Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,860 Reviews of Midtown Kia - Service Center
Sort by
April 20, 2019
Service visit battery replaced and oil change on tue. april 16 2019. sheduled online prior to visit. was in and out in an hour. friendly team, nice facility. battery replaced and oil change on tue. april 16 2019. sheduled online prior to visit. was in and out in an hour. friendly team, nice facility. More
by midtown kia customer
Verified CustomerEmployees Worked With
rick
April 20, 2019
Service was excellent Appreciate Miles, the receptionist and the technician who worked on my vehicle, I will be back for servicing my vehicle. Thanks guys and service depar Appreciate Miles, the receptionist and the technician who worked on my vehicle, I will be back for servicing my vehicle. Thanks guys and service department More
by Mr.Baul
Employees Worked With
Miles
April 18, 2019
The Service Department The service department was very helpful and took my car in right away to check out the front end and did the alignment to it because of a big pot hole The service department was very helpful and took my car in right away to check out the front end and did the alignment to it because of a big pot hole that the front end went over the day before. They worked with me for the price and helped me out with a $20 coupon. More
by Showoff girl
Employees Worked With
Rick in Service did went over and beyond helping me with my car.
April 18, 2019
Wonderful Won a free oil change from Facebook and went there expecting one that was for 3000 miles and was impressed when I got back in my truck and saw they ha Won a free oil change from Facebook and went there expecting one that was for 3000 miles and was impressed when I got back in my truck and saw they had done it for 5000 miles instead ! More
by Tebow11
Employees Worked With
Drew
April 15, 2019
THIS IS OUR 5TH NEW CAR FROM MIDTOWN We love the service dept. as well as the entire dealership. They are all so courteous and knowledgeable. Our car was just in for an oil change this t We love the service dept. as well as the entire dealership. They are all so courteous and knowledgeable. Our car was just in for an oil change this time and it took no time at all, plus we got a free wash job while it was there. I would not hesitate to recommend Midtown Kia! More
by cfranks
Employees Worked With
Travis Arnett, Lauren Wade, Gentry Shaffer, Jarrod Jones
April 15, 2019
Great service as always. Was able to schedule my service request online which was convenient. Got me in and out quickly. Would definitely recommend midtown kia. as always. Was able to schedule my service request online which was convenient. Got me in and out quickly. Would definitely recommend midtown kia. More
by janet.pitt
Employees Worked With
Travis Arnett, Lauren Wade
April 14, 2019
Excellent service Dropped my car off on my lunch break. It was ready for pick up before the expected time. Always great service. Overall a great experience! Dropped my car off on my lunch break. It was ready for pick up before the expected time. Always great service. Overall a great experience! More
by HappyKiaOwner
Employees Worked With
Travis Arnett
April 06, 2019
Fixing something that didn’t need fixing My wife went in to have a blinker light changed. These guys changed the tail light instead, of you’re a thorough mechanic you would have checked it be My wife went in to have a blinker light changed. These guys changed the tail light instead, of you’re a thorough mechanic you would have checked it before she left and she would not have had to come back the next day! More
by Me
Employees Worked With
Travis Arnett, Lauren Wade
March 30, 2019
Joyless experience Took my Sorento in for 60k maintenance and waited in relatively comfortable waiting area. No one spoke to me about my vehicle or my experience in main Took my Sorento in for 60k maintenance and waited in relatively comfortable waiting area. No one spoke to me about my vehicle or my experience in maintaining it. When I purchased my vehicle I was given the impression that I was gaining a partner interested in keeping my Sorento in top condition. Travis Barnett was the only service advisor that could spare the time to actually talk to me about my Sorento. Now, taking my vehicle in for service ranks just ahead of going to the dentist. Why would I look forward to sign this checklist, sit in the waiting area until time to pay, then get the xxxx out. If I so much as look at a used car online I will be contacted multiple times, but when I come to the dealership I am left feeling unimportant. I pride myself on my vehicles appearance, somehow believing that it promotes potential to enhance the KIA image. My courtesy wash left my Sorento looking worse than when I brought it in. The water spots were so bad, I could barely see through side windows. I wiped it down to remove the spots from the windows and body and wondered if this is the level of attention to detail that I have purchased, what other shortcuts took place. I have never had my Sorento serviced anywhere but at this dealership. I am left with the feeling that I was only a valued customer at the time of purchase. My observation was that this is a high pressure dealership where employees go through the motions to be polite. Your slogan, "Always glad to see you!" seems to only apply to sales and not to we will be glad to see you from then on. More
by JPAULDAY121
Employees Worked With
Rick Persinger
March 28, 2019
When in doubt I brought in a video of an interior light not working. Told them it was intermittent and it would probably work while we were there and it did. They I brought in a video of an interior light not working. Told them it was intermittent and it would probably work while we were there and it did. They could find nothing wrong. Frustrating for me. But they believed me and my video and replaced the whole console part. It works perfectly. When in doubt BELIEVE your customers. They will keep coming back. Thank you. This is my third car thru MidTown. For a reason. More
by mjksmom1
Employees Worked With
Lauren Wade
