Midland Ford Lincoln

My Expierence with Midland Ford was terrible Customer service is NOT a priority with this dealership. Their service department is horrible. I brought my car in at least 6 times for the same pro Customer service is NOT a priority with this dealership. Their service department is horrible. I brought my car in at least 6 times for the same problem and they charged myself and my warranty company each time, when the problem was never fixed in the first place. I was upset because they would not listen to me when I would tell them what is wrong with my car. They would have my car for days and days and still my vehicle would not be fixed. As far as I am concerned they didn't repair the problem intentionally so they could keep charging my warranty company as well as charge me for the deductible. I complained to many people including management and I never received a phone call from the upper management to at least say sorry for the inconvenience, let alone let me give you your deductible back because we couldn't fix the problem the first 6 times. I would never recommend Midland Ford to anyone, very rude, took my deductible when it wasn't my fault they couldn't fix the problem the first time. You are definitely treated like a dime a dozen to them. More

First off we were shopping on the internet for a F-150. Called Midland Ford and was helped right away, told them we found a cheaper one at Lasco Ford 70 miles closer. They assured us that the reason for th Called Midland Ford and was helped right away, told them we found a cheaper one at Lasco Ford 70 miles closer. They assured us that the reason for the higher price was the quality of the vehicle. Salesman told us they had a very good used car buyer that only baught real clean vehicle for thier lot. We we sceptical about that statment so we went to Lasco anyways. WOW how do they sell cars, it was dirty, and pretty scratched up, salesman at Lasco told us it has not been touched up yet. The test drive was not good either it road horrible and made all kinds of noise. We asked for a history report and they told us they didn't do them anymore. OK we went to Midland Ford, what a difference, they were all very professinal, and the truck was like brand new, it was like a breath of fresh air. This is how all dealers should opperate. when we asked for a history report Scott said no problem, he also ran one on the truck at Lasco (which had frame damage) Midland fords truck had no issues. We baught the truck and were in and out of the Finance office. got home and noticed there was no owners manual so we called Scott. He apoligized and said he would handle it. 5 days later we recieved a brand new one in the mail. Thank you Midland Ford. I will be back as well as send everyone I know to you. They should put together a crew to go around and teach other dealers how to treat customers. More