Midtown Kia - Service Center

Very Helpful My tire key was missing from the vehicle. The locks we're replaced as I never had the tires serviced since taking ownership of the car. The sun My tire key was missing from the vehicle. The locks we're replaced as I never had the tires serviced since taking ownership of the car. The sun roof was clean & serviced as well. More

Always on time! Your team at Midtown Kia are always friendly and helpful. Your work ethic shines through on everything you do! We are happy to call you our dealership Your team at Midtown Kia are always friendly and helpful. Your work ethic shines through on everything you do! We are happy to call you our dealership. More

Great service I always get great service at Midtown Kia. They’re always informative, welcoming and helpful. Travis and his staff always give great customer service. I always get great service at Midtown Kia. They’re always informative, welcoming and helpful. Travis and his staff always give great customer service. Superb! More

Auto start follow up help I received fast professional and caring support from Stephen libera. Our installation was not the best quality customer service and we were struggli I received fast professional and caring support from Stephen libera. Our installation was not the best quality customer service and we were struggling to use the auto start. Stephen took the time over the phone to go over every aspect of how to use the auto start. None of the steps were provided or shown by the service department after the installation. It was basically here is your key and your ready to go. We found the quick use manual in the glove box two weeks later. This was a Christmas gift from my husband. Stephen was the key to making this end as a great experience. I was very frustrated with service but Stephen helped me to reconsider my perspective. I am glad he can keep customers happy. A+++ More

Recall work A great experience over all. Explained all work to be done and wait time. Kept me posted every step. Very friendly and professional. Happy Holidays A great experience over all. Explained all work to be done and wait time. Kept me posted every step. Very friendly and professional. Happy Holidays More

Factory Recall I was expecting at least 1 hour for the fix and I was out in about 45 minutes and that included a nice car wash. I needed that extra time so this exp I was expecting at least 1 hour for the fix and I was out in about 45 minutes and that included a nice car wash. I needed that extra time so this experience was perfect. More

Had an appointment made was not on the list. Dropped off at Had an appointment schedule to drop off at 730 I was not on the list did not get to.pick up until 430 they did not wash or vaccum my car very disple Had an appointment schedule to drop off at 730 I was not on the list did not get to.pick up until 430 they did not wash or vaccum my car very displeased More

My Kia The people here were great about helping me out. I highly recommend Kia to everyone I talk to. Excellent customer serice. Kia really stands behind th The people here were great about helping me out. I highly recommend Kia to everyone I talk to. Excellent customer serice. Kia really stands behind their products. More

Not the best service appointment I scheduled an oil change online and received a call saying theyd like to appraise me for a new car.. I said okay but I wasnt looking. Arrived for my I scheduled an oil change online and received a call saying theyd like to appraise me for a new car.. I said okay but I wasnt looking. Arrived for my oil change and explained an issue I was having and they said i was no longer under warranty and didnt even check it out. I was greeted by a salesman and they began trying to get my in a new car but I truly wasnt interested. They didnt really listen to my needs just tried to get me in a new car. After being bargained with for 2 hours I finally paid for my oil change and left and was never read the status of my car and got home to see I needed additional services. Feels like since my warranty expired I got a totally different treatment and that my car wasnt properly taken care of More

They didn't listen. I was there in Nov 2018 to have the vehicle I bought at Primeaux (same dealer, different owner and name) serviced. While sitting in the waiting area, I was there in Nov 2018 to have the vehicle I bought at Primeaux (same dealer, different owner and name) serviced. While sitting in the waiting area, a salesman approached me to complete a survey. I spent some time with two salesman, went for a drive, etc. But I was clear that I would not be buying a vehicle that day and did not want my credit pulled. I never applied for a loan, telling them I would arrange financing on my own when ready. Imagine my surprise today to receive a notice in the mail letting me know they had pulled my credit. If you are not aware, there must be a permissible purpose to pull someone's credit. I expressly told them I did not want my credit pulled, yet they did. I am very disappointed in all the changes here since the dealership changed hands. There were other minor issues with the service department but I thought I would give them another chance. This was the last straw though, they have lost my trust. My issues with service aren't why I am posting a review of this business today, it's with the sales department because of them pulling my credit without my permission. But since I brought it up I will explain. My main problems are 1) them doing more than I asked causing me a higher repair bill - again, not listening, and 2) not making sure a repair was done correctly and testing the system. Took an additional hour and two more attempts before the problem was finally corrected. More