Compass Volkswagen - Service Center

Long story short, I broke my rear view mirror. I came in during the afternoon hoping to get my car fixed, well, right away. I was greeted at once. Ryan listened to my story, looked at the car, did not try t during the afternoon hoping to get my car fixed, well, right away. I was greeted at once. Ryan listened to my story, looked at the car, did not try to diagnose the problem. By that I mean he gave me as much information as he had and then assured me my car was in good hands. He found a spot for me. He gave me a time frame that I would wait. He explained the hourly rate. Armed with this information I could chose stay or come back later. I chose stay. The shortest amount of time and a very agreeable service charge later I was in my car and on my way home. Why is this important? It is because I was made to feel like Compass Motor's favorite customer by a very nice person that believe I might have been a little cranky to in the past. Andres not only fixed my mirror, but he had it in the absolute perfect spot. No adjusting needed. Thank-you, thank-you! More

I rated this based on my return to the dealership the day after my service appointment. The day of my service I was quoted on a scratch I wanted to fix while it was there for an oil change. Shortly after le after my service appointment. The day of my service I was quoted on a scratch I wanted to fix while it was there for an oil change. Shortly after leaving I noticed a new scratch which I think happened when the car was washed. I called the service department and left a message about it but didn't hear back. The next day I went back and Rich helped me without any problems and my scratches were fixed and the car was washed again. He gave excellent customer service and always is super friendly. More

Tom Stark provided excellent customer care and service to both me and my 2013 VW Jetta TDI Sportwagen and will gladly return to Compass Motors for mey next service appointment! both me and my 2013 VW Jetta TDI Sportwagen and will gladly return to Compass Motors for mey next service appointment! More

Service representative (Austin) was very polite and informing. He made sure I understood what was being done to my car and made sure the right person attended to it. He was also able to assist with how informing. He made sure I understood what was being done to my car and made sure the right person attended to it. He was also able to assist with how and where I could get accessories and parts for my vehicle. I was then able to talk to the mechanic (Rob) who was also very polite and filled me in again about my car, which was very appreciated because he knows mazda's so well and not all mechanics will come out of the bay to explain stuff to a customer. Even tho I live 45 minutes away from compass motors, I would travel that distance to have my car serviced because not many places nowadays will you find service like this. More

Service advisor was very pleasant. He was diligent in making sure I was satisfied with the service. I would definitely return to Compass for future service. making sure I was satisfied with the service. I would definitely return to Compass for future service. More

Very polite professional and personable. I was helped as soon as I walked into the door until I literally drove away. Will intend on coming back for any other motorvehicle issue, the car runs prestine. soon as I walked into the door until I literally drove away. Will intend on coming back for any other motorvehicle issue, the car runs prestine. More

The work was done quickly and everyone was very cool. Best dealership experience I ever had. I will buy a gently-used 2014 Mazda 6 from Compass Motors in about 2 years. Best dealership experience I ever had. I will buy a gently-used 2014 Mazda 6 from Compass Motors in about 2 years. More

Overall, I'm pleased with the prompt service at compass motors. The only thing I didn't like was a little bit of oil left on the of the motor cover due from the oil change performed. Besides that I compass motors. The only thing I didn't like was a little bit of oil left on the of the motor cover due from the oil change performed. Besides that I'm happy to had my car serviced at compass. More

While I do not enjoy paying out large amounts of money for car repair -- your service rep. Ryan made the process as painless as possible and was even able to offer me a discount for services provided. T for car repair -- your service rep. Ryan made the process as painless as possible and was even able to offer me a discount for services provided. Thank you. More

Very easy to schedule an appointment, explanation of service was complete and accurate. Austin was friendly and available to answer all questions, advised on recommended and truly optional services. Veh service was complete and accurate. Austin was friendly and available to answer all questions, advised on recommended and truly optional services. Vehicle was ready and prepped when promised. Would highly recommend. More