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216 Reviews of Midway Chevrolet - Service Center
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August 01, 2018
Honest Great Experience Daniel, Did a fantastic job as a service writer. Very attentive to my problem, sloved my problem. Very friendly personality. This is my favorite d Daniel, Did a fantastic job as a service writer. Very attentive to my problem, sloved my problem. Very friendly personality. This is my favorite dealership. I highly recommend! More
by Israel Isaiah
Employees Worked With
Daniel Castillo
July 08, 2018
Awesome to say the least also girls at rental were great Hugh great girls in the rental office were awesome also the girls that set my phone appointment were great the service advisor was great rental office Hugh great girls in the rental office were awesome also the girls that set my phone appointment were great the service advisor was great rental office was awesome thank you More
by Hotmama
Employees Worked With
Hugh Abbott
July 06, 2018
Helpful, professional I get my car serviced here at midway Chevrolet. I always feel like I get the best service and best professional help. I have had nothing but great exp I get my car serviced here at midway Chevrolet. I always feel like I get the best service and best professional help. I have had nothing but great experiences with Hugo he is very helpful and does his job in a very professional manner. If I have a problem he will listen and do everything in his power to make sure the job gets done right . If i am not satisfied or the job doesn’t get done correctly he will make sure the situation is handled correctly and it gets done correctly. More
by G1620
Employees Worked With
Hugo Sanchez
July 02, 2018
True professional Many years and quite few cars later Hugh is a true professional and overall nice guy who cares about the customer and their needs. Excellent! Many years and quite few cars later Hugh is a true professional and overall nice guy who cares about the customer and their needs. Excellent! More
by Frank
Employees Worked With
Hugh Abbott
May 16, 2018
The service department is awesome, helpful and employees are so respectful. The experience I had with your service people was outstanding and one that I I went home and shared with my helpful and employees are so respectful. The experience I had with your service people was outstanding and one that I I went home and shared with my neighbors and family. More
by abbita12
Employees Worked With
Daniel Castillo
May 11, 2018
Service is wonderful at Midway Chevrolet Jesse was a true professional and guided me through the process. He told me what I needed in my service and why - in layman’s terms. I felt really com Jesse was a true professional and guided me through the process. He told me what I needed in my service and why - in layman’s terms. I felt really comfortable talking to him about the service and details associated with it. Thank you very much Jesse, it feels great to be treated as an individual. More
by Geoandy
Employees Worked With
Jesse
April 11, 2018
Great service! Best customer service I have ever received. I’m not great when it comes to car stuff but he took his time and explained everything and took great care Best customer service I have ever received. I’m not great when it comes to car stuff but he took his time and explained everything and took great care of me! Definitely recommend! More
by Haileyhen
Employees Worked With
Hugo Sanchez
March 30, 2018
Very good service I dealt with Brad Hallock who went the extra mile to correct several issues for me. Great job all around. Clean and friendly and thorough. I dealt with Brad Hallock who went the extra mile to correct several issues for me. Great job all around. Clean and friendly and thorough. More
by Wayner
Employees Worked With
Brad Hallock
March 28, 2018
friendly, relaxing, comfortable and with ease. the service i had was beyond any thoughts that i had going into this purchase. the people were friendly nice and made me feel, not like a customer, bu the service i had was beyond any thoughts that i had going into this purchase. the people were friendly nice and made me feel, not like a customer, but as a friend who was getting a stellar deal on a stellar car!!!! More
by kristin.white67
Employees Worked With
Courvoisier Gipson
March 24, 2018
GM does not honor their warranties Do not buy a GM car. They do not honor their warranties. (trying to make this review as least emotional as possible as we are devastated with a broken Do not buy a GM car. They do not honor their warranties. (trying to make this review as least emotional as possible as we are devastated with a broken car) We bought a 2012 Chevy equinox which started experiencing engine problems and high oil consumption right around 80,000 miles. Soon after we started experiencing the problem we received a letter in the mail stating that if we had high oil consumption it was likely due to piston ring wear. GM stated in their letter that the piston rings would need to be replaced and the cost was covered by GM. We performed the oil consumption test, which costed us money out of pocket, to find out that the Equinox was losing oil faster than normal and was most likely due to the piston ring problem. The dealership said GM would cover and to bring the vehicle in. We drop the car off at the dealership and were offered a rental. They didn’t have the kind of vehicle we needed but we accepted it anyway because a vehicle is better than no vehicle. GM states that they needed to order the parts and would be coming from Michigan and LA so would take a couple days to get there. The parts get here after a while and then all of a sudden we get a call from the Midway Chevrolet on Bell Rd in Phoenix stating that the repair would not be covered due to engine sludge. They stated that the engine sludge was due to poor oil maintenance. We looked up the most common causes of engine sludge (15 different websites) and oil maintenance was one of them but we also found that engine sludge can also be caused by worn piston rings, which is the exact reason for the letter GM sent. We told the dealership that we have our own oil maintenance records and had actually been getting all of our scheduled oil changes at the same dealership we bought the car at (we never missed one). The dealership then stated because the previous driver that didn’t get regular oil changes. We asked them how they knew that the lack of oil maintenance originally created the problem and not the piston ring problem. They didn’t have an answer for that. They literally had the entire engine disassembled waiting for the parts from LA and Michigan and once they found out it wasn’t covered, told us that they wouldn’t put the new piston rings in, even though they are known to be bad. But, since they think it was lack of oil maintenance, they didn’t put the rings in and said they were putting the engine back together. We can’t believe that GM would send us out on the road knowing we have bad piston rings. The bad piston rings were the whole reason for the letter. Why would you not repair something you know is a bad product? Regardless if there was engine sludge or not, GM should at least repair the piston rings as stated in their letter. We are still within the 7 years or 120,000 mile warranty and have plenty of time before it runs out. We will be posting this review everywhere we can find until this matter is resolved. Thank you for reading and hopefully you don’t end up in the same situation as us. More
by Erick C
Employees Worked With
Dragon
