Midway Chevrolet - Service Center

*update* Mistakes were made, working toward a solution *update* as of the posting of this message, the dealership reached out to us and agreed to fix the issue, and further went above and beyond Gary Dooli *update* as of the posting of this message, the dealership reached out to us and agreed to fix the issue, and further went above and beyond Gary Doolittle the service director has customer service in mind and I applaud him for it Summary of previous review: Due to a miscommunication the car did not have all of the service it needed in first visit, and came back with a non functional backup camera. More

Brad h at midway xxxxing love brad!!!! Dealers within Chapman were giving me the run around I live in Mesa and drove all the way north just to get my car fixed!!! This xxxxing love brad!!!! Dealers within Chapman were giving me the run around I live in Mesa and drove all the way north just to get my car fixed!!! This man was a total big help dont know what I'd do without him I hope this man can get compensated a raise or something very thankful thank you again!!!!! More

Great Experience The service guy Jorge Lopez was great dealing with. From the very beginning he was friendly and helpful. And the servicing of my vehicle was fast. T The service guy Jorge Lopez was great dealing with. From the very beginning he was friendly and helpful. And the servicing of my vehicle was fast. This was very important to me. More

Engine Anomaly My vehicle does not get much usage. I had an engine anomaly that I wanted the engineer to verify. Hugo and the engineer were thorough, honest, and dil My vehicle does not get much usage. I had an engine anomaly that I wanted the engineer to verify. Hugo and the engineer were thorough, honest, and diligent. Hugo kept me up to date and provided me info regarding their findings. I could not have been more happier with the service that they provided. I am looking forward to my next schedule service, with their honesty and great service that they provided in this visit. It makes me feel extremely confident that they are doing a great job for my vehicle. More

As promised- no hassle or hard sell Brought my truck in for recall service as well as regular maintenance. Had them check some other minor concerns. They did what I asked and gave me a l Brought my truck in for recall service as well as regular maintenance. Had them check some other minor concerns. They did what I asked and gave me a list of other items to address in the future. Much to my surprise the prices were listed with the items so I could make informed decision. More

Prepare to be hassled and overcharged! Congratulations on extending a 3 hour repair into more than 12 hours and charging me double the average cost for replacing the thermostat in my HHR! G Congratulations on extending a 3 hour repair into more than 12 hours and charging me double the average cost for replacing the thermostat in my HHR! GOOD JOB! I noticed on Wednesday morning after I started my car to go to work that the temperature gauge in the dash was not working. The heater was working well so when I got home I connected my 'code reader' to the computer and found the code for a bad thermostat or sensor. I read some of the blogs on an HHR site and decided that the thermostat needed to be replaced. It was close to Christmas and I didn't want to mess with it so I decided to take it to Midway Chevrolet since I have been going to them for years. I set up an appointment using their app for Thursday afternoon I dropped my car off at the service center around 3:00 pm on Thursday and told the service advisor I just wanted the thermostat replaced. I asked if they could check out another possible repair if it would be easy. I asked if there was a rental car available and I was told there were none available. I walked across the street to rent a car from Enterprise. On Friday afternoon I called after I got off work, around 2:45 pm, to see if my car was ready. I was told no and the service advisor proceeded to inform me of other problems they found with my car and the repair cost of each. I declined to have them perform the added repairs and told the service advisor to replace the thermostat, clear the codes from the computer, and let's see what happens. I returned the rental car and walked across the street to see the service advisor and find out when my car would be ready. The service advisor told me that it would be ready on Saturday morning. I asked how long it takes to replace a thermostat on my car and was told around 3 hours. I asked why the thermostat was not replaced since they had most of the day to do it. I suspect he was waiting to see if I would authorize the extra repairs he quoted me. His answer was that he was just looking out for my safety. At that point I was extremely unhappy and I told him so. Then I told him I needed a ride home. He called for a Lyft ride. On Saturday morning I got a Lyft ride and arrived to pick up my car a little after 10:00 am. The service advisor presented the bill that was over $600. That is twice the average charge for that repair because I checked repair costs on mechanic websites before I took my car in. I told him that the bill is too high and I will never come back to Midway Chevrolet again. The temperature gauge is working well. All that was needed was the thermostat. I could have had my car back on Friday afternoon if Midway Chevrolet had done what I wanted them to do. My son is a certified Ford mechanic and I have worked on my own cars for many years. We will do the other repairs for one heck of a lot LESS money and HASSLE than what I went through at this dealership! More