Midtown Kia - Service Center

Reasonable and fast Car was done on time. Price was what I was quoted and no more. I always thought the dealer was more money to get my car fixed but that’s not true. Car was done on time. Price was what I was quoted and no more. I always thought the dealer was more money to get my car fixed but that’s not true. More

Service techs don’t do their jobs First off, this is the third time for this survey. Heather was great with communication and checking on the car. We dropped the car off on a Monday w First off, this is the third time for this survey. Heather was great with communication and checking on the car. We dropped the car off on a Monday with the following concerns 1- needed an oil change 2 - rear door wouldn’t open from inside or outside 3 - there are 2 sensors that go off every time you get in the car from the day we bought it, it has been in two other times for that specific problem and still hasn’t been fixed. We were told it would be one day. The next day we were told everything was fixed and completed, we drove back to pick up our car. The door wasn’t fixed and both sensors were still going off. We left the car and then were told it would take a week to fix the door because a part was shipped from Chicago apparently via walking. We finally got the car back and the door was finally fixed, But the 2 sensors still haven’t been. This in my opinion is very piss pour service. I have you a one star because of Heathers service and I can’t put no stars. I have bought two cars from you and I’m getting ready to buy another but doubt (based off this and other experiences with your service department) it will be from MidTown which is really disappointing because you have a new sales Rep Jade that I have been friends with since she was a child. More

Great service Rick and the techs are awesome! Kept in touch with me to let me know what was needed and told me the cost up front. Worked with my schedule. Rick and the techs are awesome! Kept in touch with me to let me know what was needed and told me the cost up front. Worked with my schedule. More

Excellent service Perfect service nothing to add or take away snacks were great and the wait time was minimal everyone was friendly and the atmosphere was great Perfect service nothing to add or take away snacks were great and the wait time was minimal everyone was friendly and the atmosphere was great More

30,000 mile tune up Rick was very helpful getting my car fixed up. He ordered me a part that needed to be fixed and gave me a recommendation for a person to fix my ch Rick was very helpful getting my car fixed up. He ordered me a part that needed to be fixed and gave me a recommendation for a person to fix my chipped windshield. More

Used to recommend kia I used to highly recommend kia, not anymore. Appointments are recommended but not honored. At one point I asked for a list of what I needed done with I used to highly recommend kia, not anymore. Appointments are recommended but not honored. At one point I asked for a list of what I needed done with every intention of getting it done there. Never got it. My most recent recall, light came back on after it was "fixed" I was told it may cost me $100 to find out what may be wrong. May be my problem may be theirs, not willing to bet $100 bucks on it. Treatment over the last few years lost you a loyal Kia customer. More

Fast, Friendly Service We took our KIA Soul in for scheduled maintenance. Even though we did not have an appointment they took the car right in & performed the necessary che We took our KIA Soul in for scheduled maintenance. Even though we did not have an appointment they took the car right in & performed the necessary checks on our vehicle. More

Heather was Awesome, the other guy, not so much! When I first walked in Heather greeted us! She made sure one of the men at the front was aware that I was there, because she was about to leave. The m When I first walked in Heather greeted us! She made sure one of the men at the front was aware that I was there, because she was about to leave. The man she spoke to completely ignored her! When she repeated herself, obviously for the sake of making sure he heard her, he rudely replied “I’ll get to them!” Heather went ahead and got me checked in, all the while with a smile on her face! The rude man (I really wish I had gotten his name) never once acknowledged me or looked away from the screen he was scowling at! Heather, must have noticed how awkward the whole thing made me feel because she kept apologizing! She was so professional and kind, and I honestly appreciated that! Everything else about my visit was awesome, including getting to see all the dogs in the building! The rudeness of the one man really irked me, and I honestly feel like he needs a lesson in customer service, but alas Heather saved the day and made me feel like an appreciated customer! More

Missed opportunities Travis is great 5 star service manager. Overall the dealership is rated 4. There are missed service and sales opportunities. I've purchased 5 Kia's fr Travis is great 5 star service manager. Overall the dealership is rated 4. There are missed service and sales opportunities. I've purchased 5 Kia's from the previous owners. More

Comfortable and quick We were greeted promptly and car taken in for oil change. Taken to a comfortable waiting area and was offered something to drink. Car was finished in We were greeted promptly and car taken in for oil change. Taken to a comfortable waiting area and was offered something to drink. Car was finished in a very timely manner and on our way. Very pleasant atmosphere. More