Middletown Nissan

Very unorganized across the board with little attention to detail. I agreed to purchase a vehicle, and moved forward with understanding they would do a better job detailing under the seats as there wa to detail. I agreed to purchase a vehicle, and moved forward with understanding they would do a better job detailing under the seats as there was significant staining/debris. When I picked it up the next day, they did a poor job and covered with floor mats although it was still very visibly apparent. Salesman did not check before calling me for pickup. I also brought car home and found old mail and documents from previous owner in seat pockets. Finance Manager(s) are very aggressive and misleading. Even after indicating my preferred lender and indicating the rates I have been preapproved for, they continually pushed hard for Nissan Finance services. I should have left at this point. I am informed and have excellent credit, I expect they prey on those that are not informed and without excellent credit. Even for me they tried pushing me into rates that were over 3 points higher. I did the math and showed they were wrong and continually tried to tell me their path was best due to a rebate. I can appreciate an opportunistic salesman trying to make a buck but this was overboard. When picked up vehicle they did not include copies of all the paperwork they should have until I requested them. More

Salesman has no idea what he was doing, from the sales process to negotiations. $23 thousand dollar car advertised, after they tacked on all of their fake fees it was close to $29 thousand... More than a process to negotiations. $23 thousand dollar car advertised, after they tacked on all of their fake fees it was close to $29 thousand... More than a new version of the same used car!! Beware, scam artists at work here. I had to rate a random salesperson, after 3 hours I don't think I ever got the salesman or managers name. More

If I could give them a zero, I would. The agreements we made when purchasing the car were not followed through. It was excuse after excuse and eventually became lie after lie. The salesperson was no longer made when purchasing the car were not followed through. It was excuse after excuse and eventually became lie after lie. The salesperson was no longer with the company soon after our purchase, but this did not change the poor service. Eight months later we have given up. More

Drove 40 mins to a appointment to test drive a car they already sold ...they then offered me another vehicle that wasn't even there which was also sold after declining on any other cars they tried to offer already sold ...they then offered me another vehicle that wasn't even there which was also sold after declining on any other cars they tried to offer me a new car for the same price but it was clear there was damage from a accident...I left very unhappy More

POOR SALESMANSHIPTHEY SOLD THE VAN I WAS TEST DRIVING POOR SALESMANSHIP THEY SOLD THE VAN I WAS TEST DRIVING RIGHT UNDER ME. NEVER GAVE ME A CHANCE TO BUY IT. WASTED MY TIME GOING THERE FOR NOTHING.WOUL POOR SALESMANSHIP THEY SOLD THE VAN I WAS TEST DRIVING RIGHT UNDER ME. NEVER GAVE ME A CHANCE TO BUY IT. WASTED MY TIME GOING THERE FOR NOTHING.WOULD NOT RECOMMEND THEM TO ANYBODY. More

Came here to inquire about a BMW X5. I felt zero pressure both Mo my salesman, and Eddy the manager were very patient, polite and let me move at my pace. Needless to say I bought the vehicle. I was so please both Mo my salesman, and Eddy the manager were very patient, polite and let me move at my pace. Needless to say I bought the vehicle. I was so pleased with the customer service throughout the dealership so much so I referred a friend who ended up leasing a vehicle less than a week later. I highly recommend this dealership and will continue to do business with them. thanks Mo and Eddy... More

Buyer beware!!!! Stay away!! They are a bunch of scammers that try the bait and switch routine on you. They advertise the cars as certified, then try charging you extra for certification! Please do yourself that try the bait and switch routine on you. They advertise the cars as certified, then try charging you extra for certification! Please do yourself a favor and go elsewhere to purchase a Nissan. More

I unfortunately would not recommend Middletown Nissan to anyone. I've never felt so unwelcomed. I had an appointment to look at a used SUV, and apparently they had already sold it. But no one called to tell anyone. I've never felt so unwelcomed. I had an appointment to look at a used SUV, and apparently they had already sold it. But no one called to tell me it was sold. I came in with the hopes of checking it out, and then sat awkwardly at a desk waiting for the salesperson to figure out what was going on. I left upset because I wasted my time. No one even called for a follow up until a week later. Very glad I went somewhere else. More

Purchased a vehicle here and have had major problems ever since with no response or help from this dealer. It’s been a terrible experience there. since with no response or help from this dealer. It’s been a terrible experience there. More

I worked with Liam and sales manager Matt they both gave excellent customer service and the helped me get in to a new vehicle they also kept up there promise excellent customer service and the helped me get in to a new vehicle they also kept up there promise More