Midway Chevrolet - Service Center

Midway Chevrolet responded

We understand that situations like this can be frustrating, and we want to clarify what happened. When performing the oil change, the SAVI tool briefly activated the brake pedal and start button, and within seconds, your vehicle’s battery was tested. It immediately failed the load test, showing only 237 CCA, far below the required 800 CCA. Given how low the battery’s output was, we are surprised it was able to start before you brought it in that morning. While we take pride in offering transparent and thorough service, it seems there was some confusion during this process. If you’d like to discuss this further, Jon Cady, our Service Manager, would be happy to answer any questions you may have. You can reach him directly at 602-760-3409.

Midway Chevrolet responded

Hi William, we understand how frustrating it must have been to deal with these delays and the issues with your vehicle's repair. While we're glad that Justin provided helpful service, it’s clear that the overall experience did not meet your expectations. We take feedback like yours seriously and want to ensure this is fully addressed. Please reach out to our Service Manager, Jon Cady, at 602-760-3409 so we can look into this further and make sure the necessary steps are taken to resolve the situation.

Midway Chevrolet responded

Thank you for your review! We're glad to hear that scheduling your oil change was easy and that we met our promise of getting you in and out on time. Our team always strives to provide friendly and efficient service. We appreciate your business and look forward to serving you again!

Midway Chevrolet responded

We’re sorry to hear about your recent experience and the inconvenience it caused. We strive to provide excellent customer service, and it seems we missed the mark in your case. We apologize that we did not have any rentals available at the time of your visit, and we completely understand your frustration. To address your concerns and find a resolution, please reach out to Jon Cady, our Service Manager, at 602-760-3409. He will be happy to assist you and work towards making things right. Thank you for bringing this to our attention.

Midway Chevrolet responded

Thank you for your kind words! We're thrilled to hear that Hugh has consistently provided you with professional, kind, and knowledgeable service. We appreciate your willingness to refer us to your friends and family. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

Midway Chevrolet responded

Thank you for sharing your concerns. We’re sorry to hear about the issues you’ve experienced with your vehicle. We are glad that the issue with your brake light seems to have been resolved when we replaced the brake pedal assembly. Your satisfaction is important to us, so if you have any further concerns or questions, please contact Diane Soza, our Director of Customer Relationship Services, at 855-971-8351. We appreciate your patience and look forward to assisting you.

Midway Chevrolet responded

Thank you for your great review! We're thrilled to hear that you trust us with your truck and that we consistently meet your expectations. It's fantastic to know that you're pleased with our service and the condition in which your vehicle is returned. If you need anything further, feel free to reach out. We look forward to continuing to serve you!

Midway Chevrolet responded

Thank you for your fantastic review! We’re thrilled to hear that Mike consistently provides excellent service and is always there to help with all your vehicles. Your trust and loyalty mean a lot to us. We’ll be sure to pass along your thanks to Mike. If you need anything else, feel free to reach out. Thanks again for your support!