an Uber home and back for free thanks. More
by Nate S
Employees Worked With
Brad Hallock
March 09, 2018
Everything that was needed was done on time and well. Everything that was needed was done to my 2014 camaro on time and well. Fixed the key sticking problem. Brad was friendly and listened to my concerns. Everything that was needed was done to my 2014 camaro on time and well. Fixed the key sticking problem. Brad was friendly and listened to my concerns. More
by B52stevens
Employees Worked With
Brad Hallock
January 30, 2018
Great Experience I have recommended Midway to friends already. They are excellent providers in the service arena and their attention to detail is amazing. I have not I have recommended Midway to friends already. They are excellent providers in the service arena and their attention to detail is amazing. I have not had a bad experience yet. Very attentive personnel, and very generous wait room that provides complimentary beverage and yummy popcorn. I felt very well cared for. More
by Carolyn Hilpp
Employees Worked With
Daniel Castillo
January 03, 2018
great customer service GREAT SERVICE, work was done well in a timely manner, even on a busy day, very impressed with tech redoing billing to take coupon on phone, thank you GREAT SERVICE, work was done well in a timely manner, even on a busy day, very impressed with tech redoing billing to take coupon on phone, thank you Brad More
by TAHOE
Employees Worked With
Brad Hallock
December 03, 2017
Oil changer Very efficient and the customer service was excellent. It was a very busy day when i was there and thay still had time to be efficient and friendly. Very efficient and the customer service was excellent. It was a very busy day when i was there and thay still had time to be efficient and friendly. More
by Patricia Bartlett
Employees Worked With
Hector Muro
October 17, 2017
My service was fast My service rep, Hugh Abbott, gave me a time that my service would take and kept me informed so I was not sitting there wondering when it would be done My service rep, Hugh Abbott, gave me a time that my service would take and kept me informed so I was not sitting there wondering when it would be done. My truck was back on time and I was on my way. I like this dealership because they stand behind their service department. I know when I go to my service guy-he will tell me just what is happening with my truck. More
by Bea Hill
Employees Worked With
Hugh Abbott
October 16, 2017
Extraordinary Service Department Midway Chevrolet is an attractive, modern dealership conveniently located. These are positive attributes for sure, but the overwhelming strong point o Midway Chevrolet is an attractive, modern dealership conveniently located. These are positive attributes for sure, but the overwhelming strong point of this place is its service department. You can buy a pretty new car anywhere. Getting top-notch, accurate and reasonably-priced service is another thing altogether. Considering that you're likely to see much more of the service side than the sales side of any dealership, it would be advisable to select a dealership on that basis. After 50 years of buying cars and having them serviced, I'm comfortable in recommending Midway Chevrolet without reservation. Special commendation to Hugh Abbott, whose skill and demeanor make him the best service advisor I've ever encountered. More
by Harold Cole
Employees Worked With
Hugh Abbott
October 05, 2017
Brad and I have been thru 3 Corvettes, BRAD HOLLOCK is one of the most courteous, considerate, professionals in the Phoenix Arizona auto industry. Brad is always ready to access the auto se BRAD HOLLOCK is one of the most courteous, considerate, professionals in the Phoenix Arizona auto industry. Brad is always ready to access the auto service problem and needs and then insure that the issue is promptly addressed in a timely manner. I trust "my baby" (C-7 Corvette Sting Ray) in the care of Brad and the entire Midway Chevrolet Service Team. I Highly Recommend Midway. I have been going to Midway Chevrolet for nearly ten (10) years, with NO regrets. More
by WXC
Employees Worked With
DRAGAN PERIKIC, Brad Hallock
