Midtown Kia - Service Center

Quick service We had an appointment for 9 am. The oil was changed in less than 20 minutes. The servive technician was friendly. Very happy wiwith service. We had an appointment for 9 am. The oil was changed in less than 20 minutes. The servive technician was friendly. Very happy wiwith service. More

Recall repair Excellent service. Quick repair time and friendly service. Waiting time and the wait area were a pleasant suprise. Would recommend and will definitely Excellent service. Quick repair time and friendly service. Waiting time and the wait area were a pleasant suprise. Would recommend and will definitely use again. More

10,000 mile check up They were great. Got me in as soon as I arrived. Did it in a very timely fashion. Also got a car wash with my visit They were great. Got me in as soon as I arrived. Did it in a very timely fashion. Also got a car wash with my visit More

Poor customer service I came in for a oil change Friday afternoon and no one met me at my car i got out walked in i had 4 employee walk right pass me didn’t say hi ? we wil I came in for a oil change Friday afternoon and no one met me at my car i got out walked in i had 4 employee walk right pass me didn’t say hi ? we will be with you in a moment ? I was ready to just walk out felt like i was in the wrong spot ! Finally the cashier said what are you here for ? Really i thought to my self i said i had appt for a oil change he said sign here we will get it back there and get it back to you .... i put this on fb and all Kia midtown said what time did you come in ? Does it matter customer should come first there the ones that keep you having a job ! then now i see Kia on channel 2 news there catching on fire and i have a sorento which is one of the models no one has contacted me or anything about this fire thing More

Zippy, helpful, good as usual - just one minor hitch Good service, always friendly staff and incredibly helpful getting me to work while my vehicle is serviced. Noticed shoe prints on my floor mat and as Good service, always friendly staff and incredibly helpful getting me to work while my vehicle is serviced. Noticed shoe prints on my floor mat and assumed it was from an employee's wet boots after washing the car; however, they are still there several days later so must have had some oil on their boots. They normally put down a paper mat, but didn't this time. More

Excellent service I had purchased a Sorento from another state and had to have seat upholstery re-fastened, and an extra key programmed. The service department personn I had purchased a Sorento from another state and had to have seat upholstery re-fastened, and an extra key programmed. The service department personnel were courteous and very helpful. A+ More

Generously cared for as a customer When I called and expressed my concern and frustration with my cars issue it was handled with respect and care and a sense of ergency. That I apprecia When I called and expressed my concern and frustration with my cars issue it was handled with respect and care and a sense of ergency. That I appreciated, and worked around my schedule to fix the issue. Even after a follow up visit, for a mistake that wasnt caught before id left the 1st time. It was again handled very well, the apologetic and level of respect to handle my issue helped with my patients and frustrations. Things happen beyound control, ultimately I needed my car taken care of so i could continue my busy schedule without worry of my transportation. I feel that my needs were met, timely and respectfully. More

Just a little pushed! I felt just a little rushed and pushed into leaseing a car! I was talked into leaseing purchase which I was really not given the time to research th I felt just a little rushed and pushed into leaseing a car! I was talked into leaseing purchase which I was really not given the time to research the pro’s and con’s of leasing a car. Salesman was very professional but I still felt pushed to some degree! Was not given a chance to check with other options and/or a chance to shop other dealerships. Wished I could of looked at other options that could of came with the car! Never was asked if interested in other options. I love the car! But everyday day now I catch myself worrying about how many miles I’m putting on my car. So far, I have put more than 1,000 for the first month! Meaning I will not be able to ever take a trip to like to Ok City without putting lots on miles on the car. I’m so scared now that I will go over my 36,000 mile limit within my three year contract! More

Worst Service Department Out There Midtown Kia's service department is by far the worst department I've taken any of my vehicles to and they have chronically showed an inability to perf Midtown Kia's service department is by far the worst department I've taken any of my vehicles to and they have chronically showed an inability to perform the most basic services. On one occasion they failed to fully insert the oil drain plug and our vehicle leaked oil on a cross-country road trip. On another occasion my car went in for a standard oil change and I left without an engine oil cap. They promised on both occasions to provide better service the next time. Well we recently had our car fail to start and called them to see about bringing it in from Stillwater (an hour away) and got a nasty representative who said they were busy and needed to call us back. We ultimately got the car serviced at another dealership and still have yet to receive that call back. Terrible dealership, avoid. More

Rattle under dash has not been repaired. Just left as i was leaving the dealership I noticed rattle was still present, after vehicle has been closed up over night, you get in and it smells li Just left as i was leaving the dealership I noticed rattle was still present, after vehicle has been closed up over night, you get in and it smells like silicone caulking. I just want the rattle fixed, it's been into 4 previous times for this issue. More