Midtown Kia - Service Center

Swift professional servixe I needed to get a headlight replaced. I called the service department. They got me in that same day and quickly completed the job while I waited I needed to get a headlight replaced. I called the service department. They got me in that same day and quickly completed the job while I waited More

A customer for the longevity if my vehicle My experience at Midtown Kia has been a plesant one to be repeated! The staff is friendly, skilled, trustworthy, attentive and efficient. Ample tim My experience at Midtown Kia has been a plesant one to be repeated! The staff is friendly, skilled, trustworthy, attentive and efficient. Ample time and explanation were given to me regarding the upkeep of my car and my questions patiently and gladly addressed. I am glad to have my vehicle serviced there as I'm convinced it will stay in the best condition under their workmanship. They are second mile people. Thank you Midtown Kia! More

Cancel service no service needs canceled, How do I make this survey go away I really don’t want to do it I hate that it came to my phone it will not let me service no service needs canceled, How do I make this survey go away I really don’t want to do it I hate that it came to my phone it will not let me cancel it do not sit in this kind of stuff to my phone again without my permission thank you More

Key fob troubles I called first before I came in and I spoke with Greg Stutzman in the service department. He said he could help us program a key fob, so we came in. I called first before I came in and I spoke with Greg Stutzman in the service department. He said he could help us program a key fob, so we came in. He said they needed the fob and the car for about an hour so we walked across the street to get something to eat... and “yes” he showed us the waiting area and snacks we get, but we wanted to walk. Got back a he said they to program the fob because it was a China knockoff which I already knew but was hopeful. While he had the car he found out that it had a warranty issue that was unresolved so we let them fix it. Even though I didn’t get what I came in for, Greg’s friendly attitude and professionalism were a great source of comfort to us. More

Excellent customer service Stephen was very welcoming from the minuet we walked in. He assured us everything would be taken care of. Went over everything with us and made me fee Stephen was very welcoming from the minuet we walked in. He assured us everything would be taken care of. Went over everything with us and made me feel like he really cared. Went over the results with us and seemed to be very honest More

Excellent Service Greg checked to see if my car repair issues were covered by a recall and they were so the procedure was free. He had my car fixed in a timely manner a Greg checked to see if my car repair issues were covered by a recall and they were so the procedure was free. He had my car fixed in a timely manner and was very pleasant to deal with. More

Horrible director. Horrible communication. Horrible service Bad experience with service advisor. First time I came in for problem which later was told was because of a "faulty fuel system" which was supposedly Bad experience with service advisor. First time I came in for problem which later was told was because of a "faulty fuel system" which was supposedly replaced. Service Bay man did not communicate my new concerns and director disregarded problems. I told them I didnt want to work with the guy I worked with prior and he said "okay" and then turned right around and gave him my paper Work and I to deal with him my entire visit. Like I said once a spoke to a different advisor niether one of them had told her the issues my car was having a side from the check engine light turning on which was related AGAIN to the fuel system. She could tell me if the issues I had the month prior went hand and hand. I was basically told that my car had to completely be messed up before they could help me fix any thing. Horrible Horrible Horrible More

I was well taken care of. Everyone was helpful, and they did a good job. There is a good amount of space for those who are waiting. Thank you for good service and kindness. Everyone was helpful, and they did a good job. There is a good amount of space for those who are waiting. Thank you for good service and kindness. More

Software Update The gentleman who assisted me was very pleasant, helpful, and timely. Everything you want in great customer service. Awesome job, and great experience The gentleman who assisted me was very pleasant, helpful, and timely. Everything you want in great customer service. Awesome job, and great experience! Thank you! More

Have serviced car there since new and will continue to do so Greg was professional and courteous. Very knowledgeable and informative. Thanks Greg for caring, looking forward to bringing you the car for next serv Greg was professional and courteous. Very knowledgeable and informative. Thanks Greg for caring, looking forward to bringing you the car for next service. Happy Thanksgiving. More