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Midway Chevrolet - Service Center

Phoenix, AZ

3.7
218 Reviews
Call Service Center (602) 773-0688

218 Reviews of Midway Chevrolet - Service Center

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September 04, 2024

Although Justin was nice, the overall experience was poor. I was told Friday night the car to be ready Saturday morning. I showed up Saturday. It wasn’t ready. I was told Tuesday morning that the car wo More

by WILLIAMWEAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin service writer
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Sep 13, 2024 -

Midway Chevrolet responded

Hi William, we understand how frustrating it must have been to deal with these delays and the issues with your vehicle's repair. While we're glad that Justin provided helpful service, it’s clear that the overall experience did not meet your expectations. We take feedback like yours seriously and want to ensure this is fully addressed. Please reach out to our Service Manager, Jon Cady, at 602-760-3409 so we can look into this further and make sure the necessary steps are taken to resolve the situation.

September 02, 2024

Easy to schedule oil change, In and out in 2 hours like promised. Always friendly service More

by rd1devra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Doeden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Billings
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Sep 09, 2024 -

Midway Chevrolet responded

Thank you for your review! We're glad to hear that scheduling your oil change was easy and that we met our promise of getting you in and out on time. Our team always strives to provide friendly and efficient service. We appreciate your business and look forward to serving you again!

September 01, 2024

Poor customer service. Had a warrantied repair but no loaner was offered. Had to pay oops to rent a vehicle. More

by SFAHLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Venrella
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Sep 11, 2024 -

Midway Chevrolet responded

We’re sorry to hear about your recent experience and the inconvenience it caused. We strive to provide excellent customer service, and it seems we missed the mark in your case. We apologize that we did not have any rentals available at the time of your visit, and we completely understand your frustration. To address your concerns and find a resolution, please reach out to Jon Cady, our Service Manager, at 602-760-3409. He will be happy to assist you and work towards making things right. Thank you for bringing this to our attention.

September 01, 2024

Always professional, kind and knowledgeable. Hugh is the best!!! Weii refer to my friends and family. More

by gajbrothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hugh
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Sep 09, 2024 -

Midway Chevrolet responded

Thank you for your kind words! We're thrilled to hear that Hugh has consistently provided you with professional, kind, and knowledgeable service. We appreciate your willingness to refer us to your friends and family. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!

September 01, 2024

I was sold a lemon car you guys new there was issues with the car and still sold it to me I just need a new car without issues More

by LOTTIE silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember
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Sep 11, 2024 -

Midway Chevrolet responded

Thank you for sharing your concerns. We’re sorry to hear about the issues you’ve experienced with your vehicle. We are glad that the issue with your brake light seems to have been resolved when we replaced the brake pedal assembly. Your satisfaction is important to us, so if you have any further concerns or questions, please contact Diane Soza, our Director of Customer Relationship Services, at 855-971-8351. We appreciate your patience and look forward to assisting you.

September 01, 2024

Midway services my truck and they do a superior job. My vehicle is returned to me washed and ready to go. I trust them with any maintenance and repair on my truck. More

by CORE.ANDERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Billings
Report | Print
Sep 09, 2024 -

Midway Chevrolet responded

Thank you for your great review! We're thrilled to hear that you trust us with your truck and that we consistently meet your expectations. It's fantastic to know that you're pleased with our service and the condition in which your vehicle is returned. If you need anything further, feel free to reach out. We look forward to continuing to serve you!

September 01, 2024

Mike is great man always answeris his phone or gets right back with me I bring all my vehicles to Mike doesn’t matter what make or model he always there for me Thanks Mike More

by rkocsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Sep 09, 2024 -

Midway Chevrolet responded

Thank you for your fantastic review! We’re thrilled to hear that Mike consistently provides excellent service and is always there to help with all your vehicles. Your trust and loyalty mean a lot to us. We’ll be sure to pass along your thanks to Mike. If you need anything else, feel free to reach out. Thanks again for your support!

August 31, 2024

Awesome experience at Midway Chevrolet I always come here and always will they always take great care of me More

by ORLANDOSAMA2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Sánchez and Hugh Abbott
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August 31, 2024

Brad Hallock, great service advisor! Excellent service. I would recommend Midway Chevrolet to other people. More

by srdiaz44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Hallock
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August 31, 2024

My experience at this location is fantastic, Devin does a great job on communicating. He is amazing writer and fantastic customer service skills. More

by DLTHIES0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin
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