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Middletown Nissan
Middletown, CT
185 Reviews
If you want selection, Middletown Nissan's the place to look first. With a huge inventory selection, we have the ability to stock more cars than any other central Hartford Nissan dealer. With new arrivals daily, you are bound to find just what you are looking for here at our dealership. Our huge selection changes daily so give us an opportunity to make you a customer for life. Middletown Nissan is always #1 in New England in Certified Pre-Owned Sales - so come see why we're leading the region in giving our customers the best value for their money.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 185 reviews
June 20, 2011
I've never had a bad experience at Middletown Nissan since I bought my Altima back in 2009. Every person I've encountered there is helpful, knowledgable, and friendly. Specifically though, Brian Ba since I bought my Altima back in 2009. Every person I've encountered there is helpful, knowledgable, and friendly. Specifically though, Brian Barbour who is a Service Manager at Middletown Nissan is an incredible asset not only to his dealership but to Nissan as a whole. I am usually lucky enough to have the pleasure of dealing with Brian when I have my car serviced, and every time I walk through the door, he remembers who I am and greets me by name! Whether a significant repair, or just something simple, Brian takes the time to explain what is being done to my vehicle in a thorough, understandable fashion. The customer service he provides is second to none. Since buying my Altima, I've moved out of the Middletown area and have several different Nissan dealerships closer to where I now live. Even if it's just an oil change, I'll drive the extra distance to Middletown to get it done because of the way I'm treated at this dealership. I recommend Middletown Nissan to all of my friends and colleagues who are in the market for a new vehicle. More
by JessG
Employees Worked With
Brian Barbour, Brian Barbour
June 20, 2011
Bought a used car for my daughter and they told me they do a saftey check on all their cars. We noticed the car was useing oil so we kept an eye on it. Found out it was useing a quart every 400 miles. brou do a saftey check on all their cars. We noticed the car was useing oil so we kept an eye on it. Found out it was useing a quart every 400 miles. brought it back to them and they told me it had a bad cylinder.Gave me what i paid for it and would take it back in trade for another car.I thought that was great. Mike S. and Jody worked very hard in making it right and keeping me happy.Great job by every one at middletown nissan. thanks. Dan More
by unhappy one
Employees Worked With
Jody and Mike, Jody Mitchell
June 07, 2011
Before bringing my 2007 Altima 3.5 SE in to get its A/C serviced I had brought it in to Valvoline to get the A/C system recharged, when I was told my compressor wasn't engaging and would need a new one. I serviced I had brought it in to Valvoline to get the A/C system recharged, when I was told my compressor wasn't engaging and would need a new one. I did some research and was hesitant on bringing it to any dealership period for servicing, and chose this one over Barberino and the one in the Woodbury/Middlebury/Southbury. I've always heard negative feedback from Barberino - always, so I decided to go with Middletwon. I had a positive experience with Middletown Nissan. I thought the diagnostic fee of $180 for the A/C was a little steep at first, however, they told what was going on and that it was my A/C clutch which was bad, which is responsible for turning on the compressor. That was good news to hear, and they didn't try selling me on other extra work to the vehicle. After looking around online the total job came out to a reasonable price for similar repairs done on other vehicles and I was not ripped off on labor prices either - the job was completed in almost half the time they initially told me it would take and they called me first thing when they finished. Total job came out to close to half of what a new compressor could have possibly gone for, so I'm grateful for that. Staff was courteous and polite, and the girl working at the cashier's desk was super cute too - I guess it's always important to leave on a positive note when you've just paid for a repair you weren't expecting to have to do to begin with. Thanks Middletown, A/C's nice and cold for the upcoming summer! More
by alexauger
Employees Worked With
Paul
May 20, 2011
I initially knew that I wanted a Nissan Maxima and had went to one other dealership before going to Middletown Nissan. I had sent in a request for more info on a Maxima that they had on the lot and was ca went to one other dealership before going to Middletown Nissan. I had sent in a request for more info on a Maxima that they had on the lot and was called back very quickly by Kelly. I was in the dealership the next day and met by Dan Hoyt, who must know everything there is to know about a Nissan - I was impressed. I filled out my paperwork and two days later I picked up my car; not one issue. Dan made sure to go throught the car with me show me every compontent and feature and Dawn was a pleasure to work with. I would highly reccommend this dealership to anyone and when its time for another new car I will certainly be back! The staff was very friendly and this was the easiest purchase I ever made! More
by rms08
Employees Worked With
Dan Hoyt, Dawn Brennan, Dawn Brennan, Dan Hoyt
May 14, 2011
I went into Middletown Nissan after only hearing their ad on a local radio station... I called right at 9 am and spoke with Kelly in Sales...She was very welcoming and kind as I asked her (what I thought) we on a local radio station... I called right at 9 am and spoke with Kelly in Sales...She was very welcoming and kind as I asked her (what I thought) were trivial lease questions about an Altima 2.5 and 2.5 S... She let me know that I could come in today or tomorrow, but no matter what someone will take care of me... I decided that I should drive the hour down from MA and check out what seemed like great deals and friendly people... I worked with Justin who eased my fears of the car negotiating pressures I had dealt with three days earlier in MA... Kelly even stopped by to introduce herself and grab me a water... He took me for a test drive, was familiar with everything Altima, and shared personal stories with car buying that put me at ease... He gave me time to speak with my other half about my decision and even told me to go take a break and come back if I pleased... I was so happy with the ease this first lease at Nissan went for me and I can't wait to go pick up my car Monday! More
by tfield83
Employees Worked With
Justin/Kelly, Justin Heuser , Kelly Baldwin
April 27, 2011
This was my first time buying a new car and Dan Hoyt made the experience a very enjoyable one with no stress. He was very informed, spent a great deal of time with me, and answered every one of my questions, the experience a very enjoyable one with no stress. He was very informed, spent a great deal of time with me, and answered every one of my questions, no matter how ridiculous they may have seemed. Everyone at Middletown Nissan was very friendly and enjoyable. Not once throughout the entire experience did I get that "saleman" vibe or push, this truly was a comfortable situation. When I came in a few days later with a very nice quote from a different dealership, they beat it without any hassle. I appreciate everything that Dan and everyone else at Middeltown Nissan has done to help me out and I've been thrilled with my new car. If you go, I highly recommend Dan Hoyt, tell him Sari sent you. Best of luck! More
by sbwrangers
Employees Worked With
Dan Hoyt, Dan Hoyt
March 31, 2011
Recently I purchased a 2011 Maxima and I absolutely LOVE the car. I worked with salesrep Justin Heuser which as always was FANTASTIC!!! This is the second car I have purchased through him and will continu the car. I worked with salesrep Justin Heuser which as always was FANTASTIC!!! This is the second car I have purchased through him and will continue to refer him to all my friends and family when buying a car! The whole dealership staff was freindly and helpful with NO pressure and is just for lack of a better word, wonderful! I will continue to give my business to this dealership and plan on always dealing with Justin for being so fast, effeicent, friendly and easy to work with. Thanks a million times over! More
by josie613
Employees Worked With
Justin Heuser, Justin Heuser
March 21, 2011
This was my first and last visit to this dealership for service. The cost to perform the scheduled service was $100 more than I was quoted for the same service from another dealership. $176 for labor? service. The cost to perform the scheduled service was $100 more than I was quoted for the same service from another dealership. $176 for labor? Seriously? I should have walked out then and there but I thought I would give them a chance. I may have felt better about it if there was some evidence that they actually did anything. Sadly there is more evidence against it. After the vehicle was finished, I was handed a check sheet of he items that were inspected. Rotated the tires? Not likely. This past winter I had to fill my tires with air when the TPI warning illuminated on my instrument panel. Due to the cold, I couldn't maintain a grip on the valve stem caps and dropped them inside the wheel hub openings, so the rear wheel didn't have stem covers on them. After servicing the rear wheels still don't. This is important because part of what I was charged for was to rotate the tires. Obviously the wheels were never touched even though I was charged for them. The windshield wipers need to be replaced. They chatter and smear the windshield on the upswing. They were checked off as being good. Really? Looks like I will have to pick up replacement blades and change them (I can't image how much I would have paid for a labor charge for that). Part of the service I was charged for was a test drive. It had started to snow and rain after I arrived. When I went to leave the vehicle was bone dry and the window open. Obviously it never left the bay (they might have seen the wipers needed replacing if it had). Makes me wonder what else hadn't been done yet I was charged for. At least the oil looked clean when I checked it. The waiting area is located outside what appears to be a lounge/work area for the sales staff. They may want to rethink that. The door is frequently left open and waiting customers can hear every comment from the sales staff some of which were not too complimentary of their customers. Trying to leave was what did it for me. A vehicle had been parked outside the exit bay door. The was also a vehicle parked in front of the entrance bay door to the left of the exit door. Between the two doors is a sandwich board. Being unable to go anywhere all I could do was wait a minute or two to see if someone would move the car. As I was about to get out to get someone to move it, a staff member walks up and asks if there is a problem. Yes!! So this genius, instead of moving the car has me weave between the door jam, the two cars and a sandwich board to exit this sad excuse for dealership. I am glad they have so much concern for their customers vehicles. More
by robf70837
Employees Worked With
Robert
March 10, 2011
While recently deciding on what make or model vehicle to purchase, I stopped in at Middletown Nissan to grab a Pathfinder brochure. I was greeted by Dale Richards who took the time to print out a model / op purchase, I stopped in at Middletown Nissan to grab a Pathfinder brochure. I was greeted by Dale Richards who took the time to print out a model / options breakdown sheet to use while vehicle shopping even though we were not quite ready yet. Once we chose the Pathfinder as our new vehicle, Dale make the whole purchase expierience easy and made you feel comfortable with the dealership. Financing with Dawn was easy and her friendly personality made you feel at home. All in all, Middletown Nissan is a top nothch dealership that has been great to work both in the past 15 years that I have been a customer and with my recent purchase. More
by kriwoam
Employees Worked With
Dale Richards, Dawn Brennan, Dale Richards, Dawn Brennan
March 09, 2011
This is the second vehicle we have purchased at Middletown Nissan and our overall experience has been very good. The dealership is clean, the staff personable, and the location easy to get to. In p Middletown Nissan and our overall experience has been very good. The dealership is clean, the staff personable, and the location easy to get to. In particular our salesman this time around, Bob G., was extremely professional, very informative, and easy to work with. He was able to speak clearly and explain all aspects of the vehicles we were considering easily with my wife and I. We ended up comparison shopping over course of two days and were up front with our plans with Bob., In no way did he play any games to get us to stay, but had the confidence in the product he was selling, knowing I'm sure that we would end up coming back (he was right of course!). In short Bob's contribution was key to making the entire experience a complete pleasure. More
by nissanuserinct
Employees Worked With
Bob G
