Midtown Kia - Service Center

Above and Beyond The service team was so helpful. They greeted me the moment I arrived with a smile! The manager lead me to the lounge area where I was offered coffee The service team was so helpful. They greeted me the moment I arrived with a smile! The manager lead me to the lounge area where I was offered coffee and a snack. My granddaughter enjoyed some time in the playroom before they brought the loaner vehicle up. They went the extra mile to make sure her wheelchair would fit in the vehicle. I mentioned that I had a slow leak in one of my tires and they found a nail in it and plugged it free of charge! My visit, which I had dreaded, turned out to be amazing! Many thanks! Cathey Williams More

AC repair AC went out on our 2017 Niro. Had to wait for several days on the part, but was given a car to drive. This helped with the inconvenience of not having AC went out on our 2017 Niro. Had to wait for several days on the part, but was given a car to drive. This helped with the inconvenience of not having our car. When we got our car back, it had been washed and vacuumed. Very nice extra touch More

Took Soul in for Recall Service I was told it would take 1.5-2 hours to fix an issue due to a recall. I showed up to pick up the car after two hours and it wasn’t ready. No one calle I was told it would take 1.5-2 hours to fix an issue due to a recall. I showed up to pick up the car after two hours and it wasn’t ready. No one called to tell me it was delayed. I had to wait another 45 minutes. No one in service checked in to give me updates during the extra time. However the owner was there and checked in with me, apologized & offered me snacks/drinks. FYI they have tons of snacks & drinks in the waiting room. They’re all free & a nice amenity. I had my young nieces with me & they kept occupied in the playroom (although the toys look like they could use a cleaning). Overall the service was good but the communication was poor. More

Fast and courteous I wasn't sure what was going on with my Kia when I brought it in but they fixed it quickly. They also checked and repaired issues that were under a re I wasn't sure what was going on with my Kia when I brought it in but they fixed it quickly. They also checked and repaired issues that were under a recall. They found a problem and let me know what I needed and gave an estimate. They were quick and polite. Much appreciated. More

Great service This was my first oil change on my new Kia Soul and at Kia ever (been driving Kias for about 10 years now). Everyone was friendly, even those not invo This was my first oil change on my new Kia Soul and at Kia ever (been driving Kias for about 10 years now). Everyone was friendly, even those not involved in the service dept. The wait wasn't very long, the price was reasonable, the waiting area was very comfortable. It was a great experience that I would definitely recommend. More

My auto was correctly diagnosed and repaired. Mr. Rick Persinger was extremely courteous and friendly. He helped resolve my problems quickly and I was very happy and satisfied with the friendly a Mr. Rick Persinger was extremely courteous and friendly. He helped resolve my problems quickly and I was very happy and satisfied with the friendly attention I received and the work done on my KIA - excellent service! More

Exceptional The staff was friendly and service quick. I highly recommend the service department. This is a very clean facility in a great location. Will have a The staff was friendly and service quick. I highly recommend the service department. This is a very clean facility in a great location. Will have all work on my Optima there. More

Lauren Wade Lauren was a real pleasure to speak with each time I visited the Service Center. Terrific personality and quite professional. I could see her runnin Lauren was a real pleasure to speak with each time I visited the Service Center. Terrific personality and quite professional. I could see her running her own crew someday in her near future. Thanks Lauren! Lee Kozsey More

Same as Always I have had my 2014 Cadenza since February 2015 (I bought it new). I take it in every 3000 miles for service. I have never had anything but excellent s I have had my 2014 Cadenza since February 2015 (I bought it new). I take it in every 3000 miles for service. I have never had anything but excellent service. From the service manager to the mechanics, they have treated me like I was one of them. I highly recommend Mid-Town KIA to everyone looking for a vehicle and needing it serviced. More

Dealership too busy to pay attention to detail. Replaced brand new wipers on previous visit, garage door opener clipped to viser missing, and last two courtesy washes turned freshly washed and detai Replaced brand new wipers on previous visit, garage door opener clipped to viser missing, and last two courtesy washes turned freshly washed and detailed vehicle into spotted mess. Niceness doesn't make up for lack of attention More