Midtown Kia - Service Center

They really great and helpful and kind at the dealership . Thank you for helping me out when i have questions . Thank you for helping me out when i have questions More

This is just the beginning, have been a loyal customer to this establishment for over several years, and by far the biggest WORST CUSTOMER EXPERIENCE I have EVER gotten, Dallas you absolutely suck to the hig this establishment for over several years, and by far the biggest WORST CUSTOMER EXPERIENCE I have EVER gotten, Dallas you absolutely suck to the highest degree and the ENTIRE service department will be exposed for how you have gone about handling business with me, the ball has been dropped on NUMEROUS OCCASIONS and for this very reason I will be going to the news, social media, and will let everyone I know who to not do business with this establishment at all. And you can put my life on it. It has been going on 6 xxxxing months, I've called, texted and almost 6 months later Cody decides to call me!!!! More

I have purchased a lot of cars in my 73 years and I had the best experience with Melissa, she is the BEST. the best experience with Melissa, she is the BEST. More

I experienced my first Mid Town KIA maintenance on 2025 Sportage. The event was effortless and a pleasure. James was informative and answered all questions. I didn't schedule maintenance next time I wil Sportage. The event was effortless and a pleasure. James was informative and answered all questions. I didn't schedule maintenance next time I will to better help all concerned. I expressed my feelings with all who would listen. Sincerely Robert More

Worst customer service I’ve ever experienced. No one answers the phones, high employee turnover. We had to drive there if we wanted to talk to someone. They had my car for 4.5 months blatantly ly No one answers the phones, high employee turnover. We had to drive there if we wanted to talk to someone. They had my car for 4.5 months blatantly lying to us for months that it was being worked on. When we finally demanded to see my car, it had been sitting outside (with a broken sunroof) completely untouched. For 4.5months. I love my Telluride, but will never buy another Kia again due to the poor customer service. It was a nightmare. More

I really appreciated Patrick because he stuck with me the whole time making sure my service was 100% whole time making sure my service was 100% More

Everyone I dealt with in service was very friendly. I talked to Cody several times and he was great. Got me in when I needed it. Car was done same day as I had been told. Everyone very nice and help I talked to Cody several times and he was great. Got me in when I needed it. Car was done same day as I had been told. Everyone very nice and helpful. More

Nice, clean, professional place. Wait time was a little long, it took about 4 1/2 hours to get an oil change and diagnostic for heat seater. Wait time was a little long, it took about 4 1/2 hours to get an oil change and diagnostic for heat seater. More

I made an appointment for a few recalls, plus a brake issue. Recall parts had to be ordered yet the shop was aware of my appointment. Parts should have been ordered before the car was scheduled. Car se issue. Recall parts had to be ordered yet the shop was aware of my appointment. Parts should have been ordered before the car was scheduled. Car set for 2 weeks. The brakes were repaired without approval. No phone calls to update me on the progress of the repairs. I’ve been using your service since 2015, the shop has reached an all time low. Not sure what has happened, but hopefully it will get better. More

Schedule an oil change with service department. Once completed the Service representative reviewed with me needed repairs. Printed a copy for me to review with husband. Excellent Service with no Once completed the Service representative reviewed with me needed repairs. Printed a copy for me to review with husband. Excellent Service with no delays. On May 12,2025 I returned to the service department to complete all repairs and left the vehicle. I was anticipating an overnight stay for the vehicle. Patrick Conaway was the service representative on both visits. He kept me informed on everything they would be completing and the time frame. To my surprise the vehicle was completed in record time and was able to pick vehicle later that day. Thanks to Patrick and the mechanic David Neeley. More