Midtown Kia - Service Center

Tremendous Travis always does a tremendous job. He and his team work diligently to get my car in and out. It's as simple as that. Travis always does a tremendous job. He and his team work diligently to get my car in and out. It's as simple as that. More

Oil change Scheduled two vehicles for an oil change. Had two coupons to use. The service director told us about updates and even gave a better coupon. Scheduled two vehicles for an oil change. Had two coupons to use. The service director told us about updates and even gave a better coupon. More

Fast and Efficient I was about 15 minutes early for the appointment. They got me right in and within 20 minutes the problem was fixed and I was out the door. That's the I was about 15 minutes early for the appointment. They got me right in and within 20 minutes the problem was fixed and I was out the door. That's the way service should be. More

Dissatisfied Customer poor customer service. Lack of empathy to customer. Then after 4 days finally received a loaner after speaking to manager. Then Enterprise told me poor customer service. Lack of empathy to customer. Then after 4 days finally received a loaner after speaking to manager. Then Enterprise told me they could not rent to me because Kia had an outstanding balance of $10k. Why would a company want their customer to know they are in that type of Dept. Horrible experience. More

Good but PLEASE READ I've been taking my car here since purchase in 2014 (through ownership change) and I DO trust them to do great work on the maintenance and service wor I've been taking my car here since purchase in 2014 (through ownership change) and I DO trust them to do great work on the maintenance and service work. BUT - this is the 2nd time I've had grease footprints on my floor mats. Mentioned it the first time and never heard anything from them. They don't wash my car as part of service, citing the roof luggage bars - but they also never clean the windows or vacuum. They ARE always courteous and provide a very handy ride to work. I also received a friendly discount on a recent service call, when it took an hour longer than anticipated - nice. Again, just hugely disappointed that there is grease on my mats after mentioning it once already. More

Tire pressure checked indicator light cleared Fabulous customer service. Friendly, and fast acting even with no apptmt made. Love my Kia Sportage and always taken care of me when needed. Keep up t Fabulous customer service. Friendly, and fast acting even with no apptmt made. Love my Kia Sportage and always taken care of me when needed. Keep up the spectacular service. More

VERY COURTEOUS AND PROFESSIONAL SERVICE PROVIDED BY MR ARNETT AND I WOULD RECOMMEND THIS SERVICE DEPARTMENT FOR AND REPAIRS OR MAINTENANCE NEEDS AS THEY SEEM SINCERE ABOUT HELPING.. SERVICE PROVIDED BY MR ARNETT AND I WOULD RECOMMEND THIS SERVICE DEPARTMENT FOR AND REPAIRS OR MAINTENANCE NEEDS AS THEY SEEM SINCERE ABOUT HELPING.. More

Key battery replaced They were the best Kia dealership I have ever stepped into. Courteous, fast, respectful. The girl in service was great and washed my car nice. They were the best Kia dealership I have ever stepped into. Courteous, fast, respectful. The girl in service was great and washed my car nice. More

Disappointed The car I bought was supposedly just traded in. I noticed after I left with it there was a loud road noise. I took it back the next day and learned th The car I bought was supposedly just traded in. I noticed after I left with it there was a loud road noise. I took it back the next day and learned the tires were bad and needed new ones. Also, when I bought the car it was late and I drove away from the car lot about 9pm. The next morning I got into the car and it had not been cleaned properly. It was actually disgusting with food crumbs everywhere. They cleaned it the next day as well. However, when I took it in for the tires I learned it might take a while until it was finished so they gave me a loaner. Great! No! I get across town and smell a burning smell and see smoke from the hood. The oil cap had not been out on and oil spewed everywhere. I wasn’t even sure I could make it back to the car lot but I did. So we tried it again and I left with another loaner car only to see the gas light come on as soon as I get on the highway and have to pull over to get gas. It was such a wasted day that could have all been prevented. Bad experience! More

Quick and thorough I arrived for my appointment 30 minutes early but they still took me right away. They said it would take an hour so my son and I walked across the Ki I arrived for my appointment 30 minutes early but they still took me right away. They said it would take an hour so my son and I walked across the Kia parking lot to the Applebee’s and had lunch. When we were done, the car was waiting for us nice and clean and vacuumed too. More